ASAP PACE 6 CERTIFICATE QUESTIONS
WITH CORRECT ANSWERS 2025-2026
Convergent thinking CORRECT ANSWER
Relies on reason and logicBto find the one best answer to a question
Divergent thinking -BCORRECT ANSWER -Focuses on producing a broad variety of ideas
interpersonal communication CORRECT ANSWER
the exchange of thoughts, feelings, and beliefs between two or more people
Why do we communicate interpersonally? CORRECT ANSWER Share and collect business
data. Express our ideas and opinions and understand those of others.
Give and receive emotional support.
Make decisions and solve problems.
Influence the attitudes and behaviors of others.
Establish and maintain relationships.
Collaborate and achieve goals.
Types of communication CORRECT ANSWER verbal and
nonverbal. Email, phone, memos, IM, social media, face to face.
One on one and one to many.
Levels of Communication CORRECT ANSWER 1. Casual
2. Critical
3. Crucial
casual communication: low intensity and casual. "Did you see the show last night?"
,Critical communication: a higher level of importance, having a phone call with a project owner about a s
tatus update.
Crucial communication: opposing opinions, high stakes strong emotions, EX: Performance reviews. Job o
ffer scenario. Negotiations.
Effective communicators adjust their communication based on the level of intensity and where they are
on the communication scale. You have to adapt as the convo ebbs and flows.
Crucial Communication Components CORRECT
ANSWER Opposing opinions, high stakes, strong emotions
Communication Cycle CORRECT ANSWER Sender > Message > Receiver
Sender sends and receiver receives.
Sender encodes the message and sends it.
Receiver decodes the message and interprets it.
The receiver responds and becomesBthe sender.
Main 3 Components of Communication CORRECT ANSWER 1. Word Choice
2. Tone of Voice
3. Body Language
components of communication CORRECT ANSWER Words - 10% importance, but still important.
B
Tone - 35% - Becomes important on the telephone. We can read tone of voice in an email as well.
Body language - 55% VERY IMPORTANT when doing face to face convo.
Context and listening are still important.
,Word Choice (% of meaning) CORRECT ANSWER 10%
Tone of Voice (% of meaning) CORRECT ANSWER 35%
Body Language (% of meaning) CORRECT ANSWER 55%
Word Choice CORRECT ANSWER
Choose words wisely. Words to avoid are: Vague words, unclear words, buzzwords, jargon, obscure, too
many words. Indirect. Overly technical and complicated words.
"per my last email" is bad
"first of all"
"what I said was"
These are all bad.
WE WANT TO BE PRECISE IN ALL COMMUNICATION AND CLEAR TO THE RECEIVER. WE DONT WANT TO
USE TOO MANY WORDS TO CONVERY MESSAGE
Tone of Voice Elements -BCORRECT ANSWER -Pitch, Pace, Volume, Inflection, Emphasis
Pitch - good voice high or low
Pace - quick or slow talking
Volume - loud or quiet voice
Inflection - up and down of voice
Emphasis - stress on certain words of importance
Body Language Elements CORRECT ANSWER Eye Contact, Facial Expression, Positioning, Gestures
Eye contact - maintain good eye contact
facial expressions -
maintain a neutral expression or mirror the person who is talking to you to ensure understanding
, positioning - no crossed arms
gestures - positive gestures
Context Elements CORRECT ANSWER Place, People, Purpose
Context has a lot to do with the type of conversation to be had. This determines what to say and what n
ot to say.
Place - where is the communication happening?
People - who are you talking to and who is around you? what is your relationship to them?
Purpose - why is the communication taking place.
we must take all of this into account when deciding how to communicate.
Listening CORRECT ANSWER Empathetic listening is when the listener echoes, restates and
clarifies. Can be non-verbal or verbal.
Can be passive or active.
Passive listening is when you listen to a podcast; there is no need to communicate. Someone is giving a
speech.
