MGMT 309 EXAM 1 REVIEW QUESTIONS
A group of people working together in a structured and coordinated fashion to achieve a
set of goals - Answer -Organization
Four Basic Resources that organizations use in their environment - Answer -Human
Financial
Physical
Informational
Four Basic Managerial Functions - Answer -Planning and Decision Making
Organizing
Leading
Controlling
A set of activities (including planning and decision making, organizing, leading, and
controlling) directed at an organziation's resources (human, financial, physical, and
information), with the aim of achieving organizational goals in an efficient and effective
manner - Answer -Management
By _______, we mean using resources wisely and in a cost-effective way - Answer -
Efficient
By _____, we mean making the right decisions and successfully implementing them -
Answer -Effective
Someone whose primary responsibility is to carry out the management process -
Answer -Manager
Setting the organization's goals and deciding how best to achieve them.
-selecting a course of action from a set of alternatives - Answer -Planning and Decision
making
Determining how best to group activities and resources - Answer -Organizing
Motivating members of the organization to work in the best interests of the organization
-set of processes used to get members of the organization to work together to further
the interests of the organization - Answer -Leading
Monitoring and correcting ongoing activities to facilitate goal attainment - Answer -
Controlling
3 Different Kinds of Managers - Answer -Top
Middle
,Front-Line
_________ make up the relatively small group of executives who manage the overall
organization.
- they create the organziation's goals, overall strategy, and operating policies - Answer
-Top Managers
________ is probably the largest group of managers.
-responsible primarily for implementing the policies and plans developed by top
mangers and for supervising and coordinating the activities of lower-level mangers -
Answer -Middle Managers
______________supervise and coordinate the activities of operating employees.
- (supervisor, coordinator, office manager)
- oversee the day-to-day operations of their respective stores - Answer -First-Line
Managers
May include marketing, financial operations, administrative, and other areas - Answer -
Areas of Management
____________ work in areas related to the marketing function, getting consumers and
clients to buy the organziation's products or services
-sell the product and work in new-product development, promotion, and distribution -
Answer -Marketing Managers
Responsible for such activities such as accounting, cash management, investments -
Answer -Financial Managers
Concerned with creating and managing the systems that create an organizaton's
products and services.
-production control, inventory control, quality control plant layout, site selection -
Answer -Operations Managers
Responsible for hiring and developing employees
-typically involved in planning, recruiting, and selecting employees, training and
development, designing compensation and benefit systems, formulating performance
appraisal systems - Answer -Human Resource Managers
Tend to be generalists; they have some basic familiarity with all functional areas of
management rather than specialized training in any one area - Answer -Administrative
Managers
Other kinds of managers - Answer -may include public relations and research and
development
,3 Interpersonal Roles as a Manager - Answer -Figurehead - (take visitors to dinner,
attending ribbon cutting ceremonies)
Leader - (hiring, training, and motivating employees)
Liaison role (link among people, groups, or organizations)
3 Informational Roles as a Manager - Answer -Monitor - (actively seek info that may be
of value)
Disseminator of info - transmitting info back to others
Spokesperson - involves the processing of info - relays info to people outside of
organization
4 decisional roles of managers - Answer -Entrepreneur - voluntary initiator of change
Disturbance Handler- handling such problems as strikes, copyright infringement,
problems in PR
Resource Allocator - how resources are distributed
Negotiator - negotiates with other groups or organizations as a representative of the
company
7 Fundamental Management Skills - Answer -Technical
Interpersonal
Conceptual
Diagnostic
Communication
Decision-Making
Time-Management Skills
Skills necessary to accomplish or understand the specific kind of work being done in an
organization
Ex: Manager of a software development company who understands how to write and
test relevant code and application; the manager of a restaurant chain knowing the
basics of food preparation
(first line managers) - Answer -Technical Skills
The ability to communicate with, understand, and motivate both individuals and groups
Ex: Manager who establishes a good relationship with an abrasive colleague; a
manager who can reprimand someone for poor performance while maintaining a
positive working relationship with that person - Answer -Interpersonal Skills
The manager's ability to think in the abstract
, Ex: The manager who first sees a new market for an existing product; a manager who
