COM 312 Test 2 questions with answers

COM 312 Test 2 questions with answers
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What are emotions? - CORRECT ANSWERS ✔✔1) a felt
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physiological experience in the body |\ |\ |\ |\




2)thinking and intepretation is based on our appraisal of what
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has happened
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3)emotional expressions involving verbal & nonverbal |\ |\ |\ |\ |\




How are emotions most often expressed? - CORRECT ANSWERS
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✔✔non-verbal cues |\




What do emotions do in conflict? - CORRECT ANSWERS
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✔✔provide motivation, |\ |\




can alert us to problems,
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vary within the conflict,
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some relationships become defined by emotional expressions
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What are the general misconceptions of emotions? - CORRECT
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ANSWERS ✔✔irrational, uncontrollable, hinder decision-making,
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should be ignored to resolve conflict, for the powerless, escalate
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conflict


What is anger? - CORRECT ANSWERS ✔✔a morale emotion that is
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connected with a perceived unfairness/ injustice
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What does venting do? - CORRECT ANSWERS ✔✔increases anger
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, What is fear and anxiety? - CORRECT ANSWERS ✔✔fear threatens
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your identity, relationship, well-being & your position and is
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associated with anxiety |\ |\




What is hurt? - CORRECT ANSWERS ✔✔a perceived injury,
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difficult to experience without blame
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What is the most common hurt emotion in close relationships? -
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CORRECT ANSWERS ✔✔betrayal of confidence
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What do emotions trigger? - CORRECT ANSWERS ✔✔familiar
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patterns


What is needed in order to effectively engage with emotions in
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conflict ? - CORRECT ANSWERS ✔✔maturity
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Do emotions help or hinder decision-making, if you know how to
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deal with them? - CORRECT ANSWERS ✔✔They help in decision-
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making


What is an XYZ statement? - CORRECT ANSWERS ✔✔when you
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do X in a situation Y I feel Z
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What does middle-way mean? - CORRECT ANSWERS ✔✔to
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verbally state/describe the anger, focus on the person not the
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process, use "we" language and distinguish between venting and
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acknowledging anger
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