USPS Sales & Services Associate Training – 2025/2026 Class Edition Exam Questions With 100% Correct Answers

USPS Sales & Services Associate Training – 2025/2026 Class Edition Exam Questions With 100% Correct Answers What is our mission? - answer-Provide trusted, affordable, universal service. eLearning module 1 What is the form for filing an insurance claim? - answer-Form 1000. eLearning module 16 Perception is________ - answer-Reality. 17-3 What are our goals? - answer-Grow revenue, increase market share and develop lifetime customers. 18-3 What are the two types of communication and give examples of each? - answer-Verbal (spoken words) and non-verbal (gestures, expressions, vocal variety). 19-5 What are some non-verbal cues? - answer-Body movement (shuffling feet and folding arms), posture, gestures, facial expressions, personal space. 19-6 Listeners receive the same ______ all the time. - answer-Message. 19-7What is S.O.L.E.R.? - answer-Actively attending by: Squarely facing the person, Open your posture, Lean towards the sender, Eye contact maintained, Relax while attending. 19-7 What is a successful sales transaction? - answer-One in which you and the customer make an informed, mutually beneficial decision. 20-3 When presenting the value of USPS products and services, you align that value with? - answer-The customer's needs. 20-3 What should be the objective of every SSA? - answer-Selling maximum value to customers by matching their needs. 20-4 What is the driving force behind a customer's willingness to interact with you, learn about Postal products, and make a purchase commitment? - answer-Needs. 20-5 What is need satisfaction selling? - answer-Recognition that customers buy products to satisfy their needs. 20-5