1|Page
IAHSS BASIC TRAINING FOR HEALTHCARE
SECURITY OFFICERS 2026 NEWEST EXAM
WITH QUESTIONS AND 100% DETAILED ANSWERS
Which of the following is NOT a function security provides
for the business office/financial services area?
A. Patrol
B. Customer relations
C. Refunding payment
D. Investigations - ANSWER-C. REFUNDING PAYMENT
is NOT a function security provides for the business
office/financial services area.
Which of the following describes the main objective of
good customer service?
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A. To make the customer walk away with a positive feeling
B. To help the customer see that someone tried, even
though the customer's wants were not met
C. To make the customer think that no one cares about the
concern raised by the customer
D. To help the customer walk away with a neutral feeling -
ANSWER-A. The main objective of good customer service
is TO MAKE THE CUSTOMER WALK AWAY WITH A
POSITIVE FEELING [about the encounter].
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Which of the following is the definition of a customer?
A. External paying customer
B. Internal customer
C. Non-paying external customer
D. Anyone with whom you interact - ANSWER-D. A
customer is defined as ANYONE WITH WHOM YOU
INTERACT.
Which of the following is NOT a common technique to use
when providing good customer service?
A. Acknowledge the customer's needs
B. Use inappropriate body language
C. Provide alternatives
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D. Say thank you - ANSWER-B. USING INAPPROPRIATE
BODY LANGUAGE is NOT a common technique to use
when providing good customer service.
Which of the following is NOT a true statement?
A. Team building encourages employee involvement in
planning, problem solving, and decision making within the
organization.
B. Team building promotes a better understanding of
decisions.
IAHSS BASIC TRAINING FOR HEALTHCARE
SECURITY OFFICERS 2026 NEWEST EXAM
WITH QUESTIONS AND 100% DETAILED ANSWERS
Which of the following is NOT a function security provides
for the business office/financial services area?
A. Patrol
B. Customer relations
C. Refunding payment
D. Investigations - ANSWER-C. REFUNDING PAYMENT
is NOT a function security provides for the business
office/financial services area.
Which of the following describes the main objective of
good customer service?
,2|Page
A. To make the customer walk away with a positive feeling
B. To help the customer see that someone tried, even
though the customer's wants were not met
C. To make the customer think that no one cares about the
concern raised by the customer
D. To help the customer walk away with a neutral feeling -
ANSWER-A. The main objective of good customer service
is TO MAKE THE CUSTOMER WALK AWAY WITH A
POSITIVE FEELING [about the encounter].
,3|Page
Which of the following is the definition of a customer?
A. External paying customer
B. Internal customer
C. Non-paying external customer
D. Anyone with whom you interact - ANSWER-D. A
customer is defined as ANYONE WITH WHOM YOU
INTERACT.
Which of the following is NOT a common technique to use
when providing good customer service?
A. Acknowledge the customer's needs
B. Use inappropriate body language
C. Provide alternatives
, 4|Page
D. Say thank you - ANSWER-B. USING INAPPROPRIATE
BODY LANGUAGE is NOT a common technique to use
when providing good customer service.
Which of the following is NOT a true statement?
A. Team building encourages employee involvement in
planning, problem solving, and decision making within the
organization.
B. Team building promotes a better understanding of
decisions.
