Operations Management Exam 1 OSU With Questions And Correctly Well Defined Answers.

Role of operations in an organization - correct answers-1 of 3 main functions of business. -ops transform material and service inputs into a product and service output -operational excellence drives value Process view - correct answers-can be a competitive advantage -inputs and outputs - external customers - correct answersa customer who is either an end user or an intermediary (eg. manufacturer, financial institute, retailer) buying the firms finished services or products Internal customers - correct answers one or more employees or processes that rely on inputs from other employees or processes to perform their work External suppliers - correct answers businesses or individuals who provide the resources services, products, and materials for the firms short term and long term needs Internal suppliers - correct answers the employees or processes that supply important information or materials to a firms processes nested process - correct answersconcept of process within a process -subprocesses -improve activities may need special skills in different departments (breakdown) Service vs manufacturing processes - correct answers1. nature of their output 2. degree of customer contact manufacturing have longer response times, more capital incentive, quality can be measured more easily process must change materials by cal properties 4. surface finish 5. joining parts and materials otherwise; it is a service Services tend to produce intangible perishable outputs High customer contact Core vs support processes - correct answerssupply chain main types: core: activities that deliver value to external customers. (customer relationship, order fulfillment, product development, supplier relationship) support: provides vital resources and inputs to the core processes and is essential to the management of the business. (HR, financing, marketing) Supply chain process - correct answersbusiness processes that have external customers or suppliers. outsourcing, warehousing, sourcing, customer service, logistics, cross docking. -add value Operations strategy - correct answersmeans by which operations implements the firms corporate strategy and helps to build a customer driven firm -develops the capabilities the firm needs to be competitive corporate strategy - correct answersoverall direction that serves as the framework for carrying out all the organizations functions. onmental scanning, adjusting 2. identify core competencies 3. core processes 4. global strategies core competencies - correct answersunique resources and strengths that an organizations management considers when formulating strategy. orce ites t and financial know-how 4. systems and technology implementing corporate strategy - correct answersfirm must evaluate its core competencies and choose to focus on those processes that provide it the greatest competitive strength. order winner - correct answerscriterion customers use to differentiate the services or products of one firm from another order qualifier - correct answersminimal level required from a set of criteria for a firm to do business in a particular market segment competitive priorities - correct answersops strategy translates service or product plans and competitive priorities for each market segment into decisions effecting the supply chains competitive capabilities - correct answersidentifying and closing gaps in prorates and capabilities. productivity improvement - correct answersvalue of outputs (services and products) divided by value of inputs (wages, equipment) labor productivity multifactor productivity -try to increase value of output relative to input costs Global competition - correct answersgives firms a local presence -allows forms to balance cash flows from other regions of the world when economic conditions are less robust in home country. downsides: -employee skill -political risk -environmental ethical, workforce diversity and environmental issues - correct answersmanaging and decisions in the supply chain that effect these. considered when designing operating processes, integrity, respect, satisfaction should coincide with productivity, quality, cost and profit performance measures process innovation - correct answersexamine processes to see what value they add and understand how core processes are linked to competitive processes. -gain competitive edge competitive priorities and capabilities 9 items - correct answers1. low cost operations 2. top quality 3. consistent quality 4. delivery speed 5. on time delivery 6. developmental speed 7. customization 8. variety e flexibility You are interested in buying a laptop computer. Your list of considerations include the computer's speed in processing data, its weight, screen size, and price. You consider a number of different models, and narrow your list based on speed and monitor screen size, then finally select a model to buy based on its weight and price. In this decision, weight and price are examples of: - correct answersorder winners Regardless of how departments and functions are individually managed, they are always linked together through - correct answersprocesses A popular haberdashery could take a customer's measurements in the afternoon and produce a dandy suit ready for customer pickup by next morning. Their competitive priority was - correct answersdelivery speed Admission to the prestigious school had become so competitive that a high GPA is no longer enough to separate one freshminus−faced high school student from another. Today's outstanding candidate must also demonstrate their involvement in a myriad of extracurricular activities in order to be admitted. It seems that good grades are now: - correct answersorder qualifiers A company's ability to support varying rates of production is best described as - correct answersvolume flexibility Decisions that tend to focus on the entire organization, cutting across departmental lines, and have long-term consequences are called - correct answersstrategic _______ are the fundamental activities that organizations use to do work and achieve their goals. - correct answersprocesses What do all processes have? - correct answersinputs and outputs Which of the following statements about productivity is correct? - correct answersMultifactor inputs must be expressed in a common unit of measure. A ________ process is a set of activities that delivers value to external customers. - correct answerscore networks of operations and processes - correct answerstier 2 supplierstier 1 suppliers manufacturers distributers retailers customers SIPOC - correct answerssupplier input processes outcome customer back office - correct answersprocess with low customer contact and little service customization -line flow -standardized and routine front office - correct answershigh customer contact where the service provider interacts directly with the internal or external customer Service process structuring - correct answers- Front office -hybrid -back office