ETC Study Guide 2025/2026 Exam
Questions and Correct Answers | New
Update
Emergency telecommunicators should always ask the caller for permission
before providing Pre-Arrival Instructions. - 🧠ANSWER ✔✔False
During communication with a caller suffering from hallucinations or
delusions, the ETC should challenge the caller's false assertions and
beliefs. - 🧠ANSWER ✔✔False
Emergency telecommunicators should verify the address and callback
number by repeating the information back to the caller. - 🧠ANSWER
✔✔True
, Most emergency callers are uncooperative or hysterical. - 🧠ANSWER
✔✔False
In some emergency communications centers, the responsibilities of
calltaking and dispatching are distinct roles performed by separate
individuals. - 🧠ANSWER ✔✔True
Speaking louder is generally more helpful than speaking slower, when a
caller is having difficulty understanding you over the phone. - 🧠ANSWER
✔✔False
The IAED recognizes the ETC as the first Incident Commander under the
Incident Command System. - 🧠ANSWER ✔✔True
Radio waves are the highest energy wave-type, within the electromagnetic
spectrum. - 🧠ANSWER ✔✔False
The perceived response time is often longer than the actual response time
for the caller. - 🧠ANSWER ✔✔False
The "medium" in the communication process is: - 🧠ANSWER ✔✔Phone
The call classification for the report of heavy, black smoke coming from a
window of a nearby building is: - 🧠ANSWER ✔✔structure fire
Questions and Correct Answers | New
Update
Emergency telecommunicators should always ask the caller for permission
before providing Pre-Arrival Instructions. - 🧠ANSWER ✔✔False
During communication with a caller suffering from hallucinations or
delusions, the ETC should challenge the caller's false assertions and
beliefs. - 🧠ANSWER ✔✔False
Emergency telecommunicators should verify the address and callback
number by repeating the information back to the caller. - 🧠ANSWER
✔✔True
, Most emergency callers are uncooperative or hysterical. - 🧠ANSWER
✔✔False
In some emergency communications centers, the responsibilities of
calltaking and dispatching are distinct roles performed by separate
individuals. - 🧠ANSWER ✔✔True
Speaking louder is generally more helpful than speaking slower, when a
caller is having difficulty understanding you over the phone. - 🧠ANSWER
✔✔False
The IAED recognizes the ETC as the first Incident Commander under the
Incident Command System. - 🧠ANSWER ✔✔True
Radio waves are the highest energy wave-type, within the electromagnetic
spectrum. - 🧠ANSWER ✔✔False
The perceived response time is often longer than the actual response time
for the caller. - 🧠ANSWER ✔✔False
The "medium" in the communication process is: - 🧠ANSWER ✔✔Phone
The call classification for the report of heavy, black smoke coming from a
window of a nearby building is: - 🧠ANSWER ✔✔structure fire
