QUESTIONS WITH CORRECT ANSWERS | LATEST
UPDATE 2026/2027 |GRADED A+
9. Critical Incident Stress Management (CISD) is defined as:
A. a formal gathering of incident responders and families to
help defuse and address stress from a given incident.
B. a process for managing the short- and long-term effects of
critical incident stress reactions.
C. a defined program that offers professional mental health
and other health services to employees' families.
D. an informal critique for only a traumatic incident. -
ANSWERS_B
62. There are five major steps in processing an emergency
incident call. After receipt of thecall, which occurs next?
A. Dispatch B. Location validation
C. Unit selection D. Classification and prioritization -
ANSWERS_B
63. Preincident plans should be available to: A.
the highest ranking field supervisor.
B. units that respond to that location.
C. the first due unit only.
D. staff officers only. -ANSWERS_B
,65. The location where emergency 9-1-1 calls are routed is
referred to as a:
A. Public Safety Answering Point. B. Communication Action
Center.
C. Emergency Collection Point. D. Automatic Location
Identification. -ANSWERS_A
66. Information needed to determine the scope of an
emergency includes: A. patient's gender.
B. incident/situation.
C. day of the week.
D. patient's allergies. -ANSWERS_B
67. When accepting a walk-in report, it is important for the
firefighter to:
A. obtain only the location and type, then have the person call
9-1-1.
B. obtain the same information a dispatcher would request.
C. have another firefighter present to verify the information
being obtained.
D. obtain the person's background information: name, address,
phone number. -ANSWERS_B
,68. What is another term for communications center
dispatchers?
A. Call originators B. Telecommunicators C. Public interface
officials D. Signals technicians -ANSWERS_C
64. Complete and accurate records should be maintained for:
A. all responses.
B. only emergency responses.
C. only responses that may be criminally related.
D. areas of the district that generate high call volume. -
ANSWERS_A
69. A person entering a fire station and reporting a fire is an
example of a:
A. land-line alarm. B. direct report.
C. citizen report. D. walk-in. -ANSWERS_D
70. What does the Automatic Number Identification (ANI)
feature of enhanced 9-1-1 do? A. Provide the caller's
identity
B. Lock the caller's phone open
C. Show the caller's phone number
, D. Provide access to real-time language translation -
ANSWERS_C
72. Radio operations for the fire service are regulated by the:
A. Public Broadcasting System. B. Federal Communications
Corporation
C. Federal Communications Commission. D. Radio
Communication Organization. -ANSWERS_C
73. Hearing impaired citizens may report an emergency via a:
A. Task Assist Team
B. Teletype.
C. Push to talk.
D. Regional Hearing System. -ANSWERS_B
74. The telecommunicator's first responsibility is to:
A. obtain the information that is required to dispatch the
appropriate units to the correct location.
B. reassure the caller that help will be forthcoming shortly
and that their problem can be dealt with.
C. provide the caller with real-time, emergency instructions
such as how to perform CPR.