QUESTIONS WITH ANSWERS GRADED A+
◉ What are the guidelines for handling a customer incident? Check all
of the rules that apply.
a. leave the customer alone to not embarrass him or her
b. ask. the customer if he or she is ok
c. make observations of the area
d. run an call 911
e. send for a manager. Answer: b,c,e
b. ask. the customer if he or she is ok
c. make observations of the area
e. send for a manager
◉ Managers and first aid responders are the only associates who can
coordinate the clean up of blood, fluids containing visible blood, or
fluids that are potential infectious.
a. true
b. false. Answer: a. true
, ◉ Vendors and contractors are excluded from washing their hands
a. true
b. false. Answer: b. false
◉ What are Publix's standard temperature for cold foods?
a. at or below 30 degrees Fahrenheit
b. at or below 40 degrees Fahrenheit
c. between 32 and 44 degrees Fahrenheit
d. between 40 and 48 degrees Fahrenheit. Answer: b. at or below 40
degrees Fahrenheit
◉ What are Publix's standard temperature for hot foods?
a. between 120 and 144 degrees Fahrenheit
b. at or above 140 degrees Fahrenheit
c. between 142 and 148 degrees Fahrenheit
d. at or below 160 degrees Fahrenheit. Answer: b. at or above 140
degrees Fahrenheit
◉ What do you do if you find a hot or cold item on a dry grocery shelf?