Effectiveness - correct answer to achieve organizational goals
Efficiency - correct answer to achieve goals with minimal waste of resources - that is to make the best
possible use of money, time, materials and people
Top-Level Managers - correct answer Establish high performance standards, support cooperation and
trust and create corporate purpose and ambition
Middle-Level Managers - correct answer Linking Knowledge and Skills across the units, manage short-
term purpose vs. long-term ambition, and develop individuals and support their activities
Frontline Managers - correct answer Attracting and developing resources, creating and pursuing new
growth opportunities for business, managing continuous Improvement within the unit
Team Leaders - correct answer Structuring teams and defining their purpose, find resources and remove
obstacles for team, develop team members skills so they become self-managing
Planning - correct answer Specifying goals to be achieved and deciding in advance the appropriate
actions needed to achieve those goals
Organizing - correct answer Assembling and coordinating the human, Financial, physical, informational
and other resources needed to achieve goals
Leading - correct answer Stimulating people to be high performers, motivating and communicating
Controlling - correct answer Monitoring performance and making Necessary changes in a timely manner
Technical Skill - correct answer Ability to perform a specialized task that requires a process