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PGA LEVEL 3 HUMAN RESOURCES STUDY
GUIDE QUESTIONS WITH DETAILED
VERIFIED ANSWERS
Which is one of the anticipated outcomes of paying premium wages?
Ans: Greater return on training dollar
Which incentive supports as HR policy intended to promote teamwork and
group success? Ans: Bonus for increasing overall member satisfaction
Which personal disposition would be the biggest obstacle to a leader to
achieving a facility's vision? Ans: Short-term perspective
South Fork Golf and Country Club has just hired Jill as an Assistant Golf
Pro. Jill discovers that her starting salary is less than Assistant Golf
Professional Brendan's current salary. Brendan has been working at the
club for a year and a half. Jill is claiming discrimination because she feels
that she and Brendan are equal skill and experience. The club represents
that Brendan's pay is based on a seniority system.
The Clubs action is a violation of the Equal Pay Act (EPA) Ans: False
Head Golf Professional Michelle Sigourney plays a round of golf with club
members at least once every workday as expected by her facility. She
clocks this time as normal working hours and is fully compensated. This
practice complies with wage and hour laws. Ans: True
Why must the skill education mix of the facility workforce be considered
when developing HR policies? Ans: Design effective training programs
What is the biggest challenge facing the organization leader who wants to
unite the team around the facility's vision, mission, and goals? Ans:
Having employees represent these concepts in their everyday actions
Which of the following is the most appropriate source for providing PGA
professionals assistance in job networking, career counseling, and
resume writing? Ans: PGA Career Consultant
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Why would a facility conduct a market analysis of similar jobs? Ans:
Compensate employees competitively
What does an effective operations manual provide in addition to
performance expectations and operational procedures? Ans: Training
Tools
Performance evaluations are most effective when the focus is on the
performer rather than the behavior. Ans: False
Which contract type is best suited for employees that facilities want to
move up the employment ranks? Ans: Full-time wage
What should managers do in the formal evaluation process to motivate
employees to meet the next level of performance expectations? Ans:
Allow the performer to select the criteria used to evaluate future
performance
What candidate characteristics should employers focus on when hiring a
head golf professional? Ans: Fulfilling facility needs
What is the purpose of resume evaluation form? Ans: Helps to
objectively rank every resume in the screening process
What should be examined before a valid needs assessment for staffing
can be conducted? Ans: Core Business Areas
Who provides the most valuable input to the required skills, knowledge,
and abilities of a specific job position? Ans: Observant Managers
The IRS is likely to deem a teaching professional an independent
contractor if the facility has the teaching professional sign a written
agreement attesting to the fact he/she is an independent contractor.
Ans: True
On-site training is advantageous to a facility because it is less disruptive
to the normal workflow than other forms of training. Ans: True
PGA LEVEL 3 HUMAN RESOURCES STUDY
GUIDE QUESTIONS WITH DETAILED
VERIFIED ANSWERS
Which is one of the anticipated outcomes of paying premium wages?
Ans: Greater return on training dollar
Which incentive supports as HR policy intended to promote teamwork and
group success? Ans: Bonus for increasing overall member satisfaction
Which personal disposition would be the biggest obstacle to a leader to
achieving a facility's vision? Ans: Short-term perspective
South Fork Golf and Country Club has just hired Jill as an Assistant Golf
Pro. Jill discovers that her starting salary is less than Assistant Golf
Professional Brendan's current salary. Brendan has been working at the
club for a year and a half. Jill is claiming discrimination because she feels
that she and Brendan are equal skill and experience. The club represents
that Brendan's pay is based on a seniority system.
The Clubs action is a violation of the Equal Pay Act (EPA) Ans: False
Head Golf Professional Michelle Sigourney plays a round of golf with club
members at least once every workday as expected by her facility. She
clocks this time as normal working hours and is fully compensated. This
practice complies with wage and hour laws. Ans: True
Why must the skill education mix of the facility workforce be considered
when developing HR policies? Ans: Design effective training programs
What is the biggest challenge facing the organization leader who wants to
unite the team around the facility's vision, mission, and goals? Ans:
Having employees represent these concepts in their everyday actions
Which of the following is the most appropriate source for providing PGA
professionals assistance in job networking, career counseling, and
resume writing? Ans: PGA Career Consultant
, Page | 2
Why would a facility conduct a market analysis of similar jobs? Ans:
Compensate employees competitively
What does an effective operations manual provide in addition to
performance expectations and operational procedures? Ans: Training
Tools
Performance evaluations are most effective when the focus is on the
performer rather than the behavior. Ans: False
Which contract type is best suited for employees that facilities want to
move up the employment ranks? Ans: Full-time wage
What should managers do in the formal evaluation process to motivate
employees to meet the next level of performance expectations? Ans:
Allow the performer to select the criteria used to evaluate future
performance
What candidate characteristics should employers focus on when hiring a
head golf professional? Ans: Fulfilling facility needs
What is the purpose of resume evaluation form? Ans: Helps to
objectively rank every resume in the screening process
What should be examined before a valid needs assessment for staffing
can be conducted? Ans: Core Business Areas
Who provides the most valuable input to the required skills, knowledge,
and abilities of a specific job position? Ans: Observant Managers
The IRS is likely to deem a teaching professional an independent
contractor if the facility has the teaching professional sign a written
agreement attesting to the fact he/she is an independent contractor.
Ans: True
On-site training is advantageous to a facility because it is less disruptive
to the normal workflow than other forms of training. Ans: True
