RST 255 Quiz 2 Question and answers
100% correct 2025/2026
Technical dialogue - correct answer ✔You can expect to spend most of your time in an organization
sending which type of messages?
Creation of new categories - correct answer ✔Refusing to lump people into categories reflects which
psychological process of a mindful state?
Evaluating - correct answer ✔Judging the truth of a message comes at which stage of the HURIER
listening model?
Content-oriented - correct answer ✔Which type of listener is good at evaluating complex messages but
can get bogged down in the details?
Action-oriented - correct answer ✔Alan's team has trouble staying on task. What listening style should
he employ with his group?
Hearing - correct answer ✔What does the "H" stand for in the HURIER model?
Content-oriented listener - correct answer ✔Bob was struggling to make a decision. He had a ton of
information that he had compiled from the team and he was feeling bogged down in the details. Which
category of listener was he expressing?
Trust - correct answer ✔Kim always sought to foster a work environment of openness and
collaboration. This type of leadership had a positive effect on the team because they saw that Kim
sought to build
, Endorsement - correct answer ✔In this type of confirming response, one communicator accepts the
feelings of the other as legitimate.
Managing emotions - correct answer ✔Which of the following emotional skill sets is most difficult to
use?
Makes an organization more productive
Those who trust put themselves in a vulnerable position
Imposes an obligation to protect the rights and interests of others - correct answer ✔Which is a true
statement about organizational trust?
Recognition - correct answer ✔Treating the other person with respect is which type of confirming
response?
Managing emotions - correct answer ✔Elizabeth knows that she must control her anger if she is going
to change her boss's mind about supplying more money for her project. To succeed she must
demonstrate which emotional skill?
Data Analysis - correct answer ✔All of the following are elements of mindfulness EXCEPT:
Interpreting - correct answer ✔In this stage, the listener assigns meaning to the message:
High in expertise - correct answer ✔When arguing for the importance of establishing Individual
Retirement Accounts (IRAs) for employees, Krystal cites a popular singer to support her argument. She
has violated which standard of strong evidence?
Major/intentional trust betrayal - correct answer ✔A boss lying to a large group of employees about
the true condition of the company is an example of
100% correct 2025/2026
Technical dialogue - correct answer ✔You can expect to spend most of your time in an organization
sending which type of messages?
Creation of new categories - correct answer ✔Refusing to lump people into categories reflects which
psychological process of a mindful state?
Evaluating - correct answer ✔Judging the truth of a message comes at which stage of the HURIER
listening model?
Content-oriented - correct answer ✔Which type of listener is good at evaluating complex messages but
can get bogged down in the details?
Action-oriented - correct answer ✔Alan's team has trouble staying on task. What listening style should
he employ with his group?
Hearing - correct answer ✔What does the "H" stand for in the HURIER model?
Content-oriented listener - correct answer ✔Bob was struggling to make a decision. He had a ton of
information that he had compiled from the team and he was feeling bogged down in the details. Which
category of listener was he expressing?
Trust - correct answer ✔Kim always sought to foster a work environment of openness and
collaboration. This type of leadership had a positive effect on the team because they saw that Kim
sought to build
, Endorsement - correct answer ✔In this type of confirming response, one communicator accepts the
feelings of the other as legitimate.
Managing emotions - correct answer ✔Which of the following emotional skill sets is most difficult to
use?
Makes an organization more productive
Those who trust put themselves in a vulnerable position
Imposes an obligation to protect the rights and interests of others - correct answer ✔Which is a true
statement about organizational trust?
Recognition - correct answer ✔Treating the other person with respect is which type of confirming
response?
Managing emotions - correct answer ✔Elizabeth knows that she must control her anger if she is going
to change her boss's mind about supplying more money for her project. To succeed she must
demonstrate which emotional skill?
Data Analysis - correct answer ✔All of the following are elements of mindfulness EXCEPT:
Interpreting - correct answer ✔In this stage, the listener assigns meaning to the message:
High in expertise - correct answer ✔When arguing for the importance of establishing Individual
Retirement Accounts (IRAs) for employees, Krystal cites a popular singer to support her argument. She
has violated which standard of strong evidence?
Major/intentional trust betrayal - correct answer ✔A boss lying to a large group of employees about
the true condition of the company is an example of
