CPI Nonviolent Crisis Intervention with
Complete Solutions
Anxiety (Change in Behavior) is responded to with... - ANSWER-Supportive (An
empathetic, non-judgmental approach) is the response to...
Aux Team Member Duty: Address - ANSWER-Determine what needs to happen to de-
escalate crises; Are there safety concerns?; Are control dynamics being used safely in
physical interventions?
Aux Team Member Duty: Check - ANSWER-Monitor physical and psychological status
of individual and staff
Aux Team Member Duty: Engage in - ANSWER-Verbal de-escalation with individual
(when directed); Support other team members
Aux Team Member Duty: Recognize - ANSWER-Identify additional assistance when
needed; Need to change intervention strategies
CPI program philosophy - ANSWER-Care, welfare, safety, and security
Crisis development model/Behavior levels - ANSWER-Anxiety, defensive, risk behavior,
tension reduction
Crisis Development/ Behavior Levels - ANSWER-1) Anxiety 2) Defensive 3) Risk
Behavior 4) Tension Reduction
Decision-Making Matrix X and Y axes - ANSWER-Horizontal is Likelihood and Vertical
is Severity
Declarative knowledge- Teaching what - ANSWER-Term ---> definition ---> examples
Defensive (Beginning to lose rationality) is responded to with... - ANSWER-Directive
(De-escalating and escalating behavior) is the response to...
Examples of limit setting - ANSWER-Interrupt and redirect, "When and then", "If and
then"
Five Elements of Empathic Listening - ANSWER-1) Nonjudgmental 2) Undivided
attention 3) Focus on feelings and facts 4) Allow silence for reflection 5) Restate and
paraphrase
Five Team Leader Duties - ANSWER-1) Planning 2) Decision Making 3)
Communication 4) Safety - when to call first responders 5) Postvention approaches
, Four Duties of Auxiliary Team Member - ANSWER-1) Check 2) Address 3) Recognize
4) Engage in
Four ways to maximize Productive Fear & Anxiety Responses - ANSWER-1) Learn to
keep myself safe 2) Learn to keep individual safe 3) Use team approach 4) Understand
what makes me afraid and drive decisions
Haptics - ANSWER-Communication through touch
Integrated Experience - ANSWER-How my behavior affects others' (staff, audience and
individual)
Interventions for Intimidation - ANSWER-Take all threats seriously; Seek assistance
Interventions for Questioning (Challenge) - ANSWER-Downplay the challenge. Stick to
topic. Set limits.
Interventions for Questioning (Info-Seeking) - ANSWER-Provide rational response
Interventions for Refusal - ANSWER-Set Limits and Provide Options
Interventions for Release - ANSWER-Allow venting (safely); Develop escape plan for
audience/individual; Remove audience or individual;
Interventions for Tension Reduction - ANSWER-Therapeutic Rapport
Kinesics - ANSWER-Body language (posturing, facial expressions, eye contact)
Likelihood - ANSWER-The chance that an event or behavior may occur
Paraverbal Communication - ANSWER-The vocal part of communication excluding
words (How you say it)
Phsyical Intervention Key Principles - ANSWER-1) Position 2) Posture 3) Proximity
Procedural knowledge; teaching how - ANSWER-Demonstrate/describe --->
participate/practice ---> explain/expand
Proxemics - ANSWER-Personal Space (1.5 - 3 feet distance) also applies to personal
items
Risk - ANSWER-Chance of bad consequence (Likelihood and Severity)
Risk Behavior (Behavior presents risk to self and others) is responded to with... -
ANSWER-Physical Intervention (Disengagement and/or holding skills to manage...)
Complete Solutions
Anxiety (Change in Behavior) is responded to with... - ANSWER-Supportive (An
empathetic, non-judgmental approach) is the response to...
Aux Team Member Duty: Address - ANSWER-Determine what needs to happen to de-
escalate crises; Are there safety concerns?; Are control dynamics being used safely in
physical interventions?
Aux Team Member Duty: Check - ANSWER-Monitor physical and psychological status
of individual and staff
Aux Team Member Duty: Engage in - ANSWER-Verbal de-escalation with individual
(when directed); Support other team members
Aux Team Member Duty: Recognize - ANSWER-Identify additional assistance when
needed; Need to change intervention strategies
CPI program philosophy - ANSWER-Care, welfare, safety, and security
Crisis development model/Behavior levels - ANSWER-Anxiety, defensive, risk behavior,
tension reduction
Crisis Development/ Behavior Levels - ANSWER-1) Anxiety 2) Defensive 3) Risk
Behavior 4) Tension Reduction
Decision-Making Matrix X and Y axes - ANSWER-Horizontal is Likelihood and Vertical
is Severity
Declarative knowledge- Teaching what - ANSWER-Term ---> definition ---> examples
Defensive (Beginning to lose rationality) is responded to with... - ANSWER-Directive
(De-escalating and escalating behavior) is the response to...
Examples of limit setting - ANSWER-Interrupt and redirect, "When and then", "If and
then"
Five Elements of Empathic Listening - ANSWER-1) Nonjudgmental 2) Undivided
attention 3) Focus on feelings and facts 4) Allow silence for reflection 5) Restate and
paraphrase
Five Team Leader Duties - ANSWER-1) Planning 2) Decision Making 3)
Communication 4) Safety - when to call first responders 5) Postvention approaches
, Four Duties of Auxiliary Team Member - ANSWER-1) Check 2) Address 3) Recognize
4) Engage in
Four ways to maximize Productive Fear & Anxiety Responses - ANSWER-1) Learn to
keep myself safe 2) Learn to keep individual safe 3) Use team approach 4) Understand
what makes me afraid and drive decisions
Haptics - ANSWER-Communication through touch
Integrated Experience - ANSWER-How my behavior affects others' (staff, audience and
individual)
Interventions for Intimidation - ANSWER-Take all threats seriously; Seek assistance
Interventions for Questioning (Challenge) - ANSWER-Downplay the challenge. Stick to
topic. Set limits.
Interventions for Questioning (Info-Seeking) - ANSWER-Provide rational response
Interventions for Refusal - ANSWER-Set Limits and Provide Options
Interventions for Release - ANSWER-Allow venting (safely); Develop escape plan for
audience/individual; Remove audience or individual;
Interventions for Tension Reduction - ANSWER-Therapeutic Rapport
Kinesics - ANSWER-Body language (posturing, facial expressions, eye contact)
Likelihood - ANSWER-The chance that an event or behavior may occur
Paraverbal Communication - ANSWER-The vocal part of communication excluding
words (How you say it)
Phsyical Intervention Key Principles - ANSWER-1) Position 2) Posture 3) Proximity
Procedural knowledge; teaching how - ANSWER-Demonstrate/describe --->
participate/practice ---> explain/expand
Proxemics - ANSWER-Personal Space (1.5 - 3 feet distance) also applies to personal
items
Risk - ANSWER-Chance of bad consequence (Likelihood and Severity)
Risk Behavior (Behavior presents risk to self and others) is responded to with... -
ANSWER-Physical Intervention (Disengagement and/or holding skills to manage...)