accurately forecasts a next-generation technology - Answer -Conceptual Skills
The manager's ability to visualize the most appropriate response to a situation
Ex: A manager who can understand why customer complaints are increasing; the
manager who can quickly assess the impact of a new foreign trade agreement -
Answer -Diagnostic Skills
The abilities both to effectively convey ideas and information to others and to effectively
receive ideas and information from others
Ex: The manager who can write an email that is both informative and inspirational; a
manager who can carefully listen to what others are saying and then raft an effective
reply - Answer -Communication Skills
The manager's ability to correctly recognize and define problems and opportunities and
to then select an appropriate course of action to solve problems and capitalize on
opportunities
Ex: A manager who can quickly recognize the need for a decision and then frame the
nature of the decision that is required; the manager who recognizes that an earlier
decision did not result in a good outcome and so starts this process - Answer -
Decision-Making Skills
The manager's ability to prioritize work, to work efficiently, and to delegate appropriately
Ex: The manager who routinely tackles the most pressing and significant tasks and
delegates less significant tasks to others; a manager who does not easily get distracted
by irrelevant issues - Answer -Time-Management Skills
- Assumes that poblems can be approached using rational, logical, objective, and
systematic ways
- requires the use of technical, diagnostic, and decision-making skills and techniques to
solve problems
-Managers can gather data, facts, and objective information and can use quantitative
models and decision making techniques to arrive at "correct" decisions. They need to
take a systematic approach to solving problems whenever possible - Answer -The
Science of Management
Although managers try to be scientific as often as possible, they must also frequently
make decision and solve problems on the basis of intuition, experience, instinct, and
personal insights
-using conceptual, communication, interpersonal, and time-management skills to
accomplish the tasks associated with managerial activities - Answer -The Art of
Management
Becoming a manager commonly involves..... - Answer -education and experience
A group of people working together in a structured and coordinated fashion to achieve a
set of goals - Answer -Organization
Four Basic Resources that organizations use in their environment - Answer -Human
Financial
Physical
Informational
Four Basic Managerial Functions - Answer -Planning and Decision Making
Organizing
Leading
Controlling
A set of activities (including planning and decision making, organizing, leading, and
controlling) directed at an organziation's resources (human, financial, physical, and
information), with the aim of achieving organizational goals in an efficient and effective
manner - Answer -Management
By _______, we mean using resources wisely and in a cost-effective way - Answer -
Efficient
By _____, we mean making the right decisions and successfully implementing them -
Answer -Effective
Someone whose primary responsibility is to carry out the management process -
Answer -Manager
Setting the organization's goals and deciding how best to achieve them.
-selecting a course of action from a set of alternatives - Answer -Planning and Decision
making
Determining how best to group activities and resources - Answer -Organizing
Motivating members of the organization to work in the best interests of the organization
-set of processes used to get members of the organization to work together to further
the interests of the organization - Answer -Leading
Monitoring and correcting ongoing activities to facilitate goal attainment - Answer -
Controlling
3 Different Kinds of Managers - Answer -Top
Middle
,Front-Line
_________ make up the relatively small group of executives who manage the overall
organization.
- they create the organziation's goals, overall strategy, and operating policies - Answer
-Top Managers
________ is probably the largest group of managers.
-responsible primarily for implementing the policies and plans developed by top
mangers and for supervising and coordinating the activities of lower-level mangers -
Answer -Middle Managers
______________supervise and coordinate the activities of operating employees.
- (supervisor, coordinator, office manager)
- oversee the day-to-day operations of their respective stores - Answer -First-Line
Managers
May include marketing, financial operations, administrative, and other areas - Answer -
Areas of Management
____________ work in areas related to the marketing function, getting consumers and
clients to buy the organziation's products or services
-sell the product and work in new-product development, promotion, and distribution -
Answer -Marketing Managers
Responsible for such activities such as accounting, cash management, investments -
Answer -Financial Managers
Concerned with creating and managing the systems that create an organizaton's
products and services.
