BCS Business Analysis Practice - Exam Questions and Answers
|Fall 2025/2026 Update | 100% Correct
Page 1 of 247
,Question 1
Q1
The management of a chain of hotels has decided that one of its Critical Success Factors (CSF) is to provide excellent
customer service. The following measures have been suggested:
1) The number of customers who make use of their m-room mini bar
2) The percentage of customers who use the leisure facilities
3) The number of customers who complain.
4) The percentage of customers who join the hotel loyalty scheme
5) The percentage of customers who return
Which of these are appropriate Key Performance indicators (KPIs) for the CSF 'provide excellent customer service'?
A. 1, 2 and 5
B. 2, 3 and 4
C. 3, 4 and 5
D. 1, 3 and 5
Correct Answer
D
Page 2 of 247
,Question 2
Q2
An overseas bank is currently undertaking a feasibility study looking into the possible launch of a new bank in the UK.
Preliminary findings suggest that the market is saturated, customers have a lot of choice and UK legislation makes it easy
for them to from one bank to another.
In which area of Porter's Five Forces model would these preliminary findings be documented?
A. Threat of new entrants
B. Bargaining power of customers
C. Bargaining power of suppliers
D. Threat of substitute products or services
Correct Answer
B
Page 3 of 247
, Question 3
Q3
Paula is a business analyst working for a small bespoke furniture manufacturing company. The newly appointed Chief
Executive, Beverly, has asked Paula to lead an initiative to refresh and restate (where necessary) the organization's plan for
the next financial year. Paula recently led a planning workshop with senior managers and has made the following notes
about issues raised in the workshop:
The company....
1) Aims to supply 10% of the local bespoke furniture market by the end of the financial year.
2) Will Invest In local radio advertising and appoint a creative team to develop an appropriate advertisement
3) Will await the final draft of the annual accounts before considering investing in a new range of high-tech chairs.
4) Will adopt new 3D printing technologies to gain an advantage when quoting for bespoke furniture designs
5) Recognises that bespoke furniture will always be more expensive than mass-produce
Correct Answer
B
Page 4 of 247
|Fall 2025/2026 Update | 100% Correct
Page 1 of 247
,Question 1
Q1
The management of a chain of hotels has decided that one of its Critical Success Factors (CSF) is to provide excellent
customer service. The following measures have been suggested:
1) The number of customers who make use of their m-room mini bar
2) The percentage of customers who use the leisure facilities
3) The number of customers who complain.
4) The percentage of customers who join the hotel loyalty scheme
5) The percentage of customers who return
Which of these are appropriate Key Performance indicators (KPIs) for the CSF 'provide excellent customer service'?
A. 1, 2 and 5
B. 2, 3 and 4
C. 3, 4 and 5
D. 1, 3 and 5
Correct Answer
D
Page 2 of 247
,Question 2
Q2
An overseas bank is currently undertaking a feasibility study looking into the possible launch of a new bank in the UK.
Preliminary findings suggest that the market is saturated, customers have a lot of choice and UK legislation makes it easy
for them to from one bank to another.
In which area of Porter's Five Forces model would these preliminary findings be documented?
A. Threat of new entrants
B. Bargaining power of customers
C. Bargaining power of suppliers
D. Threat of substitute products or services
Correct Answer
B
Page 3 of 247
, Question 3
Q3
Paula is a business analyst working for a small bespoke furniture manufacturing company. The newly appointed Chief
Executive, Beverly, has asked Paula to lead an initiative to refresh and restate (where necessary) the organization's plan for
the next financial year. Paula recently led a planning workshop with senior managers and has made the following notes
about issues raised in the workshop:
The company....
1) Aims to supply 10% of the local bespoke furniture market by the end of the financial year.
2) Will Invest In local radio advertising and appoint a creative team to develop an appropriate advertisement
3) Will await the final draft of the annual accounts before considering investing in a new range of high-tech chairs.
4) Will adopt new 3D printing technologies to gain an advantage when quoting for bespoke furniture designs
5) Recognises that bespoke furniture will always be more expensive than mass-produce
Correct Answer
B
Page 4 of 247
