WGU C215 OPERATIONS MANAGEMENT OBJECTIVE ASSESSMENT
2025|2026 LATEST EXAM WITH 150 ACTUAL EXAM QUESTIONS AND
CORRECT ANSWERS WITH RATIONALES ALREADY GRADED A+ / WGU
C215 OA LATEST EXAM 2025
1. What is the primary goal of operations management?
A. Increase employee satisfaction
B. Efficiently produce goods and services ✔
C. Maximize marketing exposure
D. Reduce taxes
Rationale: Operations management focuses on efficiently producing goods and services while managing
resources, quality, and costs.
2. Which of the following is an example of a transformation process in operations management?
A. Hiring employees
B. Turning raw materials into finished goods ✔
C. Advertising a product
D. Conducting market research
Rationale: Transformation processes involve converting inputs (raw materials, labor) into outputs
(products/services).
3. A company wants to reduce the time between receiving an order and delivering a product. Which
concept should operations management focus on?
A. Inventory turnover
B. Lead time reduction ✔
C. Supplier diversity
D. Employee training
Rationale: Lead time reduction shortens the process from order to delivery, improving efficiency and
customer satisfaction.
4. Which of the following is a key component of quality management?
A. Marketing campaigns
B. Continuous improvement ✔
C. Reducing taxes
D. Supplier advertising
,Rationale: Quality management focuses on continuous improvement, customer satisfaction, and defect
reduction.
5. Which forecasting method uses historical data to predict future demand?
A. Expert opinion
B. Market research
C. Time series analysis ✔
D. Delphi method
Rationale: Time series analysis uses patterns in historical data to forecast future demand.
6. What is the purpose of capacity planning in operations management?
A. Hire more employees
B. Ensure resources meet demand ✔
C. Reduce taxes
D. Expand marketing reach
Rationale: Capacity planning ensures the organization has the right amount of resources to meet
demand efficiently.
7. Which inventory system triggers a reorder when stock reaches a certain level?
A. ABC analysis
B. Economic order quantity
C. Reorder point system ✔
D. Just-in-time
Rationale: Reorder point systems automatically trigger orders when inventory falls below a
predetermined level.
8. Which of the following is a characteristic of just-in-time (JIT) production?
A. Large inventory storage
B. Minimizing inventory and waste ✔
C. Producing in advance of demand
D. Long production lead times
Rationale: JIT focuses on producing goods as needed, reducing inventory costs and waste.
9. What does the term "bottleneck" refer to in operations management?
A. Excess inventory
B. Employee shortage
,C. A stage that limits the overall process capacity ✔
D. Marketing inefficiency
Rationale: A bottleneck is the slowest point in the process that constrains overall production capacity.
10. Which performance measure evaluates the efficiency of converting inputs into outputs?
A. Customer satisfaction
B. Productivity ✔
C. Market share
D. Lead time
Rationale: Productivity measures the efficiency of converting resources (inputs) into goods and services
(outputs).
11. What is the purpose of a Gantt chart in operations management?
A. Track employee attendance
B. Schedule and monitor project tasks ✔
C. Forecast demand
D. Calculate inventory costs
Rationale: Gantt charts visually represent project schedules, showing task durations and dependencies.
12. Which of the following best defines operations strategy?
A. Employee training plan
B. Marketing plan
C. Long-term plan aligning operations with business goals ✔
D. Financial reporting strategy
Rationale: Operations strategy aligns resources and processes with overall organizational objectives.
13. Which concept focuses on producing exactly what is needed, when it is needed?
A. EOQ
B. ABC analysis
C. Just-in-time (JIT) ✔
D. Safety stock
Rationale: JIT reduces inventory levels and waste by producing based on demand.
14. A factory has three machines in sequence: Machine A can process 10 units/hour, Machine B 8
units/hour, and Machine C 12 units/hour. What is the system’s capacity?
, A. 10 units/hour
B. 12 units/hour
C. 8 units/hour ✔
D. 30 units/hour
Rationale: The bottleneck (slowest machine) determines the overall system capacity.
15. Which of the following is an objective of lean operations?
A. Increase inventory
B. Reduce workforce
C. Eliminate waste ✔
D. Expand office space
Rationale: Lean operations focus on improving efficiency by eliminating non-value-added activities.
16. Which inventory method classifies items by importance?
A. EOQ
B. FIFO
C. LIFO
D. ABC analysis ✔
Rationale: ABC analysis categorizes inventory items based on value or criticality to manage resources
efficiently.
17. Which scheduling technique identifies the critical path in a project?
A. Gantt chart
B. Pareto analysis
C. Critical path method (CPM) ✔
D. PERT analysis only
Rationale: CPM identifies the longest sequence of dependent tasks determining the shortest project
duration.
18. What is the economic order quantity (EOQ) used for?
A. Scheduling employees
B. Forecasting demand
C. Determining optimal order size to minimize total inventory cost ✔
D. Evaluating supplier performance
Rationale: EOQ balances ordering costs and holding costs to minimize inventory costs.
