QUESTIONS WITH ANSWERS GRADED A+
◉ Reports of outcomes measures to help leaders know what they have
accomplished. Answer: scorecards
◉ Indicators that measure the attributes of the setting, such as number
and qualifications of the staff, adequacy of equipment and facilities, and
adequacy of organizational policies and procedures. Answer: Structure
indicators
◉ Measure the actions by which services are provided, the things people
or devices do, from conducting appropriate tests, to making a diagnosis,
to actually carrying out a treatment. Answer: Process indicators
◉ measure the actual results of care for patients and populations,
including patient and family satisfaction. Answer: outcome indicators
◉ process for involving personnel in planning and executing a
continuous flow of improvements to provide quality health care that
meets or exceeds expectations. Answer: Performance Improvement (PI)
, ◉ Performance monitoring is outcomes driven. Answer: False
◉ Performance improvement is something that is done periodically.
Answer: False
◉ An outcome indicator measures results of care provided to the patient.
Answer: True
◉ variation that is inherent within the system
(when a nurse takes a patients blood pressure). Answer: Common Cause
Variation
◉ variations caused by factors outside the system
(patient taking blood pressure medication and there is a substantial drop
in the measurement.). Answer: special cause variation
◉ continuous search for opportunities for all processes to get better.
Answer: kaizen
◉ Staff members adapt to change more readily when ____________.
Answer: They have been part of the decision.