Masking
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Displaying a different emotion from the one that is truly felt
Five characteristics of nonverbal communication
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1. Potential for universal meaning
2. Variable intensity
3. Simultaneous transmission
4. Spontaneous transmission
5. Automatic processing
,The three ingredients for promoting communication competence
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1. Motivation
2. Knowledge
3. Skills
Enactment Layer of Identity
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The characteristics of the self that are revealed through a person's verbal
and nonverbal style of communication
Abstract Language
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Words with general meanings that refer to broad categories of object
events, or behavior
Norms
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, Expectations for behavior that are shared within a cultural group
Organization
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The process of arranging information into a coherent pattern
The four characteristics of the self
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1. The self is subjective
2. The self is multi-faceted
3. Facets of the self are more or less visible
4. The self is dynamic
Aside on Elaboration Likelihood Model
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Central route: actively engaging in deep, cognitive processing, which
requires you to be motivated
Peripheral route: relying on superficial cues rather than deep thought,
unmotivated
, Back-Channel Communication
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Non-language utterances that show understanding or involvement and
help to move an interaction along
Interpersonal Communication
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Using symbols to represent ideas in order to share meaning and create a
personal bond between people
Generalized Other
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A mental representation of the combined viewpoints of all other people
Symbols
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Sounds, gestures, or images that represent ideas
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Displaying a different emotion from the one that is truly felt
Five characteristics of nonverbal communication
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1. Potential for universal meaning
2. Variable intensity
3. Simultaneous transmission
4. Spontaneous transmission
5. Automatic processing
,The three ingredients for promoting communication competence
Give this one a try later!
1. Motivation
2. Knowledge
3. Skills
Enactment Layer of Identity
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The characteristics of the self that are revealed through a person's verbal
and nonverbal style of communication
Abstract Language
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Words with general meanings that refer to broad categories of object
events, or behavior
Norms
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, Expectations for behavior that are shared within a cultural group
Organization
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The process of arranging information into a coherent pattern
The four characteristics of the self
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1. The self is subjective
2. The self is multi-faceted
3. Facets of the self are more or less visible
4. The self is dynamic
Aside on Elaboration Likelihood Model
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Central route: actively engaging in deep, cognitive processing, which
requires you to be motivated
Peripheral route: relying on superficial cues rather than deep thought,
unmotivated
, Back-Channel Communication
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Non-language utterances that show understanding or involvement and
help to move an interaction along
Interpersonal Communication
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Using symbols to represent ideas in order to share meaning and create a
personal bond between people
Generalized Other
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A mental representation of the combined viewpoints of all other people
Symbols
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Sounds, gestures, or images that represent ideas
