Midterm Exam Buad304 (Latest Update
) Organizational Behavior And
Leadership Questions With Answers 100%
Correct {Grade A} – Usc
Cognitive Dissonance - correct answer psychological discomfort a person experiences
when they simultaneously hold conflicting cognitions (ideas, beliefs, values,
emotions)
How to Reduce Cognitive Dissonance - correct answer 1. change attitude/conflicting
behavior 2. belittle the importance of the inconsistent behavior 3. find elements that
outweigh the dissonant ones
3 Determinants of Intention (predict/ influence intention and behavior) - correct
answer 1. attitude toward the behavior (favorable/unfavorable) 2. subjective norm
(perceived social pressure)
3. perceived behavioral control (easy/difficulty to perform)
Determinants of Intention in Practice - correct answer Consider: Donating Blood
1. Attitude towards behavior *positive if you thought it was valuable for society* 2.
Subjective Norm *if your friends were all doing it too* 3. Perceived Behavioral Control
*had time to participate -ease*
4 Key Workplace Attitudes - correct answer 1. Organizational Commitment 2.
Employee Engagement 3. Perceived Organizational Support 4. Job Satisfaction
, Midterm Exam Buad304 (Latest Update
) Organizational Behavior And
Leadership Questions With Answers 100%
Correct {Grade A} – Usc
Organizational Commitment (Workplace Attitudes) - correct answer the extent an
individual identifies with an organization/ commits to its goals
drivers= *achievement, meaningfulness of work being performed, leader behavior*
Psychological Contract (Organizational Commitment) - correct answer represent
individuals perception about reciprocal exchange between them and another party
--what employees expect to receive in return
*breaching contract leads to lower commitment, satisfaction and performance*
Increasing Organizational Commitment - correct answer 3 General practices: 1. hire
people with same *values* 2. honor *psychological contract* 3. maintain *fairness and
trust*
(ex. Edward Jones, Cicso, Google)
Employee Engagement (Workplace Attitudes) - correct answer engaged employees
'give their all'
components identified as 4 feelings; *Urgency, Focus, Intensity, Enthusiasm*
Increasing Employee Engagement - correct answer - creating opportunities, physically
attractive work environment, recognizing good work, communication
, Midterm Exam Buad304 (Latest Update
) Organizational Behavior And
Leadership Questions With Answers 100%
Correct {Grade A} – Usc
Key Drivers = personality, human/social capital, job characteristics, leadership,
*stressors*
(ex. Gallup, Hewitt Associates, Blessing White)
Perceived Organizational Support (Workplace Attitudes) - correct answer extent
employees believe organization values their contributions/ cares about well-being
-motivated by *norm of reciprocity* ; positively associated with employee
engagement
Job Satisfaction (Workplace Attitudes) - correct answer measured in 2 ways: 1. *how
satisfied are you?* --> a scale (1)-(5) 2. *Job Descriptive Index (DJI)* =more detailed,
total score
5 Predominant Models of Job Satisfaction - correct answer 1. Need Fulfillment 2. Met
Expectations (difference between expectations and reality) 3. Value Attainment
(satisfaction results from fulfillment of important values) 4. Equity (fairness) 5.
Dispositional/genetic Components
Job Satisfaction Correlations - correct answer *Attitudes* (motivation, job
involvement, withdrawal cognitions, perceived stress) *Behavior* (job performance,
OCB, CWB, Turnover) *Organizational Level* (performance, satisfaction)
, Midterm Exam Buad304 (Latest Update
) Organizational Behavior And
Leadership Questions With Answers 100%
Correct {Grade A} – Usc
Engstrom Auto Mirror - correct answer -declining sales, dissatisfied workers,
declining productivity
-Equity theory, Maslow's Hierarchy of Needs, Expectancy Model, Reinforcement, Job
Characteristics
Motivation & Types - correct answer Extrinsic: external rewards (money, recognition,
promotion)
Intrinsic: internal rewards (incentive pay, compliments)
Fundamental Perspectives on Motivation (2 Theories) - correct answer *Content
Theories*: identify internal factors, needs/ need for satisfaction are influencial
*Process Theories*; internal and situational factors
McGregor's Theory X and Theory Y (Content Theory) - correct answer Theory X =
pessimistic view of employees (they dislike work, must be monitored, need
rewards/punishment)
Theory Y = positive assumptions (self-engaged, committed)
*employees have higher performance & are more satisfied/committed when
managers display Theory Y behaviors*
) Organizational Behavior And
Leadership Questions With Answers 100%
Correct {Grade A} – Usc
Cognitive Dissonance - correct answer psychological discomfort a person experiences
when they simultaneously hold conflicting cognitions (ideas, beliefs, values,
emotions)
How to Reduce Cognitive Dissonance - correct answer 1. change attitude/conflicting
behavior 2. belittle the importance of the inconsistent behavior 3. find elements that
outweigh the dissonant ones
3 Determinants of Intention (predict/ influence intention and behavior) - correct
answer 1. attitude toward the behavior (favorable/unfavorable) 2. subjective norm
(perceived social pressure)
3. perceived behavioral control (easy/difficulty to perform)
