DEOMI EXAM 1 (STUDY GUIDE)
QUESTIONS WITH 100% CORRECT
ANSWERS L LATEST VERSION 2025/2026.
What is defined as the act or process of using words, sounds, signs, or behaviors to express or
exchange information or to express your ideas, thoughts, and feelings to someone else? -
ANS Communication
What five elements make up the communication process? - ANS a. Communicators (sends
and receives)
b. Messages (an object of communication)
c. Channels (Conduit for delivering messages)
d. Environment (physical location, personal experiences, and cultural background)
e. Feedback
Whose responsibility is it to send a message that will be attended to and understood? -
ANS It is the responsibility of the communicator
The words of your message are referred to as what type of communication? - ANS Verbal
Communication
What is the most powerful way to communicate nonverbally? - ANS Touching is perhaps the
most powerful nonverbal communication.
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,Why is it important to study nonverbal communication? - ANS It is important to study
because where verbal and nonverbal message conflict, nonverbal messages are relied upon
more.
What type of communication is between you and at least one other person? -
ANS Interpersonal communication
Noise, objects, temperature, and distance are all known as what type of barrier to
communication? - ANS Physical barriers
Past experiences, hidden agendas, and stereotypes describe which barriers or factors that
impact communication? - ANS Perceptual barriers
What type of barrier to communication involves anger, fear, and surprise? - ANS Emotional
barriers
What are the five steps or elements in the listening process? - ANS 1. Receiving.
2. Attending.
3. Understanding.
4. Responding.
5. Remembering.
Which element in the listening process provides feedback and lets the sender know the
message was received? - ANS Responding
What are the benefits of effective listening? - ANS a. Improves communications
b. Control of the situation
c. Minimizes conflict
d. Shows that you care
e. Enhances understanding
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, f. Improves memory
What are the three types of listening? - ANS 1.Active Listening
2.Inactive Listening
3.Selective Listening
Which type of listening involves filtering the message and hearing only what you want to hear? -
ANS Selective Listening
What are four response blocks that obstruct effective listening? - ANS 1.Evaluation
2.Unsolicited advice giving
3.Diagnosing/analyzing
4.Topping
What is the definition of feedback? - ANS Feedback refers to a response from the receiver
which gives the communicator an idea of how the message is being received and whether it
needs to be modified.
What are two types of feedback? - ANS a. Evaluative feedback:
b. Non-evaluative feedback:
Should feedback be specific or general? Should feedback be solicited or imposed? - ANS -
Ensure feedback is specific rather than general.
-Ensure feedback is solicited rather than imposed.
What are the four panes of the Johari Window Model? - ANS -Open/Free area (Arena)
-Blind Spot
-Hidden Area (Facade)
-Unknown
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
QUESTIONS WITH 100% CORRECT
ANSWERS L LATEST VERSION 2025/2026.
What is defined as the act or process of using words, sounds, signs, or behaviors to express or
exchange information or to express your ideas, thoughts, and feelings to someone else? -
ANS Communication
What five elements make up the communication process? - ANS a. Communicators (sends
and receives)
b. Messages (an object of communication)
c. Channels (Conduit for delivering messages)
d. Environment (physical location, personal experiences, and cultural background)
e. Feedback
Whose responsibility is it to send a message that will be attended to and understood? -
ANS It is the responsibility of the communicator
The words of your message are referred to as what type of communication? - ANS Verbal
Communication
What is the most powerful way to communicate nonverbally? - ANS Touching is perhaps the
most powerful nonverbal communication.
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,Why is it important to study nonverbal communication? - ANS It is important to study
because where verbal and nonverbal message conflict, nonverbal messages are relied upon
more.
What type of communication is between you and at least one other person? -
ANS Interpersonal communication
Noise, objects, temperature, and distance are all known as what type of barrier to
communication? - ANS Physical barriers
Past experiences, hidden agendas, and stereotypes describe which barriers or factors that
impact communication? - ANS Perceptual barriers
What type of barrier to communication involves anger, fear, and surprise? - ANS Emotional
barriers
What are the five steps or elements in the listening process? - ANS 1. Receiving.
2. Attending.
3. Understanding.
4. Responding.
5. Remembering.
Which element in the listening process provides feedback and lets the sender know the
message was received? - ANS Responding
What are the benefits of effective listening? - ANS a. Improves communications
b. Control of the situation
c. Minimizes conflict
d. Shows that you care
e. Enhances understanding
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, f. Improves memory
What are the three types of listening? - ANS 1.Active Listening
2.Inactive Listening
3.Selective Listening
Which type of listening involves filtering the message and hearing only what you want to hear? -
ANS Selective Listening
What are four response blocks that obstruct effective listening? - ANS 1.Evaluation
2.Unsolicited advice giving
3.Diagnosing/analyzing
4.Topping
What is the definition of feedback? - ANS Feedback refers to a response from the receiver
which gives the communicator an idea of how the message is being received and whether it
needs to be modified.
What are two types of feedback? - ANS a. Evaluative feedback:
b. Non-evaluative feedback:
Should feedback be specific or general? Should feedback be solicited or imposed? - ANS -
Ensure feedback is specific rather than general.
-Ensure feedback is solicited rather than imposed.
What are the four panes of the Johari Window Model? - ANS -Open/Free area (Arena)
-Blind Spot
-Hidden Area (Facade)
-Unknown
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
