Genesys Certified Cloud Partner (CCP) UPDATED
EXAM QUESTIONS WITH CORRECT ANSWERS.
_________________ is a process in which a client application can securely authorize a user.
a. OAuth
b. Scopes
c. Implicit Grant
d. Permissions - CORRECT ANSWER✅✅a. OAuth
_________________ is a temporal token that identifies a user when making authenticated API requests.
a. Authorization Code
b. Access Token
c. Client Secret
d. Client ID - CORRECT ANSWER✅✅b. Access Token
__________________ APIs are used to create a new ACD web chat and interface on behalf of the guest
(customer) participant.
a. Customer chats
b. Guest chat
c. Friend chats
d. Web chat - CORRECT ANSWER✅✅b. Guest chat
__________________ is one of the applications used for testing API calls.
a. Postman
b. Developer tool
c. Genesys Cloud Forum
d. Genesys Cloud Status - CORRECT ANSWER✅✅a. Postman
,_______________________ allow users with that role to do various tasks, such as create groups, set up
integrations, and supervise contact center activity.
a. Client IDs
b. Permissions
c. Authorization Codes
d. Roles - CORRECT ANSWER✅✅b. Permissions
_______________________ are a way to limit an application's access to an individual user or Genesys
Cloud organization's data.
a. Clients
b. Secret Codes
c. OAuth Scopes
d. APIs - CORRECT ANSWER✅✅c. OAuth Scopes
03/03
True or False: Once an audio file is transcoded for a specific file format, Genesys Cloud will not
transcode the file again when you initiate the same kind of request.
a. False
b True - CORRECT ANSWER✅✅b True
A campaign can have multiple DNC lists.
a. True
b. False - CORRECT ANSWER✅✅a. True
A Genesys Cloud _______________ is defined as an interaction between multiple participants over at
least one media channel.
a. conversation
b. routing
c. authorization
d. interaction - CORRECT ANSWER✅✅a. conversation
, A Genesys Cloud CX division can exist in multiple organizations?
a. True
b. False - CORRECT ANSWER✅✅b. False
A number indicator on the alerts icon indicates how many unread alerts are in your inbox. Alerts that
have been read are not included in the count unless they are still active.
a. True
b. False - CORRECT ANSWER✅✅b. False
Alerts that have been read are not included in the count even if they are still active.
A workforce management strategy does not include which of the following?
a. Scheduling
b. Forecasting
c. Recording
d. Skill management
e. Time keeping
f. Attendance - CORRECT ANSWER✅✅c. Recording
Alerts notify supervisors when which of the following occurs?
a. The status of an agent changes.
b. Statistics are outside of a specified threshold.
c. Metrics for agents change. - CORRECT ANSWER✅✅b. Statistics are outside of a specified threshold.
All of the Genesys Cloud CX configuration objects belong to which one of the following divisions by
default?
a. Default
b. Home
c. Universal
EXAM QUESTIONS WITH CORRECT ANSWERS.
_________________ is a process in which a client application can securely authorize a user.
a. OAuth
b. Scopes
c. Implicit Grant
d. Permissions - CORRECT ANSWER✅✅a. OAuth
_________________ is a temporal token that identifies a user when making authenticated API requests.
a. Authorization Code
b. Access Token
c. Client Secret
d. Client ID - CORRECT ANSWER✅✅b. Access Token
__________________ APIs are used to create a new ACD web chat and interface on behalf of the guest
(customer) participant.
a. Customer chats
b. Guest chat
c. Friend chats
d. Web chat - CORRECT ANSWER✅✅b. Guest chat
__________________ is one of the applications used for testing API calls.
a. Postman
b. Developer tool
c. Genesys Cloud Forum
d. Genesys Cloud Status - CORRECT ANSWER✅✅a. Postman
,_______________________ allow users with that role to do various tasks, such as create groups, set up
integrations, and supervise contact center activity.
a. Client IDs
b. Permissions
c. Authorization Codes
d. Roles - CORRECT ANSWER✅✅b. Permissions
_______________________ are a way to limit an application's access to an individual user or Genesys
Cloud organization's data.
a. Clients
b. Secret Codes
c. OAuth Scopes
d. APIs - CORRECT ANSWER✅✅c. OAuth Scopes
03/03
True or False: Once an audio file is transcoded for a specific file format, Genesys Cloud will not
transcode the file again when you initiate the same kind of request.
a. False
b True - CORRECT ANSWER✅✅b True
A campaign can have multiple DNC lists.
a. True
b. False - CORRECT ANSWER✅✅a. True
A Genesys Cloud _______________ is defined as an interaction between multiple participants over at
least one media channel.
a. conversation
b. routing
c. authorization
d. interaction - CORRECT ANSWER✅✅a. conversation
, A Genesys Cloud CX division can exist in multiple organizations?
a. True
b. False - CORRECT ANSWER✅✅b. False
A number indicator on the alerts icon indicates how many unread alerts are in your inbox. Alerts that
have been read are not included in the count unless they are still active.
a. True
b. False - CORRECT ANSWER✅✅b. False
Alerts that have been read are not included in the count even if they are still active.
A workforce management strategy does not include which of the following?
a. Scheduling
b. Forecasting
c. Recording
d. Skill management
e. Time keeping
f. Attendance - CORRECT ANSWER✅✅c. Recording
Alerts notify supervisors when which of the following occurs?
a. The status of an agent changes.
b. Statistics are outside of a specified threshold.
c. Metrics for agents change. - CORRECT ANSWER✅✅b. Statistics are outside of a specified threshold.
All of the Genesys Cloud CX configuration objects belong to which one of the following divisions by
default?
a. Default
b. Home
c. Universal
