Test Bank for Operations and Supply Chain Management, 17th Edition by F. Robert Jacobs

TEST BANK b




Operations and Supply Chain Management, 16th Edition
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b by F. Robert Jacobs and Richard Chase
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Chapters 1 - 22 | Complete
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, TABLEOFCONTENTS b b




Chapter 1: Introduction
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Chapter 2: Strategy
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Chapter 3: Design of Products and Services
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b Chapter 4: Projects
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Chapter 5: Strategic Capacity Management
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b Chapter 6: Learning Curves
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Chapter 7: Manufacturing Processes Chapter
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8: Facility Layout
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Chapter 9: Service Processes
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Chapter 10: Waiting Line Analysis and Simulation
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b Chapter 11: Process Design and Analysis
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Chapter 12: Quality Management Chapter
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13: Statistical Quality Control Chapter 14:
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Lean Supply Chains
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Chapter 15: Logistics and Distribution Management
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b Chapter 16: Global Sourcing and Procurement
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b Chapter 17: The Internet of Things and ERP Chapter 18:
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Forecasting
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Chapter 19: Sales and Operations Planning
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b Chapter 20: Inventory Management
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Chapter 21: Material Requirements Planning Chapter
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22: Workcenter Scheduling
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,Chapter 01 b




Efficiency means doing the right things to create the most value for the company.
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FALSE

Efficiency means doing something at the lowest possible cost.
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1. Effectiveness means doing the right things to create the most value for the company.
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TRUE

Effectiveness means doing the right things to create the most value for the company.
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AACSB: Analytical Thinking b b



Blooms: Remember b



Difficulty: 1 Easy b b b



Learning Objective: 01-04 Evaluate the efficiency of a firm.
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Topic: Efficiency, Effectiveness, and Value
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2. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms, we
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bcould refer to this doctor as being efficient but not effective.
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TRUE

Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value. The
b b b b b b b b b b b b b b b b b b b b




bdoctor performed the surgery without error. Because the patient died, no value was created.
b b b b b b b b b b b b b




AACSB: Analytical Thinking b b



Blooms: Analyze b



Difficulty: 2 Medium b b b



Learning Objective: 01-04 Evaluate the efficiency of a firm.
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Topic: Efficiency, Effectiveness, and Value
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3. A worker can be efficient without being effective.
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TRUE

Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
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bThese are different things.
b b b




AACSB: Analytical Thinking b b



Blooms: b



Understand b



Difficulty: 2 Medium b b b



Learning Objective: 01-04 Evaluate the efficiency of a firm.
b b b b b b b b



Topic: Efficiency, Effectiveness, and Value
b b b b b

, 4. A process can be effective without being efficient.
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TRUE

Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the
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bcustomer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being effective,
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bthough, means minimizing the amount of time customers need to wait in line.
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AACSB: Analytical Thinking b b



Blooms: b



Understand b



Difficulty: 2 Medium b b b



Learning Objective: 01-04 Evaluate the efficiency of a firm.
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Topic: Efficiency, Effectiveness, and Value b b b b b




5. Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and
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bdeliver the firm's primary products and services.
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TRUE

Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and deliver
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bthe firm's primary products and services.
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AACSB: Analytical Thinking b b



Blooms: Remember b



Difficulty: 1 Easy b b b



Learning Objective: 01-01 Identify the elements of operations and supply chain management. (OSCM)
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Topic: What Is Operations and Supply Chain Management? b b b b b b b




6. The term "value" refers to the relationship between quality and the price paid by the consumer.
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TRUE

Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
b b b b b b b b b b b b b b b b b b b




AACSB: Analytical Thinking b b



Blooms: Remember b



Difficulty: 1 Easy b b b



Learning Objective: 01-04 Evaluate the efficiency of a firm.
b b b b b b b b



Topic: Efficiency, Effectiveness, and Value b b b b b




7. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between
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bthe two goals.
b b




TRUE

Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
b b b b b b b b b b b b b b




AACSB: Analytical Thinking b b



Blooms: Analyze b



Difficulty: 1 Easy b b b



Learning Objective: 01-04 Evaluate the efficiency of a firm.
b b b b b b b b



Topic: Efficiency, Effectiveness, and Value b b b b b