CMST 2061 final Question and
answers rated A+ 2025/2026
1. Sarah is working to develop some solid friendships at her new job. She decides it is appropriate to
reveal more about herself to a new friend, Joni. When considering things she could reveal, she wisely
chooses to confide that
a. That she is somewhat unhappy with her salary of $42,000
b. That she doesn't think the boss has particularly good management skills
c. She had a fantastic and wild weekend, but can't remember the guys full name
d. She had an overseas internship out of college and can still speak some French
Ch. 5 - correct answer ✔D
2. Developing a good relationship with a "bad" boss begins with
a. Communicating your concerns to the boss
b. Confronting your boss's bad behavior
c. Avoiding your boss when he/she is behaving badly
d. Becoming a trusted employee
Ch. 5 - correct answer ✔D
3. Praise can have an important, positive effect in motivating employees. According to an oft-cited study
by Professor Gerald Graham of Wichita State University, what percentage of employees report receiving
public praise at work?
a. 40%
b. 76%
c. 19%
,d. 58%
Ch. 5 - correct answer ✔C
4. Under-accommodative communicators in the workplace are generally
a. Female
b. More productive
c. Lower ranked in the organization
d. Older
Ch. 5 - correct answer ✔D
5. According to work-family border theory
a. There are sharp strong borders between work and family life that must be respected, keeping work
and life separate.
b. People, such as many immigrants, who live near borders often work as a family unit.
c. It is important to keep your family and friends and work colleagues separate when using social
networking, such as Facebook.
d. The work and life domains have permeable borders that individuals move in and out of throughout
the day
Ch. 5 - correct answer ✔D
6. Which of the following is a good practice to follow when responding to criticism?
a. Avoid eye contact to make it harder for them to guess what you think about their critique.
b. Generalize the criticism and see how it might apply to other areas of your work performance.
c. Allow them to fully voice their criticism while carefully considering its meaning
,d. Mentally construct defenses for yourself while listening so you are ready to rebut it
Ch. 5 - correct answer ✔C
7. (T/F) Most companies discourage workers from developing close friendships with each other because
research has shown they get less done, while taking to time to do it and have more accidents.
Ch. 5 - correct answer ✔False
8. (T/F) Research indicates that generational differences in the workplace are often perceived to be
much greater than they actually are.
Ch. 5 - correct answer ✔True
9. (T/F) Recognizing that familiarity breeds contempt, company managers and supervisors should
discourage employees from developing close relationships at work.
Ch. 5 - correct answer ✔False
10. (T/F) Research data reveal that people with close friends at work are more satisfied with their jobs
than people who don't.
Ch. 5 - correct answer ✔True
11. Individuals report spending how much of their time at work communicating with others?
a. 90%
b. 50%
, c. 25%
d. 70%
Ch. 5 - correct answer ✔D
12. In the context of social organizations, norms are
a. Rules that all organization members are expected to follow
b. The members of the organization who act most traditionally.
c. The "regulars" -- organization members who have been there the longest
d. The average personality type of organization members.
Ch. 5 - correct answer ✔A
13. Providing family-friendly work environments results in
a. Lower rates of absenteeism
b. Increased productivity
c. Reduced stress
d. All the above
Ch. 5 - correct answer ✔D
14. (T/F) According to the work-family border theory perspective, the work and personal domains are
not separate.
Ch. 5 - correct answer ✔True
answers rated A+ 2025/2026
1. Sarah is working to develop some solid friendships at her new job. She decides it is appropriate to
reveal more about herself to a new friend, Joni. When considering things she could reveal, she wisely
chooses to confide that
a. That she is somewhat unhappy with her salary of $42,000
b. That she doesn't think the boss has particularly good management skills
c. She had a fantastic and wild weekend, but can't remember the guys full name
d. She had an overseas internship out of college and can still speak some French
Ch. 5 - correct answer ✔D
2. Developing a good relationship with a "bad" boss begins with
a. Communicating your concerns to the boss
b. Confronting your boss's bad behavior
c. Avoiding your boss when he/she is behaving badly
d. Becoming a trusted employee
Ch. 5 - correct answer ✔D
3. Praise can have an important, positive effect in motivating employees. According to an oft-cited study
by Professor Gerald Graham of Wichita State University, what percentage of employees report receiving
public praise at work?
a. 40%
b. 76%
c. 19%
,d. 58%
Ch. 5 - correct answer ✔C
4. Under-accommodative communicators in the workplace are generally
a. Female
b. More productive
c. Lower ranked in the organization
d. Older
Ch. 5 - correct answer ✔D
5. According to work-family border theory
a. There are sharp strong borders between work and family life that must be respected, keeping work
and life separate.
b. People, such as many immigrants, who live near borders often work as a family unit.
c. It is important to keep your family and friends and work colleagues separate when using social
networking, such as Facebook.
d. The work and life domains have permeable borders that individuals move in and out of throughout
the day
Ch. 5 - correct answer ✔D
6. Which of the following is a good practice to follow when responding to criticism?
a. Avoid eye contact to make it harder for them to guess what you think about their critique.
b. Generalize the criticism and see how it might apply to other areas of your work performance.
c. Allow them to fully voice their criticism while carefully considering its meaning
,d. Mentally construct defenses for yourself while listening so you are ready to rebut it
Ch. 5 - correct answer ✔C
7. (T/F) Most companies discourage workers from developing close friendships with each other because
research has shown they get less done, while taking to time to do it and have more accidents.
Ch. 5 - correct answer ✔False
8. (T/F) Research indicates that generational differences in the workplace are often perceived to be
much greater than they actually are.
Ch. 5 - correct answer ✔True
9. (T/F) Recognizing that familiarity breeds contempt, company managers and supervisors should
discourage employees from developing close relationships at work.
Ch. 5 - correct answer ✔False
10. (T/F) Research data reveal that people with close friends at work are more satisfied with their jobs
than people who don't.
Ch. 5 - correct answer ✔True
11. Individuals report spending how much of their time at work communicating with others?
a. 90%
b. 50%
, c. 25%
d. 70%
Ch. 5 - correct answer ✔D
12. In the context of social organizations, norms are
a. Rules that all organization members are expected to follow
b. The members of the organization who act most traditionally.
c. The "regulars" -- organization members who have been there the longest
d. The average personality type of organization members.
Ch. 5 - correct answer ✔A
13. Providing family-friendly work environments results in
a. Lower rates of absenteeism
b. Increased productivity
c. Reduced stress
d. All the above
Ch. 5 - correct answer ✔D
14. (T/F) According to the work-family border theory perspective, the work and personal domains are
not separate.
Ch. 5 - correct answer ✔True
