1 | Page
Post office exam 474 Questions and Correct
Answers
A customer asks questions about shipping choices, but you do not
know the answers. Which would you be most and least likely to
do? Ans: — Most: Say you do not know about shipping choices and
suggest that he look on the USPS.
Least: Say you will have answers tomorrow and research the
shipping choices after finishing your deliveries.
A new employee is having trouble learning his job which forces
you and others to work harder to meet production standards.
Which would you be most and least likely to do? Ans: — Most: Tell
him how to do his job quicker and better.
Least: Do nothing because his production should improve over
time.
A customer is angry because the nearby Post Office does not have
a product he needs today. Which would you be most and least
likely to do? Ans: — Most: Suggest an alternate product that may
work.
Least: Go get the product at another facility and bring it back to
the customer.
You are to complete a task before beginning deliveries. While
doing that task, you see two coworkers having trouble with a job.
Which would you be most and least likely to do? Ans: — Most:
Give them only some quick advice so you can complete your task
in time.
Least: Ignore them and finish your task.
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, 2 | Page
A customer complains to you about another Postal employee.
Which would you be most and least likely to do? Ans: — Most:
Explain that the employee in question is really a good worker but
was just having a bad day.
Least: Listen to his complaint, apologize, and suggest he talk to the
Postmaster.
A customer moved but is not receiving his mail because he did not
submit a Change of Address form. He wants you to give him his
mail anyway. Which would you be most and least likely to do? Ans:
— Most: Tell him Postal policy prohibits you from giving him mail
until a Change of Address form is submitted.
Least: Tell him there is nothing you can do until he submits a
Change of Address form.
A customer on your route asks how to find something on the USPS
website. Which would you be most and least likely to do? Ans: —
Most: Explain where to find it and offer to help with any other
issues he may have.
Least: Offer to help him find it on his computer.
A customer asks about status of a package that you delivered days
ago. Which would you be most and least likely to do? Ans: — Most:
Show him proof of delivery and tell him he is responsible for the
package once it is delivered.
Least: Show him proof of delivery and ask if it might have been
stolen.
How much experience do you have working directly with
customers? Ans: — 5-10 years
How would your latest manager rate your punctuality compared to
other employees? Ans: — The very best
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How many jobs have you left voluntarily in the last four years?
Ans: — 0
How would your latest manager rate your customer service skills
compared to others? Ans: — The very best
How would your latest manager rate your performance compared
to others employees? Ans: — The very best
How many unexcused absences are acceptable before and
employee is disciplined? Ans: — None
How long were you at your latest job before voluntarily leaving?
Ans: — I did not leave my latest job voluntarily
How would your latest manager rate your verbal communication
skills? Ans: — The very best
How would your latest manager rate your motivation to become a
top performer? Ans: — Extremely high
How many unexcused tardies did you have per month at your
latest job? Ans: — None
How would your latest manager rate the quality of your work?
Ans: — The very best
How many times have you been honored for high performance on
the job? Ans: — 7-10
How many full time jobs have you left voluntarily within one
month of starting? Ans: — 0
How would your latest manager rate your attendance compared to
other employees? Ans: — The very best
How many times have you been disciplined for violating a
company policy? Ans: — 0
© 2025 All rights reserved
Post office exam 474 Questions and Correct
Answers
A customer asks questions about shipping choices, but you do not
know the answers. Which would you be most and least likely to
do? Ans: — Most: Say you do not know about shipping choices and
suggest that he look on the USPS.
Least: Say you will have answers tomorrow and research the
shipping choices after finishing your deliveries.
A new employee is having trouble learning his job which forces
you and others to work harder to meet production standards.
Which would you be most and least likely to do? Ans: — Most: Tell
him how to do his job quicker and better.
Least: Do nothing because his production should improve over
time.
A customer is angry because the nearby Post Office does not have
a product he needs today. Which would you be most and least
likely to do? Ans: — Most: Suggest an alternate product that may
work.
Least: Go get the product at another facility and bring it back to
the customer.
You are to complete a task before beginning deliveries. While
doing that task, you see two coworkers having trouble with a job.
Which would you be most and least likely to do? Ans: — Most:
Give them only some quick advice so you can complete your task
in time.
Least: Ignore them and finish your task.
© 2025 All rights reserved
, 2 | Page
A customer complains to you about another Postal employee.
Which would you be most and least likely to do? Ans: — Most:
Explain that the employee in question is really a good worker but
was just having a bad day.
Least: Listen to his complaint, apologize, and suggest he talk to the
Postmaster.
A customer moved but is not receiving his mail because he did not
submit a Change of Address form. He wants you to give him his
mail anyway. Which would you be most and least likely to do? Ans:
— Most: Tell him Postal policy prohibits you from giving him mail
until a Change of Address form is submitted.
Least: Tell him there is nothing you can do until he submits a
Change of Address form.
A customer on your route asks how to find something on the USPS
website. Which would you be most and least likely to do? Ans: —
Most: Explain where to find it and offer to help with any other
issues he may have.
Least: Offer to help him find it on his computer.
A customer asks about status of a package that you delivered days
ago. Which would you be most and least likely to do? Ans: — Most:
Show him proof of delivery and tell him he is responsible for the
package once it is delivered.
Least: Show him proof of delivery and ask if it might have been
stolen.
How much experience do you have working directly with
customers? Ans: — 5-10 years
How would your latest manager rate your punctuality compared to
other employees? Ans: — The very best
© 2025 All rights reserved
, 3 | Page
How many jobs have you left voluntarily in the last four years?
Ans: — 0
How would your latest manager rate your customer service skills
compared to others? Ans: — The very best
How would your latest manager rate your performance compared
to others employees? Ans: — The very best
How many unexcused absences are acceptable before and
employee is disciplined? Ans: — None
How long were you at your latest job before voluntarily leaving?
Ans: — I did not leave my latest job voluntarily
How would your latest manager rate your verbal communication
skills? Ans: — The very best
How would your latest manager rate your motivation to become a
top performer? Ans: — Extremely high
How many unexcused tardies did you have per month at your
latest job? Ans: — None
How would your latest manager rate the quality of your work?
Ans: — The very best
How many times have you been honored for high performance on
the job? Ans: — 7-10
How many full time jobs have you left voluntarily within one
month of starting? Ans: — 0
How would your latest manager rate your attendance compared to
other employees? Ans: — The very best
How many times have you been disciplined for violating a
company policy? Ans: — 0
© 2025 All rights reserved
