PUBLIX DELI ROI STUDY GUIDE 2025 QUESTIONS AND ANSWERS
What gives Publix Smoked Turkey its yellow color? - (ANSWER)Natural Hickory wood and the slow
roasting of fresh meat.
What is the serving size of egg salad for a sub sandwich? - (ANSWER)3oz on a half and 6oz on a full sub.
What would you do before you begin cleaning the Deli Traditional Case? - (ANSWER)Gather all needed
cleaning supplies prior to cleaning.
What is the #1 reason why customers would not shop at Publix? - (ANSWER)Sanitation issues
What is the #1 reason why a customer would think a store is unsanitary? - (ANSWER)Poor visual
appearance
What would 1/8 be on a digital scale? - (ANSWER).125
Review the opening procedures for the department: - (ANSWER)1. Turn on the lights and equipment 2.
Check special orders and make plans to fulfill them. 3. Set up service area *sinks* *slicers* *display
cases* 4. Open all workstations. 5. Check signs, labels, and pricing. 6. Clean front and back of case
windows and all counters. 7. Stock supplies, workstation, and hand-washing sinks. 8. Complete Proactive
Walk
What are the steps to proper hand washing? - (ANSWER)Wet hands, apply soap, briskly rub hands for
twenty seconds, scrub finger tips and between fingers, rinse forearms and hands, dry forearms and
hands with paper towel, turn off water with paper towel, discard towel.
What is the shelf life for vegetables? - (ANSWER)Under the sub station: day of production plus one day...
Hot case: 3 hours
What portion of the special order form does the customer receive? - (ANSWER)Canary Yellow
, PUBLIX DELI ROI STUDY GUIDE 2025 QUESTIONS AND ANSWERS
What is the process when completing a special order form? - (ANSWER)1. Pick up blank special order. 2.
Write store information and date. 3. Take customer information: name and address, phone number,
pick-up date and time, type of function, whether paid or COD, who the order was taken by. 4. Make
suggestions before completing order. 5. Take product information.
Proper mechanics when lifting and lowering objects: - (ANSWER)1. Get firm footing and keep your feet
wider than shoulder width. 2. Let your legs do the work by pushing up or down slowly or smoothly. 3.
Maintain your spines natural curve. 4. Grip the item firmly and hold it close to your body, staying within
the safe work zone.
What two meats does Meat Bologna contain? - (ANSWER)Pork and Ground Beef
What is the process of having a successful selling event? - (ANSWER)1. Be friendly 2. Be considerate of
the customer's time. 3. Ask open-ended questions. 4. Listen attentively 5. Make suggestions 6. Be
product minded 7. Be courteous 8. Be proud of your appearance 9. Maintain product quality 10. Offer
more than expected
What is the importance of a selling event? - (ANSWER)Designed to generate long-term sales increases
through shared knowledge and providing samples to customers.
What is the proper chemical used to clean the cooler floors? - (ANSWER)Grease cutter positive, Ultra
Deli Dish, Q-San Sanitizer
What is the proper storage distance from ceiling/floor in the cooler? - (ANSWER)6" off the floor and 18"
from the ceiling (sprinkler heads)
What two chemicals should not be mixed together? - (ANSWER)Ammonia and bleach
In which order should the three compartment sinks be set up? - (ANSWER)Wash, Rinse and Sanitize
What is the proper strength of the sanitizer solution? - (ANSWER)Three compartment sink: 150 to 400
PPM... Veggie wash: 20 PPM
What gives Publix Smoked Turkey its yellow color? - (ANSWER)Natural Hickory wood and the slow
roasting of fresh meat.
What is the serving size of egg salad for a sub sandwich? - (ANSWER)3oz on a half and 6oz on a full sub.
What would you do before you begin cleaning the Deli Traditional Case? - (ANSWER)Gather all needed
cleaning supplies prior to cleaning.
What is the #1 reason why customers would not shop at Publix? - (ANSWER)Sanitation issues
What is the #1 reason why a customer would think a store is unsanitary? - (ANSWER)Poor visual
appearance
What would 1/8 be on a digital scale? - (ANSWER).125
Review the opening procedures for the department: - (ANSWER)1. Turn on the lights and equipment 2.
Check special orders and make plans to fulfill them. 3. Set up service area *sinks* *slicers* *display
cases* 4. Open all workstations. 5. Check signs, labels, and pricing. 6. Clean front and back of case
windows and all counters. 7. Stock supplies, workstation, and hand-washing sinks. 8. Complete Proactive
Walk
What are the steps to proper hand washing? - (ANSWER)Wet hands, apply soap, briskly rub hands for
twenty seconds, scrub finger tips and between fingers, rinse forearms and hands, dry forearms and
hands with paper towel, turn off water with paper towel, discard towel.
What is the shelf life for vegetables? - (ANSWER)Under the sub station: day of production plus one day...
Hot case: 3 hours
What portion of the special order form does the customer receive? - (ANSWER)Canary Yellow
, PUBLIX DELI ROI STUDY GUIDE 2025 QUESTIONS AND ANSWERS
What is the process when completing a special order form? - (ANSWER)1. Pick up blank special order. 2.
Write store information and date. 3. Take customer information: name and address, phone number,
pick-up date and time, type of function, whether paid or COD, who the order was taken by. 4. Make
suggestions before completing order. 5. Take product information.
Proper mechanics when lifting and lowering objects: - (ANSWER)1. Get firm footing and keep your feet
wider than shoulder width. 2. Let your legs do the work by pushing up or down slowly or smoothly. 3.
Maintain your spines natural curve. 4. Grip the item firmly and hold it close to your body, staying within
the safe work zone.
What two meats does Meat Bologna contain? - (ANSWER)Pork and Ground Beef
What is the process of having a successful selling event? - (ANSWER)1. Be friendly 2. Be considerate of
the customer's time. 3. Ask open-ended questions. 4. Listen attentively 5. Make suggestions 6. Be
product minded 7. Be courteous 8. Be proud of your appearance 9. Maintain product quality 10. Offer
more than expected
What is the importance of a selling event? - (ANSWER)Designed to generate long-term sales increases
through shared knowledge and providing samples to customers.
What is the proper chemical used to clean the cooler floors? - (ANSWER)Grease cutter positive, Ultra
Deli Dish, Q-San Sanitizer
What is the proper storage distance from ceiling/floor in the cooler? - (ANSWER)6" off the floor and 18"
from the ceiling (sprinkler heads)
What two chemicals should not be mixed together? - (ANSWER)Ammonia and bleach
In which order should the three compartment sinks be set up? - (ANSWER)Wash, Rinse and Sanitize
What is the proper strength of the sanitizer solution? - (ANSWER)Three compartment sink: 150 to 400
PPM... Veggie wash: 20 PPM
