QDM EXPERT EXAM FLASHCARDS | 132 QUESTIONS
AND ANSWERS | 2025/2026 UPDATE | WITH ACTUAL
SOLUTION
Which of these options applies to QDM? 1 Only my FedEx Opco uses it 2 Only
my department uses it 3 Nobody uses it 4 QDM applies to all functions and
activities Answer - QDM applies to all functions and activities
The 1-10-100 Rule says that every dollar spent doing things right the first time
avoids Answer - $100 for the failure
The QDM Principle Measure, Measure, Measure involves measuring... Answer
- failures, variation, and success
Which principle addresses waste reduction and/or elimination Answer -
Optimize Business Performance
Which type of activity is the customer willing to pay for Answer - value-added
activity
Which action does not embody the Be Scientific Principle Answer - Following
your gut instinct
, Which tool is used in a quality improvement project and states the business
objectives Answer - QAT Charter
Which tool will help determine the scope of my project Answer - SIPOC
What tool will help me gain insight into customer expectations Answer - Voice
of Customer (VOC)
What tool helps link projects to strategic objectives regarding customer
relationships Answer - Customer Corridor
You should always pilot your solution to ensure it performs as expected Answer
- False
A diagram used to brainstorm causes of a failure and sort the causes into
categories Answer - Fishbone
Way of brainstorming that helps to dig beyond initial observations of a
problem's cause Answer - 5 Whys
Which step is not a part of the Launch phase of ABLE 1 Prepare an
implementation plan 2 Define a control plan 3 Build understanding 4 Launch a
full-scale implementation Answer - Build understandin
Which is not a component of a control plan
1 Flow Chart 2 Evaluation Metrics 3 Performance Goals 4 Contingency/Action
Plans Answer - Flow Chart
How much a measure deviates from the norm over time Answer - Variation
AND ANSWERS | 2025/2026 UPDATE | WITH ACTUAL
SOLUTION
Which of these options applies to QDM? 1 Only my FedEx Opco uses it 2 Only
my department uses it 3 Nobody uses it 4 QDM applies to all functions and
activities Answer - QDM applies to all functions and activities
The 1-10-100 Rule says that every dollar spent doing things right the first time
avoids Answer - $100 for the failure
The QDM Principle Measure, Measure, Measure involves measuring... Answer
- failures, variation, and success
Which principle addresses waste reduction and/or elimination Answer -
Optimize Business Performance
Which type of activity is the customer willing to pay for Answer - value-added
activity
Which action does not embody the Be Scientific Principle Answer - Following
your gut instinct
, Which tool is used in a quality improvement project and states the business
objectives Answer - QAT Charter
Which tool will help determine the scope of my project Answer - SIPOC
What tool will help me gain insight into customer expectations Answer - Voice
of Customer (VOC)
What tool helps link projects to strategic objectives regarding customer
relationships Answer - Customer Corridor
You should always pilot your solution to ensure it performs as expected Answer
- False
A diagram used to brainstorm causes of a failure and sort the causes into
categories Answer - Fishbone
Way of brainstorming that helps to dig beyond initial observations of a
problem's cause Answer - 5 Whys
Which step is not a part of the Launch phase of ABLE 1 Prepare an
implementation plan 2 Define a control plan 3 Build understanding 4 Launch a
full-scale implementation Answer - Build understandin
Which is not a component of a control plan
1 Flow Chart 2 Evaluation Metrics 3 Performance Goals 4 Contingency/Action
Plans Answer - Flow Chart
How much a measure deviates from the norm over time Answer - Variation
