Page 1 of 60
UHC Certification Exam ALL 200
QUESTIONS AND CORRECT ANSWERS
LATEST UPDATE THIS YEAR
QUESTION: Which of the following is not considered unsolicited contact with a Medicare
eligible consumer according to CMS regulations and UnitedHealthcare's rules, policies, and
procedures?
Emailing a marketing brochure to a consumer whose email address was obtained on a
purchased lead list.
Approaching a consumer in a common area of a senior living complex.
Placing a marketing brochure on the door handle of the consumer's residence.
Mailing a marketing brochure to the consumer via postal mail. - ANSWER-Mailing a marketing
brochure to the consumer via postal mail
QUESTION: What information should be obtained from the consumer when conducting a
thorough needs assessment? (Select 2)
The providers they see and medications they take to determine network and formulary status.
1
, Page 2 of 60
Their current health care coverage, including what they like about it and what they don't.
Their favorite foods and hygiene products to determine if they are covered by a grocery
allowance - ANSWER-The providers they see and medications they take to determine network
and formulary status.
Their current health care coverage, including what they like about it and what they don't.
QUESTION: When completing an enrollment application in LEAN, why is an agent prohibited
from entering his or her own email address in a field available for the consumer's email
address?
The enrollment application may be denied.
The consumer/member would not receive plan related correspondence intended for him/her.
The agent may experience commission payment processing issues. - ANSWER-The
consumer/member would not receive plan related correspondence intended for him/her
QUESTION: What is the purpose of the Statement of Understanding?
It ensures that when consumers sign the Medicare Advantage and/or Part D Enrollment
Application, they are acknowledging their understanding of monthly premiums and deductibles.
2
, Page 3 of 60
It ensures that when consumers sign the Medicare Advantage and/or Part D Enrollment
Application, they are acknowledging their understanding of standard enrollment and
disenrollment procedures.
It ensures that when consumers complete the Medicare Advantage and/or Part D Enrollment
Application, they are acknowledging their understanding that they are actually enrolling, in
which plan they are enrolling, and standard disclosures. - ANSWER-It ensures that when
consumers complete the Medicare Advantage and/or Part D Enrollment Application, they are
acknowledging their understanding that they are actually enrolling, in which plan they are
enrolling, and standard disclosures
QUESTION: Which of the following must an agent obtain from the consumer no less than 48
hours (unless an exception applies) before an in-person, online, or telephonic marketing
appointment?
Scope of Appointment
Statement of Understanding
Permission to Call - ANSWER-Scope of Appointment
QUESTION: Which statement is accurate when a consumer has a Power of Attorney (POA)?
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, Page 4 of 60
The POA may attend a personal/individual marketing appointment with the consumer but has
no authority to sign the Enrollment Application.
If the POA signs the Enrollment Application, they must be able to provide documentation upon
request by the Plan that indicates authority under state law to enroll the consumer.
The POA may sign the Enrollment Application and must submit documentation that indicates
his authority under state law to enroll his mother with the application. - ANSWER-If the POA
signs the Enrollment Application, they must be able to provide documentation upon request by
the Plan that indicates authority under state law to enroll the consumer
Q; Cynthia is turning 65 on July 5. Her Medicare Part A and Part B will be effective on July 1.
Using her Initial Election Period (IEP), when can she submit an application for a Medicare
Advantage or Prescription Drug plan?
March 1 through July 31
April 1 through October 31
July 1 through December 30
June 1 through July 31 - ANSWER-Not July 1 - Dec 30 - WRONG
April 1 through October 31 - CORRECT
4
UHC Certification Exam ALL 200
QUESTIONS AND CORRECT ANSWERS
LATEST UPDATE THIS YEAR
QUESTION: Which of the following is not considered unsolicited contact with a Medicare
eligible consumer according to CMS regulations and UnitedHealthcare's rules, policies, and
procedures?
Emailing a marketing brochure to a consumer whose email address was obtained on a
purchased lead list.
Approaching a consumer in a common area of a senior living complex.
Placing a marketing brochure on the door handle of the consumer's residence.
Mailing a marketing brochure to the consumer via postal mail. - ANSWER-Mailing a marketing
brochure to the consumer via postal mail
QUESTION: What information should be obtained from the consumer when conducting a
thorough needs assessment? (Select 2)
The providers they see and medications they take to determine network and formulary status.
1
, Page 2 of 60
Their current health care coverage, including what they like about it and what they don't.
Their favorite foods and hygiene products to determine if they are covered by a grocery
allowance - ANSWER-The providers they see and medications they take to determine network
and formulary status.
Their current health care coverage, including what they like about it and what they don't.
QUESTION: When completing an enrollment application in LEAN, why is an agent prohibited
from entering his or her own email address in a field available for the consumer's email
address?
The enrollment application may be denied.
The consumer/member would not receive plan related correspondence intended for him/her.
The agent may experience commission payment processing issues. - ANSWER-The
consumer/member would not receive plan related correspondence intended for him/her
QUESTION: What is the purpose of the Statement of Understanding?
It ensures that when consumers sign the Medicare Advantage and/or Part D Enrollment
Application, they are acknowledging their understanding of monthly premiums and deductibles.
2
, Page 3 of 60
It ensures that when consumers sign the Medicare Advantage and/or Part D Enrollment
Application, they are acknowledging their understanding of standard enrollment and
disenrollment procedures.
It ensures that when consumers complete the Medicare Advantage and/or Part D Enrollment
Application, they are acknowledging their understanding that they are actually enrolling, in
which plan they are enrolling, and standard disclosures. - ANSWER-It ensures that when
consumers complete the Medicare Advantage and/or Part D Enrollment Application, they are
acknowledging their understanding that they are actually enrolling, in which plan they are
enrolling, and standard disclosures
QUESTION: Which of the following must an agent obtain from the consumer no less than 48
hours (unless an exception applies) before an in-person, online, or telephonic marketing
appointment?
Scope of Appointment
Statement of Understanding
Permission to Call - ANSWER-Scope of Appointment
QUESTION: Which statement is accurate when a consumer has a Power of Attorney (POA)?
3
, Page 4 of 60
The POA may attend a personal/individual marketing appointment with the consumer but has
no authority to sign the Enrollment Application.
If the POA signs the Enrollment Application, they must be able to provide documentation upon
request by the Plan that indicates authority under state law to enroll the consumer.
The POA may sign the Enrollment Application and must submit documentation that indicates
his authority under state law to enroll his mother with the application. - ANSWER-If the POA
signs the Enrollment Application, they must be able to provide documentation upon request by
the Plan that indicates authority under state law to enroll the consumer
Q; Cynthia is turning 65 on July 5. Her Medicare Part A and Part B will be effective on July 1.
Using her Initial Election Period (IEP), when can she submit an application for a Medicare
Advantage or Prescription Drug plan?
March 1 through July 31
April 1 through October 31
July 1 through December 30
June 1 through July 31 - ANSWER-Not July 1 - Dec 30 - WRONG
April 1 through October 31 - CORRECT
4
