Kendall
Test Bank
,Systems Analysis and Design, 10e (Kendall/Kendall)
Chapter 2 Understanding and Modeling Organizational Systems
2.1 Multiple Choice
1) Which of these is most closely associated with system control?
A) boundary
B) environment
C) feedback
D) interface
Answer: C
Diff: 1 Page Ref: 20
AACSB: Information technology
Learning Objective: 2a-Understand that organizations are systems and analysts need to take a
systems perspective.
2) The elements that make up an organizational system are called:
A) entities.
B) events.
C) factors.
D) relationships.
Answer: A
Diff: 1 Page Ref: 25
AACSB: Information technology
Learning Objective: 2b-Depicting systems graphically.
3) Which of the following symbols is not used on the context-level data flow diagram?
A) rectangle with rounded corners
B) triangle
C) arrow
D) shaded corner square
Answer: B
Diff: 1 Page Ref: 24
AACSB: Information technology
Learning Objective: 2b-Depicting systems graphically.
4) The context-level data flow diagram depicts:
A) the boundaries of a system.
B) detailed processes that transform the incoming data to information.
C) the system entities and how they are related.
D) computer programs and their files.
Answer: A
Diff: 2 Page Ref: 25
AACSB: Information technology
Learning Objective: 2b-Depicting systems graphically.
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,5) An external entity may be:
A) a person.
B) another department.
C) another computer system.
D) All of the above.
Answer: D
Diff: 2 Page Ref: 24
AACSB: Information technology
Learning Objective: 2b-Depicting systems graphically.
6) Which of these is used to depict a relationship in an entity relationship diagram?
A) triangle
B) square
C) crow's foot line
D) rectangle
Answer: C
Diff: 2 Page Ref: 26
AACSB: Information technology
Learning Objective: 2b-Depicting systems graphically.
7) An organization with many employees with each employee having a unique phone extension
is said to be a ________ relationship.
A) 1:1
B) 1:Many
C) Many:1
D) Many:None
Answer: A
Diff: 2 Page Ref: 26
AACSB: Information technology
Learning Objective: 2b-Depicting systems graphically.
8) A crow's foot notation indicates:
A) none of the other entity.
B) one of the other entity.
C) an attributive entity.
D) many of the other entity.
Answer: D
Diff: 1 Page Ref: 26
AACSB: Information technology
Learning Objective: 2b-Depicting systems graphically.
2
, 9) An entity that describes attributes such as repeating groups is called:
A) a fundamental entity.
B) an associative entity.
C) an attributive entity.
D) an external entity.
Answer: C
Diff: 1 Page Ref: 28
AACSB: Information technology
Learning Objective: 2b-Depicting systems graphically.
10) An entity that joins two other entities is called:
A) a fundamental entity.
B) an associative entity.
C) an attributive entity.
D) a linking entity.
Answer: B
Diff: 1 Page Ref: 28
AACSB: Information technology
Learning Objective: 2b-Depicting systems graphically.
11) A many-to-many relationship is replaced with ________ to form two one-to-many
relationships.
A) a fundamental entity
B) an associative entity
C) an attributive entity
D) a bipolar entity
Answer: B
Diff: 3 Page Ref: 28
AACSB: Information technology
Learning Objective: 2b-Depicting systems graphically.
12) Which level of management makes decisions using predetermined rules that have predictable
outcomes?
A) operations
B) middle
C) strategic
D) None are interested in detailed information.
Answer: A
Diff: 2 Page Ref: 40
AACSB: Information technology
Learning Objective: 2c-Recognize that different levels of management require different systems.
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