Active listening means you engage with the communicator and give feedback.
non-verbal listening means
-not interrupting
-removing distractions
-nodding
-mirroring the communicator - similar gestures and movements and positioning
-taking notes
verbal listening means:
-probe/ask questions - dig deeper for more information w/ open-ended questions
WITH CORRECT ANSWERS 2025-2026
Convergent thinking CORRECT ANSWER
Relies on reason and logicBto find the one best answer to a question
Divergent thinking -BCORRECT ANSWER -Focuses on producing a broad variety of ideas
interpersonal communication CORRECT ANSWER
the exchange of thoughts, feelings, and beliefs between two or more people
Why do we communicate interpersonally? CORRECT ANSWER Share and collect business
data. Express our ideas and opinions and understand those of others.
Give and receive emotional support.
Make decisions and solve problems.
Influence the attitudes and behaviors of others.
Establish and maintain relationships.
Collaborate and achieve goals.
Types of communication CORRECT ANSWER verbal and
nonverbal. Email, phone, memos, IM, social media, face to face.
One on one and one to many.
Levels of Communication CORRECT ANSWER 1. Casual
2. Critical
3. Crucial
casual communication: low intensity and casual. "Did you see the show last night?"
,Critical communication: a higher level of importance, having a phone call with a project owner about a s
tatus update.
Crucial communication: opposing opinions, high stakes strong emotions, EX: Performance reviews. Job o
ffer scenario. Negotiations.
Effective communicators adjust their communication based on the level of intensity and where they are
on the communication scale. You have to adapt as the convo ebbs and flows.
Crucial Communication Components CORRECT
ANSWER Opposing opinions, high stakes, strong emotions
Communication Cycle CORRECT ANSWER Sender > Message > Receiver
Sender sends and receiver receives.
Sender encodes the message and sends it.
Receiver decodes the message and interprets it.
The receiver responds and becomesBthe sender.
Main 3 Components of Communication CORRECT ANSWER 1. Word Choice
2. Tone of Voice
3. Body Language
components of communication CORRECT ANSWER Words - 10% importance, but still important.
B
Tone - 35% - Becomes important on the telephone. We can read tone of voice in an email as well.
Body language - 55% VERY IMPORTANT when doing face to face convo.
Context and listening are still important.
,Word Choice (% of meaning) CORRECT ANSWER 10%
Tone of Voice (% of meaning) CORRECT ANSWER 35%
Body Language (% of meaning) CORRECT ANSWER 55%
Word Choice CORRECT ANSWER
Choose words wisely. Words to avoid are: Vague words, unclear words, buzzwords, jargon, obscure, too
many words. Indirect. Overly technical and complicated words.
"per my last email" is bad
"first of all"
"what I said was"
These are all bad.
WE WANT TO BE PRECISE IN ALL COMMUNICATION AND CLEAR TO THE RECEIVER. WE DONT WANT TO
USE TOO MANY WORDS TO CONVERY MESSAGE
Tone of Voice Elements -BCORRECT ANSWER -Pitch, Pace, Volume, Inflection, Emphasis
Pitch - good voice high or low
Pace - quick or slow talking
Volume - loud or quiet voice
Inflection - up and down of voice
Emphasis - stress on certain words of importance
Body Language Elements CORRECT ANSWER Eye Contact, Facial Expression, Positioning, Gestures
Eye contact - maintain good eye contact
facial expressions -
maintain a neutral expression or mirror the person who is talking to you to ensure understanding
, positioning - no crossed arms
gestures - positive gestures
Context Elements CORRECT ANSWER Place, People, Purpose
Context has a lot to do with the type of conversation to be had. This determines what to say and what n
ot to say.
Place - where is the communication happening?
People - who are you talking to and who is around you? what is your relationship to them?
Purpose - why is the communication taking place.
we must take all of this into account when deciding how to communicate.
Listening CORRECT ANSWER Empathetic listening is when the listener echoes, restates and
clarifies. Can be non-verbal or verbal.
Can be passive or active.
Passive listening is when you listen to a podcast; there is no need to communicate. Someone is giving a
speech.
Active listening means you engage with the communicator and give feedback.
non-verbal listening means
-not interrupting
-removing distractions
-nodding
-mirroring the communicator - similar gestures and movements and positioning
-taking notes
verbal listening means:
-probe/ask questions - dig deeper for more information w/ open-ended questions
