QUESTIONS AND CORRECT ANSWERS
GRADED A+
◉ The four dimensions of a workplace technology does not include:
a. the pace of work
b. characteristics of the work environment
c. equipment used in the operation
d. structuring of administrative duties
e. information exchange. Answer: D.
◉ The sequence of the labor relations process is:
a. unpredictable and random
b. random
c. independent
d. unpredictable
e. cumulative. Answer: e.
◉ The following is NOT an element of the labor relations process:
,a. product market
b. discouraged workers
c. state of the economy
d. international forces
e. financial market. Answer: B.
◉ Technological advances in the workplace:
a. can slow down production
b. can reduce or eliminate employees in a particular job classification
c. is not available in most industries
d. is encouraged to attract unions
e. discourages outsourcing. Answer: B.
◉ __________ are third-party neutrals hired by the union and
management officials to make a final and binding decision on a disputed
issue:
a. arbitrators
b. retired company presidents
c. employees
,d. consulting managers
e. mediators. Answer: A.
◉ "Probationary Work Periods" would be most desired by management
when the labor market:
a. has a low unemployment rate
b. has a high number of unskilled employees
c. has a high unemployment rate and many skilled employees
c. has a low unemployment rate and a low number of unskilled
employees
e. has a low number of unskilled employees. Answer: B???
◉ The "focal point" of labor relations represents:
a. the government
b. public opinion
c. technology
d. the negotiation and administration of work rules
e. union and management officials. Answer: D.
◉ Define employee relations.. Answer: A discipline that encompasses a
broad range of concepts, transactions, practices, behaviors, and
, objectives arising out of the relationship between an employer and its
employees, supervisors, and subordinates, and co-workers
◉ Name a few basic employee relations concepts.. Answer: EEO,
Fairness and consistency in the treatment of employees, effective
communication between management and employees, documentation of
employment actions, recordkeeping as required by law and practice,
performance management systems, conflict resolution process, corporate
culture
◉ Organizational rules are defined by..... Answer: Some federal and
state laws, but mostly by the organization itself, expressed in written
policies or handbooks and institutionalized by practice.
◉ Promotions and transfers. Answer: affect the individuals in transition
as well as those selected for open positions
◉ Terminations, demotions, involuntary transfers. Answer: Require
careful scrutiny and risk legal consequences if they run afoul of fair
employment practieces or create potential claims for wrongful discharge
◉ Retaliation. Answer: a concern whenever an employee who has
ldoged or filed a complaint or supported the action of another employee
is lodging a complaint is subsequently treated differently or adverseley.