NUR 300 Exam 2 Question And Correct Detailed Answers Guaranteed Pass.

All of the following are reasons why patient safety is at risk when professionals are not communicating well EXCEPT: Lack of critical information Misinterpretation of information Over looked changes in patient status Breakdown of feelings of cohesion - correct answers Breakdown of feelings of cohesion The Joint commission cites communication failures as the LEADING CAUSE of all of the following errors: Medication errors Wrong- site surgeries Delays in treatment Secondary infections Falls A, B & C All of the above - correct answersA, B & C What percent of communication is affected by body language, attitude, and tone of voice? 7% 50% 93% 8% - correct answers93% Components of successful teams include: Open communication Non-punitive environment Clear direction Clear and known roles and tasks for team members A & C All of the above - correct answersAll of the above According to research teamwork and communication are described by healthcare workers as among the most important factors in improving clinical effectiveness and job satisfaction. True False - correct answersTrue Patients find that communication is easier with cohesive teams. True False - correct answersTrue Good communication encourages which of the following? Collaboration Teamwork Bad behavior Error prevention A & B A, B & D - correct answersA, B & D Studies have found a link between which of the following and poor communication? Sexual harassment Confrontation Quality of care Patient outcomes A & B All of the above - correct answersAll of the above Which of the following are barriers to inter-professional communication? Use of professional jargon Hierarchies Culture/ethnicity Educational level Age/generational differences B & C All of the above - correct answersAll of the above Communication barriers exist most often between which of the following? Between physicians Between nurses and physicians Between nurses and patients Between physicians and patients - correct answersBetween nurses and physicians Unresolved disputes between nurses and physicians contribute to which of the following? Delays in patient care Nurse to nurse disputes People willing to enter the field of nursing Physician to physician issues - correct answersDelays in patient care The adoption of which of the following would improve communication in healthcare: Standardized tools Concrete hierarchies Communication time points Non-linear communication - correct answersStandardized tools Use of which of the following standardized communication tools would improve communication between physicians and nurses? SBAR STICC BEEF STEPPS A & B A, B & C - correct answersA & B What is the most fundamental function of communication? Message delivery between individuals Idea generation Bond formation between individuals Teaching language - correct answersMessage delivery between individuals Communication serves as an enabling tool for achieving which of the following team operations? Achievement of task objectives set by the team Coordination of team efforts Delegation of tasks / roles Information exchange All of the above - correct answersAll of the above A cardinal principle of communication is which of the following? It takes place outside social contexts It takes place in social contexts It is possible without simultaneously establishing a relationship between individuals It is only effective when a leader is speaking - correct answersIt takes place in social contexts Which of the following are basic functions of communication in acute care settings? Build and maintain team structures Coordination of team processes and task completion Information exchange Facilitate relationships Resolve disputes All of the above - correct answersAll of the above Which of the following are true statements about communication? Communication is always intentional Communication involves at least two people Communication is closely tied to situational contexts Communication is a mere transfer of information from one person to another Information communicated is not reliant on interpretation, meaning is always understood when communication is occurring. A, B & C - correct answersA, B & C Which of the following are aspects of a message? Content Sender Receiver Relationship Appeal A, D & E All of the above - correct answersA, D & E Which of the following are reasons for misunderstanding of verbal messages? Phonation Grammar Non-verbals Non-shared mental models A & D All of the above - correct answersAll of the above Active listening is easy to do. True False - correct answers False