Test Bank for Human Resources Management in Canada 14th Edition Dessler / All Chapters 1 - 17 / Full Complete

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TEST BANK For
b b b




Human Resources Management in Canada
b b b b




15th Canadian Edition by Gary Dessler
b b b b b




b Chapters 1 - 17 b b b

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Answers are at the end of each Chapter
b b b b b b b




Chapter 1
b




MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
b b b b b b b b b b b b b




1) Human resources management refers to: b b b b




A) the management of people in organizations.
b b b b b




B) concepts and techniques for organizing work activities. b b b b b b




C) all managerial activities.
b b




D) concepts and techniques used in leading people at work. b b b b b b b b




E) management techniques for controlling people at work. b b b b b b




2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
b b b b b b b b b b b b b




A) physical capital. b




B) management's philosophy. b




C) human capital. b




D) production capital. b




E) cultural diversity. b




3) Human resources practices that support strategy include:
b b b b b b




A) performance management. b




B) production scheduling. b




C) policies and procedures. b b




D) staffing practices. b




E) rewards practices. b




4) A company utilizes a system to measure the impact of Human Resources which balances measures relating to
b b b b b b b b b b b b b b b b




financial results, customers, internal business processes and human capital management. This system is knows as the:
b b b b b b b b b b b b b b b b




A) HRIS.
B) balanced strategy. b




C) Human Capital Index. b b




D) balanced scorecard. b




E) none of the above. b b b




5) You have been tasked with building employee engagement at the firm you work for. Strategic human
b b b b b b b b b b b b b b b




resources initiatives you would consider implementing include:
b b b b b b b




A) employee recognition programs and management development programs. b b b b b b




B) diversity programs. b




C) employee recognition programs. b b




D) employee relations activity. b b




E) job design indicators.
b b




6) HR department staff members are traditionally involved in key operational responsibilities. Which of the
b b b b b b b b b b b b b




following is an operational responsibility?
b b b b b




A) setting goals and objectives b b b




B) collecting metrics b




C) analyzing metrics b




D) interpreting human right laws b b b




E) interpreting health and safety legislation b b b b

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7) Being completely familiar with employment legislation, HR policies and procedures, collective agreements,
b b b b b b b b b b b




and the outcome of recent arbitration hearings and court decisions is most closely related with which of the following
b b b b b b b b b b b b b b b b b b b




HR activities?
b b




A) serving as a consultant b b b




B) formulating policies and procedures b b b




C) offering advice b




D) providing services b




E) serving as a change agent b b b b




8) The practice of contracting with outside vendors to handle specified functions on a permanent basis is
b b b b b b b b b b b b b b b




known as
b b




A) hiring temporary employees. b b




B) payroll and benefits administration. b b b




C) contract administration. b




D) outsourcing.
E) labour-management relations. b




9) The company's plan for how it will balance its internal strengths and weaknesses with external
b b b b b b b b b b b b b b




opportunities and threats in order to maintain competitive advantage is known as
b b b b b b b b b b b b




A) HR strategy. b




B) strategy.
C) environmental scanning. b




D) policies and procedures. b b




E) none of the above. b b b




10) Rita is the HR Director of a manufacturing company. She recently undertook research to identify competitor
b b b b b b b b b b b b b b b




compensation and incentive plans, information about pending legislative changes and availability of talent in the
b b b b b b b b b b b b b b b




labour market for the upcoming strategic planning meeting. Rita was conducting:
b b b b b b b b b b b




A) environmental scanning. b




B) an employee engagement survey.
b b b




C) an external market survey.
b b b




D) an envrionmental study. b b




E) an external opportunities/threats study.
b b b




11) The HR manager of Smith & Yu company was heavily involved in a downsizing exercise of the company's sales
b b b b b b b b b b b b b b b b b b




force due to an economic downturn. He was also involved in arranging for outplacement services and employee
b b b b b b b b b b b b b b b b b




retention programs as well as restructuring of the business following the downsizing. This is an example of HR's role in:
b b b b b b b b b b b b b b b b b b b b




A) formulating strategy. b




B) operational activities. b




C) environmental scanning. b




D) environmental scanning and executing strategy. b b b b




E) executing strategy. b




12) The core values, beliefs, and assumptions that are widely shared by members of an organization are known as:
b b b b b b b b b b b b b b b b b




A) organizational climate. b




B) the strategic plan.
b b




C) the mission statement.
b b




D) organizational culture. b




E) the pervading atmosphere.
b b