ARE 112 EXAM -2 WITH ANSWERS

ARE 112 EXAM #2 WITH ANSWERS
|\ |\ |\ |\ |\




The Duke Children's Hospital case is a good example of the
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\


______ method of change management - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\ |\


✔✔Phase


When Lou changed the compensation plan at IBM to include all
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\


the employees in the profit sharing plan this would best be
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\


described as the use or ______ power - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\


✔✔reward


In class we discussed decision making. One aspect of our
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\


discussion was about categorizing the decisions based on the
|\ |\ |\ |\ |\ |\ |\ |\ |\


degree of complexity of the decision. The term we used for this
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\


were________________ - CORRECT ANSWERS ✔✔structured and |\ |\ |\ |\ |\ |\


unstructured


Even though Lou was not from the IT industry those at IBM could
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\


______ him because of his reputation - his first approach to
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\


management was to "manage by principle." - CORRECT |\ |\ |\ |\ |\ |\ |\ |\


ANSWERS ✔✔rational persuasion |\ |\




From class we said "what we do" is? - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\


✔✔mission


The "reach of organization" is related to - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\


✔✔stakeholders

, FroM more discussion on the IBM book what did Lou mentioned
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\


was the most important component of a business to be
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\


successful? - CORRECT ANSWERS ✔✔culture |\ |\ |\ |\




Which of the following terms is not relatable to the other term
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\


from one of our discussion in class - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\


✔✔market aligment |\




When Lou used the " click hearf rans the world" he was signaling
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\


his use of the _______ change method - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\


✔✔crossover


What are 3 change strategy - CORRECT ANSWERS ✔✔Force-
|\ |\ |\ |\ |\ |\ |\ |\


Coercion, Rational Persuasion, Shared Power |\ |\ |\ |\




In the doloitte case "sometimes it take a revolution" we saw the
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\


change strategies of ______________ - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\


✔✔rational persuasion |\




what are the 4 balanced scorecard - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\ |\ |\


✔✔Finance, Customer, Internal Business Processes, Learning and |\ |\ |\ |\ |\ |\ |\


Growth


What type of ethics is transparent? - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\ |\ |\


✔✔Individual and organizational |\ |\