NUR 300 Midterm- Communication and therapeutic relationships Practice Exam Questions With Correct Detailed Answers.

What is communication? - correct answers dynamic, reciprocal process of sending and receiving messages using words, sounds, expression, body movement, written symbols, and behaviors What are intrapersonal, interpersonal, small group, and public speaking communication? - correct answers- self talk (positive or negative) - between two or more people (ex: nurse talking to patient) - with many people at the same time (ex: in a team meeting) - unique form of group communication (ex: presenting in front of group) What is the content? - correct answers subject matter, words, gestures, substance of message, open to interpretation What is the process? - correct answersactive part of communication- has 6-7 parts What is the definition of a sender? - correct answersuses verbal and nonverbal methods to deliver message What is the definition of encoding? - correct answersprocess of selecting the words, gestures, tone of voice, signs, and symbols used to transmit the message What is the definition of the message? - correct answersverbal and nonverbal information the sender communicates What is the definition of the channel? - correct answersmethods in which the message is conveyed- face to face, written, phone What is the definition of the receiver? - correct answersobserver, listener, and interpreter of message- decoder What is the definition of decoding? - correct answersrelating the message to past experiences to determine the sender's meaning- interpretation of the sender/s message What is the definition of feedback? - correct answersvalidates that the receiver received the message and understood it as the sender intended- verbal, nonverbal, or both What is verbal communication and what is the goal? - correct answers-speaking or writing the words to send a message - goal= understanding the words in the message and their meaning What is denotation, connotation, and intonation? - correct answers- literal meaning of the word - implied or emotional meaning of the word -tone of voice- reflects feeling behind the word What two things encompass clarity? - correct answers1. correct words for meaning 2. nonverbal language matches words What is nonverbal communication? - correct answersunconscious use of body language when sending a message What are intimate, personal, social, and public distance? - correct answers- invade this space to perform assessments 18in - interaction with clients and team 18in-4ft - formation interaction or group communication 4-12ft - lack of individuality, lecture 12ft What is territoriality? - correct answersspace and things than an individual identifies as their own For communication styles, what are passive and aggressive approaches? - correct answers- avoids conflict and allows others to take the lead, submissive - forces others to lose, goal= to win and be in control What is assertive communication? - correct answersexpression of a wide range of positive and negative thought and feeling in a style that is direct, open, honest, spontaneous, responsible, and nonjudgemental- this is the style we WANT to use What is the therapeutic relationship? - correct answersfocuses on improving the health of the client, whether an individual or community What is therapeutic communication? - correct answersclient centered communication directed at achieving client goals- client centered, goal direct, strengthens therapeutic relationship What are the four phases and definitions of therapeutic relationships? - correct answers1. pre-interaction phase- gathering information prior to meeting client 2. orientation phase- meeting the client, introductions and establishing rapport and goals 3. working phase- most therapeutic communication takes place here 4. termination phase- reviewing and summarizing, conclusion, discharge, shift end What are the key characteristics of therapeutic communication? - correct answers- empathy - respect - genuineness - concreteness - confrontation What is empathy? - correct answers desire to understand and be sensitive to feelings, beliefs, and situations What is respect? - correct answers valuing the client and being flexible to meet needs- intonation What is genuineness? - correct answers honesty and willingness to self evaluate What is concreteness? - correct answers understandable responses to client's questions and concerns