CityMd Exam Actual Questions and
Answers 2026
What are the core values of CityMD? -
correct answer ✅Kindness, integrity, excellence, empathy, and
respect
What does S.P.E.A.K stands for? -
correct answer ✅See patients. Present yourself professionally.
Explain to patient the process. Answer, addressing patients.
Kindness, show kindness, thank patients.
What does L.A.S.T stands for? -
correct answer ✅Listen, Apologizing & Empathizing. Solve the
problem. Thank them & reassurance
What is CityMd Mission? -
correct answer ✅To reshape healthcare through the power of
connection . (Value patients)
What is CityMd Vision? -
correct answer ✅We are building healthier, kinder communities.
(Delivering better health access to patients)
, CityMd Exam Actual Questions and
Answers 2026
What is CityMd core values purpose? -
correct answer ✅Values are how we think, how we behave, & how
we accomplish our mission and vision. Support each other and
patients.
What is Service Recovery? -
correct answer ✅Is the resolution provided to a dissatisfied
patient with the goal of converting them into a happy patient. Is the
action a service provider takes in response to a service failure.
Why is service recovery important? -
correct answer ✅Because our patients feels Valued and hold a
greater emotional connection to us.
What is Non-verbal communication? -
correct answer ✅When you've talked long enough
When someone else wants to speak
Emotional state of the person
Reaction to your remarks
What is Active Listening? -
correct answer ✅Listening for meaning
Answers 2026
What are the core values of CityMD? -
correct answer ✅Kindness, integrity, excellence, empathy, and
respect
What does S.P.E.A.K stands for? -
correct answer ✅See patients. Present yourself professionally.
Explain to patient the process. Answer, addressing patients.
Kindness, show kindness, thank patients.
What does L.A.S.T stands for? -
correct answer ✅Listen, Apologizing & Empathizing. Solve the
problem. Thank them & reassurance
What is CityMd Mission? -
correct answer ✅To reshape healthcare through the power of
connection . (Value patients)
What is CityMd Vision? -
correct answer ✅We are building healthier, kinder communities.
(Delivering better health access to patients)
, CityMd Exam Actual Questions and
Answers 2026
What is CityMd core values purpose? -
correct answer ✅Values are how we think, how we behave, & how
we accomplish our mission and vision. Support each other and
patients.
What is Service Recovery? -
correct answer ✅Is the resolution provided to a dissatisfied
patient with the goal of converting them into a happy patient. Is the
action a service provider takes in response to a service failure.
Why is service recovery important? -
correct answer ✅Because our patients feels Valued and hold a
greater emotional connection to us.
What is Non-verbal communication? -
correct answer ✅When you've talked long enough
When someone else wants to speak
Emotional state of the person
Reaction to your remarks
What is Active Listening? -
correct answer ✅Listening for meaning
