OB Chapter 4 – Attitudes, Job Satisfaction & Work Behavior – 2025 Exam Q&A (BUS210

This updated Q&A resource for Organizational Behavior Chapter 4 (2025/2026) offers a clear, concise breakdown of core topics related to employee attitudes and behaviors in the workplace. It is tailored for students in BUS210, Human Resource Management, Organizational Psychology, and Business Administration programs, preparing for exams on how employee outlook influences performance and organizational outcomes. The content focuses on key concepts including attitudes, job satisfaction, and organizational commitment, as well as modern frameworks like the psychological contract and the impact of its breach. It highlights tools used to measure employee sentiment such as attitude surveys and exit interviews, while also covering critical outcome behaviors such as job performance, organizational citizenship behaviors (OCBs), absenteeism, and turnover. The role of general mental ability in workplace efficiency is also reviewed, along with the ethical dimension brought in by whistleblowers. This material is ideal for mastering both theoretical and applied aspects of workplace behavior and engagement. Keywords: job satisfaction, organizational commitment, work attitudes, psychological contract, absenteeism, turnover, whistleblowers, OCBs, general mental ability, BUS210, employee behavior, attitude surveys, job performance, OB exam review