-production control, inventory control, quality control plant layout, site selection -
Answer -Operations Managers
Responsible for hiring and developing employees
-typically involved in planning, recruiting, and selecting employees, training and
development, designing compensation and benefit systems, formulating performance
appraisal systems - Answer -Human Resource Managers
Tend to be generalists; they have some basic familiarity with all functional areas of
management rather than specialized training in any one area - Answer -Administrative
Managers
Other kinds of managers - Answer -may include public relations and research and
development
,3 Interpersonal Roles as a Manager - Answer -Figurehead - (take visitors to dinner,
attending ribbon cutting ceremonies)
Leader - (hiring, training, and motivating employees)
Liaison role (link among people, groups, or organizations)
3 Informational Roles as a Manager - Answer -Monitor - (actively seek info that may be
of value)
Disseminator of info - transmitting info back to others
Spokesperson - involves the processing of info - relays info to people outside of
organization
4 decisional roles of managers - Answer -Entrepreneur - voluntary initiator of change
Disturbance Handler- handling such problems as strikes, copyright infringement,
problems in PR
Resource Allocator - how resources are distributed
Negotiator - negotiates with other groups or organizations as a representative of the
company
7 Fundamental Management Skills - Answer -Technical
Interpersonal
Conceptual
Diagnostic
Communication
Decision-Making
Time-Management Skills
Skills necessary to accomplish or understand the specific kind of work being done in an
organization
Ex: Manager of a software development company who understands how to write and
test relevant code and application; the manager of a restaurant chain knowing the
basics of food preparation
(first line managers) - Answer -Technical Skills
The ability to communicate with, understand, and motivate both individuals and groups
Ex: Manager who establishes a good relationship with an abrasive colleague; a
manager who can reprimand someone for poor performance while maintaining a
positive working relationship with that person - Answer -Interpersonal Skills
The manager's ability to think in the abstract
, Ex: The manager who first sees a new market for an existing product; a manager who
accurately forecasts a next-generation technology - Answer -Conceptual Skills
The manager's ability to visualize the most appropriate response to a situation
Ex: A manager who can understand why customer complaints are increasing; the
manager who can quickly assess the impact of a new foreign trade agreement -
Answer -Diagnostic Skills
The abilities both to effectively convey ideas and information to others and to effectively
receive ideas and information from others
Ex: The manager who can write an email that is both informative and inspirational; a
manager who can carefully listen to what others are saying and then raft an effective
reply - Answer -Communication Skills
The manager's ability to correctly recognize and define problems and opportunities and
to then select an appropriate course of action to solve problems and capitalize on
opportunities
Ex: A manager who can quickly recognize the need for a decision and then frame the
nature of the decision that is required; the manager who recognizes that an earlier
decision did not result in a good outcome and so starts this process - Answer -
Decision-Making Skills
The manager's ability to prioritize work, to work efficiently, and to delegate appropriately
Ex: The manager who routinely tackles the most pressing and significant tasks and
delegates less significant tasks to others; a manager who does not easily get distracted
by irrelevant issues - Answer -Time-Management Skills
- Assumes that poblems can be approached using rational, logical, objective, and
systematic ways
- requires the use of technical, diagnostic, and decision-making skills and techniques to
solve problems
-Managers can gather data, facts, and objective information and can use quantitative
models and decision making techniques to arrive at "correct" decisions. They need to
take a systematic approach to solving problems whenever possible - Answer -The
Science of Management
Although managers try to be scientific as often as possible, they must also frequently
make decision and solve problems on the basis of intuition, experience, instinct, and
personal insights
-using conceptual, communication, interpersonal, and time-management skills to
accomplish the tasks associated with managerial activities - Answer -The Art of
Management
Becoming a manager commonly involves..... - Answer -education and experience
