Test Bank – Managing for Quality and Performance Excellence (10th Edition, by James R. Evans & William M. Lindsay) – Verified Complete Edition with Accurate Answers | Latest 2025/2026 Version

Managing for quality and performance excellence 10th edition test bank by James R. Evans,
rq rq rq rq rq rq rq rq rq rq rq rq rq



William M. Lindsay rq rq rq




1. People view quality subjectively and in relation to differing criteria based on their individual roles in the
rq rq rq rq rq rq rq rq rq rq rq rq rq rq rq rq


rqproduction- marketing value chain.
rq rq rq


a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy rq



ACCREDITING STANDARDS: BUSPROG: Analytic
rq rq rq


DISC: Creation of Value rq rq rq



TOPICS: DESC.EVAB.17.01.01 Defining Quality rq rq



KEYWORDS: Bloom's: Knowledge rq




2. The transcendent definition of quality was first defined as the goodness of a product.
rq rq rq rq rq rq rq rq rq rq rq rq rq


a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy rq



ACCREDITING STANDARDS: BUSPROG: Analytic
rq rq rq


DISC: Creation of Value rq rq rq



TOPICS: DESC.EVAB.17.01.01 Defining Quality rq rq



KEYWORDS: Bloom's: Comprehensionrq




3. According to the product perspective of quality, a smaller number of product attributes are equivalent to higher
rq rq rq rq rq rq rq rq rq rq rq rq rq rq rq rq


quality.
rq


a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Easy rq



ACCREDITING STANDARDS: BUSPROG: Analytic
rq rq rq


DISC: Creation of Value rq rq rq



TOPICS: DESC.EVAB.17.01.01 Defining Quality rq rq



KEYWORDS: Bloom's: Knowledge rq




4. The user perspective of quality judges a product based on how well the product performs its intended function.
rq rq rq rq rq rq rq rq rq rq rq rq rq rq rq rq rq


a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy rq



ACCREDITING STANDARDS: BUSPROG: Analytic
rq rq rq


DISC: Creation of Value rq rq rq



TOPICS: DESC.EVAB.17.01.01 Defining Quality rq rq



KEYWORDS: Bloom's: Knowledge rq

,5. According to the manufacturing perspective of quality, quality is based on the consistency between goods and
rq rq rq rq rq rq rq rq rq rq rq rq rq rq rq


services.
rq


a. True

, b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Moderate rq



ACCREDITING STANDARDS: BUSPROG: Analytic
rq rq rq


DISC: Creation of Value rq rq rq


TOPICS: DESC.EVAB.17.01.01 Defining Quality rq rq



KEYWORDS: Bloom's: Comprehension rq




6. Inspection was the primary means of quality control during the first half of the twentieth century.
rq rq rq rq rq rq rq rq rq rq rq rq rq rq rq


a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy rq



ACCREDITING STANDARDS: BUSPROG: Analytic
rq rq rq


DISC: Creation of Value rq rq rq



TOPICS: DESC.EVAB.17.01.02 History of Quality Management rq rq rq rq



KEYWORDS: Bloom's: Knowledge rq




7. During the 1940s and 1950s, after World War II, the quality of products was the most important
rq rq rq rq rq rq rq rq rq rq rq rq rq rq rq rq


priority of top managers as it was recognized as the key to worldwide success.
rq rq rq rq rq rq rq rq rq rq rq rq rq rq


a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Moderate rq



ACCREDITING STANDARDS: BUSPROG: Analytic
rq rq rq


DISC: Creation of Value rq rq rq



TOPICS: DESC.EVAB.17.01.02 History of Quality Management rq rq rq rq



KEYWORDS: Bloom's: Comprehension rq




8. Although quality can drive business success, it cannot guarantee it, and one must not infer that business
rq rq rq rq rq rq rq rq rq rq rq rq rq rq rq rq


failures or stock price drops are the result of poor quality.
rq rq rq rq rq rq rq rq rq rq rq


a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Moderate rq



ACCREDITING STANDARDS: BUSPROG: Analytic
rq rq rq


DISC: Creation of Value rq rq rq


TOPICS: DESC.EVAB.17.01.02 History of Quality Management rq rq rq rq



KEYWORDS: Bloom's: Comprehension rq




9. The Six Sigma approach for quality improvement requires increased levels of training and education for
rq rq rq rq rq rq rq rq rq rq rq rq rq rq


managers, and not for front-line employees.
rq rq rq rq rq rq


a. True

, b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Easy rq



ACCREDITING STANDARDS: BUSPROG: Analytic
rq rq rq


DISC: Creation of Value rq rq rq


TOPICS: DESC.EVAB.17.01.02 History of Quality Management rq rq rq rq



KEYWORDS: Bloom's: Knowledge rq




10. It is the responsibility of the marketing and sales department to learn about the products and product
rq rq rq rq rq rq rq rq rq rq rq rq rq rq rq rq


features that consumers want, and the prices they are willing to pay for those products.
rq rq rq rq rq rq rq rq rq rq rq rq rq rq rq


a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy rq



ACCREDITING STANDARDS: BUSPROG: Analytic
rq rq rq


DISC: Creation of Value rq rq rq



TOPICS: DESC.EVAB.17.01.03 Quality in Manufacturing rq rq rq



KEYWORDS: Bloom's: Knowledge rq




11. The receiving department in an organization ensures that the delivered items are of the quality
rq rq rq rq rq rq rq rq rq rq rq rq rq rq


specified by the purchase contract.
rq rq rq rq rq


a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy rq



ACCREDITING STANDARDS: BUSPROG: Analytic
rq rq rq


DISC: Creation of Value rq rq rq


TOPICS: DESC.EVAB.17.01.03 Quality in Manufacturing rq rq rq



KEYWORDS: Bloom's: Knowledge rq




12. The function of tool engineers in manufacturing industries is to work with product design engineers to
rq rq rq rq rq rq rq rq rq rq rq rq rq rq rq


develop realistic specifications.
rq rq rq


a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Easy rq



ACCREDITING STANDARDS: BUSPROG: Analytic
rq rq rq


DISC: Creation of Value rq rq rq



TOPICS: DESC.EVAB.17.01.03 Quality in Manufacturing rq rq rq



KEYWORDS: Bloom's: Knowledge rq




13. The inspection step in manufacturing should ideally be used as a means of gathering information that can be
rq rq rq rq rq rq rq rq rq rq rq rq rq rq rq rq rq


used to improve quality of the products rather than simply to remove defective items.
rq rq rq rq rq rq rq rq rq rq rq rq rq rq