ORGB 364 Exam Questions and Answers
Graded A+
Define organizational behaviour - Correct answer-OB is the study of what people
think, feel and do in and around organizations.
Define organizations - Correct answer-Organizations are groups of people who
work interdependently toward some purposed
Why is OB important? (3) - Correct answer-o Comprehend and predict work
events
o Adopt more accurate personal theories
o Influence organizational events
List opportunities and challenges of technological change - Correct answer--
improved efficiency, interactivity and well-being
-altered the communication patterns and power dynamics at work, and has affected
our non-work time, attention span, and techno-stress.
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,what has caused globalization to become more intense over time? - Correct
answer-Information technology and transportation systems
what is the emerging employment relationship trend? - Correct answer-The
blurring of work and non-work time and the associated call for more work-life
balance
what are some advantages and disadvantages of telework? - Correct answer-
advantages: employees experience better work-life balance, higher productivity
due to reduced stress, reduced greenhouse gas emissions and office expenses
disadvantages: more social isolation, weaker relationships with co-workers, less
word-of-mouth info which impacts relationships and promotional opportunities
Diversity advantages and challenges - Correct answer-improve creativity and
decision making, and provide better awareness and response to diverse
communities.
Challenges include dysfunctional conflict and slower team development.
what are the 4 anchors which OB knowledge is based? Briefly describe each -
Correct answer-- Multidisciplinary anchor: knowledge should come from other
disciplines and not just from its own isolated research base
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,- Systematic research anchor: OB knowledge should be developed using sound
research methods consistent with evidence-based management
- Contingency anchor: states that OB theories need to consider that there will be
different consequences in different situations
- Multiple levels of analysis anchor: states that OB topics may be viewed from the
individual, team and organization levels of analysis
list the 3 ways organizations maintain a good "fit" within an environment - Correct
answer--adapting to the environment
-influencing the environment
-moving to a more favourable environment
what does intellectual capital consist of? (3) Briefly describe each - Correct
answer--human capital (knowledge, skills and abilities that employees carry around
in their heads= competitive advantage)
-structural capital (knowledge captured and retained in an organizations systems
and structures)
-relationship capital (value derived from an organizations relationship with
customers, suppliers and others who add mutual value)
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, what are the 4 Most widely identified HPWP's? - Correct answer-employee
involvement, job autonomy, developing employee competencies, and performance/
skill-based rewards
how does HPWP improve organizational effectiveness? 3 - Correct answer-HPWPs
improve organizational effectiveness by building human capital, increasing
adaptability and strengthening employee motivation and attitudes
What are the 4 perspectives of organizational effectiveness? - Correct answer--
open systems perspective
-organizational learning perspective
-high-performance work practices perspective
-stakeholders perspective
what is open systems perspective? - Correct answer-views organizations as
complex organisms that live within an external environment. Depend on external
environment for resources, then use organizational subsystems to transport the
resources into outputs
what is the organizational learning perspective? - Correct answer-states that
organizations are effective when they find ways to acquire, share, use and store
knowledge (intellectual capital)
©COPYRIGHT 2025, ALL RIGHTS RESERVED 4
Graded A+
Define organizational behaviour - Correct answer-OB is the study of what people
think, feel and do in and around organizations.
Define organizations - Correct answer-Organizations are groups of people who
work interdependently toward some purposed
Why is OB important? (3) - Correct answer-o Comprehend and predict work
events
o Adopt more accurate personal theories
o Influence organizational events
List opportunities and challenges of technological change - Correct answer--
improved efficiency, interactivity and well-being
-altered the communication patterns and power dynamics at work, and has affected
our non-work time, attention span, and techno-stress.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
,what has caused globalization to become more intense over time? - Correct
answer-Information technology and transportation systems
what is the emerging employment relationship trend? - Correct answer-The
blurring of work and non-work time and the associated call for more work-life
balance
what are some advantages and disadvantages of telework? - Correct answer-
advantages: employees experience better work-life balance, higher productivity
due to reduced stress, reduced greenhouse gas emissions and office expenses
disadvantages: more social isolation, weaker relationships with co-workers, less
word-of-mouth info which impacts relationships and promotional opportunities
Diversity advantages and challenges - Correct answer-improve creativity and
decision making, and provide better awareness and response to diverse
communities.
Challenges include dysfunctional conflict and slower team development.
what are the 4 anchors which OB knowledge is based? Briefly describe each -
Correct answer-- Multidisciplinary anchor: knowledge should come from other
disciplines and not just from its own isolated research base
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
,- Systematic research anchor: OB knowledge should be developed using sound
research methods consistent with evidence-based management
- Contingency anchor: states that OB theories need to consider that there will be
different consequences in different situations
- Multiple levels of analysis anchor: states that OB topics may be viewed from the
individual, team and organization levels of analysis
list the 3 ways organizations maintain a good "fit" within an environment - Correct
answer--adapting to the environment
-influencing the environment
-moving to a more favourable environment
what does intellectual capital consist of? (3) Briefly describe each - Correct
answer--human capital (knowledge, skills and abilities that employees carry around
in their heads= competitive advantage)
-structural capital (knowledge captured and retained in an organizations systems
and structures)
-relationship capital (value derived from an organizations relationship with
customers, suppliers and others who add mutual value)
©COPYRIGHT 2025, ALL RIGHTS RESERVED 3
, what are the 4 Most widely identified HPWP's? - Correct answer-employee
involvement, job autonomy, developing employee competencies, and performance/
skill-based rewards
how does HPWP improve organizational effectiveness? 3 - Correct answer-HPWPs
improve organizational effectiveness by building human capital, increasing
adaptability and strengthening employee motivation and attitudes
What are the 4 perspectives of organizational effectiveness? - Correct answer--
open systems perspective
-organizational learning perspective
-high-performance work practices perspective
-stakeholders perspective
what is open systems perspective? - Correct answer-views organizations as
complex organisms that live within an external environment. Depend on external
environment for resources, then use organizational subsystems to transport the
resources into outputs
what is the organizational learning perspective? - Correct answer-states that
organizations are effective when they find ways to acquire, share, use and store
knowledge (intellectual capital)
©COPYRIGHT 2025, ALL RIGHTS RESERVED 4