2025|2026 LATEST EXAM WITH 150 ACTUAL EXAM QUESTIONS AND
CORRECT ANSWERS WITH RATIONALES ALREADY GRADED A+ / WGU
C215 OA LATEST EXAM 2025
1. What is the primary goal of operations management?
A. Increase employee satisfaction
B. Efficiently produce goods and services ✔
C. Maximize marketing exposure
D. Reduce taxes
Rationale: Operations management focuses on efficiently producing goods and services while managing
resources, quality, and costs.
2. Which of the following is an example of a transformation process in operations management?
A. Hiring employees
B. Turning raw materials into finished goods ✔
C. Advertising a product
D. Conducting market research
Rationale: Transformation processes involve converting inputs (raw materials, labor) into outputs
(products/services).
3. A company wants to reduce the time between receiving an order and delivering a product. Which
concept should operations management focus on?
A. Inventory turnover
B. Lead time reduction ✔
C. Supplier diversity
D. Employee training
Rationale: Lead time reduction shortens the process from order to delivery, improving efficiency and
customer satisfaction.
4. Which of the following is a key component of quality management?
A. Marketing campaigns
B. Continuous improvement ✔
C. Reducing taxes
D. Supplier advertising
,Rationale: Quality management focuses on continuous improvement, customer satisfaction, and defect
reduction.
5. Which forecasting method uses historical data to predict future demand?
A. Expert opinion
B. Market research
C. Time series analysis ✔
D. Delphi method
Rationale: Time series analysis uses patterns in historical data to forecast future demand.
6. What is the purpose of capacity planning in operations management?
A. Hire more employees
B. Ensure resources meet demand ✔
C. Reduce taxes
D. Expand marketing reach
Rationale: Capacity planning ensures the organization has the right amount of resources to meet
demand efficiently.
7. Which inventory system triggers a reorder when stock reaches a certain level?
A. ABC analysis
B. Economic order quantity
C. Reorder point system ✔
D. Just-in-time
Rationale: Reorder point systems automatically trigger orders when inventory falls below a
predetermined level.
8. Which of the following is a characteristic of just-in-time (JIT) production?
A. Large inventory storage
B. Minimizing inventory and waste ✔
C. Producing in advance of demand
D. Long production lead times
Rationale: JIT focuses on producing goods as needed, reducing inventory costs and waste.
9. What does the term "bottleneck" refer to in operations management?
A. Excess inventory
B. Employee shortage
,C. A stage that limits the overall process capacity ✔
D. Marketing inefficiency
Rationale: A bottleneck is the slowest point in the process that constrains overall production capacity.
10. Which performance measure evaluates the efficiency of converting inputs into outputs?
A. Customer satisfaction
B. Productivity ✔
C. Market share
D. Lead time
Rationale: Productivity measures the efficiency of converting resources (inputs) into goods and services
(outputs).
11. What is the purpose of a Gantt chart in operations management?
A. Track employee attendance
B. Schedule and monitor project tasks ✔
C. Forecast demand
D. Calculate inventory costs
Rationale: Gantt charts visually represent project schedules, showing task durations and dependencies.
12. Which of the following best defines operations strategy?
A. Employee training plan
B. Marketing plan
C. Long-term plan aligning operations with business goals ✔
D. Financial reporting strategy
Rationale: Operations strategy aligns resources and processes with overall organizational objectives.
13. Which concept focuses on producing exactly what is needed, when it is needed?
A. EOQ
B. ABC analysis
C. Just-in-time (JIT) ✔
D. Safety stock
Rationale: JIT reduces inventory levels and waste by producing based on demand.
14. A factory has three machines in sequence: Machine A can process 10 units/hour, Machine B 8
units/hour, and Machine C 12 units/hour. What is the system’s capacity?
, A. 10 units/hour
B. 12 units/hour
C. 8 units/hour ✔
D. 30 units/hour
Rationale: The bottleneck (slowest machine) determines the overall system capacity.
15. Which of the following is an objective of lean operations?
A. Increase inventory
B. Reduce workforce
C. Eliminate waste ✔
D. Expand office space
Rationale: Lean operations focus on improving efficiency by eliminating non-value-added activities.
16. Which inventory method classifies items by importance?
A. EOQ
B. FIFO
C. LIFO
D. ABC analysis ✔
Rationale: ABC analysis categorizes inventory items based on value or criticality to manage resources
efficiently.
17. Which scheduling technique identifies the critical path in a project?
A. Gantt chart
B. Pareto analysis
C. Critical path method (CPM) ✔
D. PERT analysis only
Rationale: CPM identifies the longest sequence of dependent tasks determining the shortest project
duration.
18. What is the economic order quantity (EOQ) used for?
A. Scheduling employees
B. Forecasting demand
C. Determining optimal order size to minimize total inventory cost ✔
D. Evaluating supplier performance
Rationale: EOQ balances ordering costs and holding costs to minimize inventory costs.