Determinants of Intention in Practice - correct answer Consider: Donating Blood
1. Attitude towards behavior *positive if you thought it was valuable for society* 2.
Subjective Norm *if your friends were all doing it too* 3. Perceived Behavioral Control
*had time to participate -ease*
4 Key Workplace Attitudes - correct answer 1. Organizational Commitment 2.
Employee Engagement 3. Perceived Organizational Support 4. Job Satisfaction
, Midterm Exam Buad304 (Latest Update
) Organizational Behavior And
Leadership Questions With Answers 100%
Correct {Grade A} – Usc
Organizational Commitment (Workplace Attitudes) - correct answer the extent an
individual identifies with an organization/ commits to its goals
drivers= *achievement, meaningfulness of work being performed, leader behavior*
Psychological Contract (Organizational Commitment) - correct answer represent
individuals perception about reciprocal exchange between them and another party
--what employees expect to receive in return
*breaching contract leads to lower commitment, satisfaction and performance*
Increasing Organizational Commitment - correct answer 3 General practices: 1. hire
people with same *values* 2. honor *psychological contract* 3. maintain *fairness and
trust*
(ex. Edward Jones, Cicso, Google)
Employee Engagement (Workplace Attitudes) - correct answer engaged employees
'give their all'
components identified as 4 feelings; *Urgency, Focus, Intensity, Enthusiasm*
Increasing Employee Engagement - correct answer - creating opportunities, physically
attractive work environment, recognizing good work, communication
, Midterm Exam Buad304 (Latest Update
) Organizational Behavior And
Leadership Questions With Answers 100%
Correct {Grade A} – Usc
Key Drivers = personality, human/social capital, job characteristics, leadership,
*stressors*
(ex. Gallup, Hewitt Associates, Blessing White)
Perceived Organizational Support (Workplace Attitudes) - correct answer extent
employees believe organization values their contributions/ cares about well-being
-motivated by *norm of reciprocity* ; positively associated with employee
engagement
Job Satisfaction (Workplace Attitudes) - correct answer measured in 2 ways: 1. *how
satisfied are you?* --> a scale (1)-(5) 2. *Job Descriptive Index (DJI)* =more detailed,
total score
5 Predominant Models of Job Satisfaction - correct answer 1. Need Fulfillment 2. Met
Expectations (difference between expectations and reality) 3. Value Attainment
(satisfaction results from fulfillment of important values) 4. Equity (fairness) 5.
Dispositional/genetic Components
Job Satisfaction Correlations - correct answer *Attitudes* (motivation, job
involvement, withdrawal cognitions, perceived stress) *Behavior* (job performance,
OCB, CWB, Turnover) *Organizational Level* (performance, satisfaction)
, Midterm Exam Buad304 (Latest Update
) Organizational Behavior And
Leadership Questions With Answers 100%
Correct {Grade A} – Usc
Engstrom Auto Mirror - correct answer -declining sales, dissatisfied workers,
declining productivity
-Equity theory, Maslow's Hierarchy of Needs, Expectancy Model, Reinforcement, Job
Characteristics
Motivation & Types - correct answer Extrinsic: external rewards (money, recognition,
promotion)
Intrinsic: internal rewards (incentive pay, compliments)
Fundamental Perspectives on Motivation (2 Theories) - correct answer *Content
Theories*: identify internal factors, needs/ need for satisfaction are influencial
*Process Theories*; internal and situational factors
McGregor's Theory X and Theory Y (Content Theory) - correct answer Theory X =
pessimistic view of employees (they dislike work, must be monitored, need
rewards/punishment)
Theory Y = positive assumptions (self-engaged, committed)
*employees have higher performance & are more satisfied/committed when
managers display Theory Y behaviors*
