BANK TELLER TEST QUESTIONS WITH CORRECT ANSWERS LATEST UPDATE 2025/2026
What are 3 documents included in the red envelopes - Answers Ident-A-Card, Bomb Threat Calls,
Fire Procedures
3 things you can do at your teller window to minimize loss to the bank (before a robbery) -
Answers 1. Make sure you have correct amount of money in drawers. 2. Review security
monthly all clear signals. 3. Keep money out of sight
List responsibilities after you have been robbed - Answers A) Follow instructions on robbery
card. B) Write down description. C) Lock doors. D) Inform customers E) call 911 F) inform police
of the letting them in procedures. G) watch the direction the guy goes. H) DO NOT touch note,
but save it
Lakestone bank sells two types of official checks. Name each and explain the difference
between the two. - Answers Cashier checks can be filled in later, PMOs must be filled in AT
BANK
A customer tells you that they have run out of checks. What is the solution for the customer and
what is the cost? - Answers Can sell a pack of 4 checks for $2.00 to hold them over
What would your response be when answering the telephone and the 911 caller requests
information and a robbery has already occured? - Answers Give info on where he went, your
location, what he looked like, DO NOT hang up the phone.
What would your response be when answering the telephone and the 911 caller asks for
information and you are NOT AWARE of any unusual situation? - Answers "I'm not sure, let me
get someone who may know". Do not hang up phone.
What is the security drawer? - Answers A drawer that is not labeled but helps in times of
emergencies
What are the contents of the security drawer? - Answers Yellow tape, flashlight, emergency sign,
first aid, contact call list
Define what the "ALL CLEAR" signal is and what you would do if it was not in place - Answers A
procedure that takes place in the morning that all employees know that lets them know it is
okay to enter. If not in place, do NOT enter building and call police/security
What is Bait? What does it consist of? - Answers Bait money is used to track burglars in a
robbery and consists of 5 10's
Who is the president of LSBT? - Answers Michael Burke
Who is the chairman of LSBT? - Answers Bruce Cady
Why is the bank in business? - Answers 1. Profitability.
, 2. Providing products and services
Who is the most important person to a teller? - Answers Customer
Define the difference between a customer and a non customer - Answers Customer: Has an
account and relationship
Non Customer: Does not have existing account
Mr. Jones is on the telephone and wants a balance on his savings and checking accounts. How
would this type of call be handled? What information is needed? - Answers Make sure name is
on account and would need last 4 digits of social security card.
What is bank confidentiality? - Answers Make sure all info about bank is kept inside of the bank.
You are NOT allowed to talk to anyone about aspects of the bank.
What is the procedure when buying/selling money from the vault teller? What form is used? -
Answers Use an Internal Cash Transfer ticket. Hand money directly to person.
What is a bank disclosure? - Answers An official document that outlines the terms and
conditions, risks, rules of financial transaction
Why is your teller stamp so important? - Answers Shows that you have taken responsibility for
transaction
What handling precautions should be taken with your teller map? - Answers Make sure date is
correct, locked in drawer, cleaned
What is mutilated currency? - Answers Damaged currency that can not be put back in rotation
5 characteristics of mutilated currency? - Answers 1. Burnt
2. Ripped
3. Worn out
4. Defaced
5. Water damaged
List the distinctive features you would look for to determine if a bill was counterfeit - Answers -
No shifting
-No watermark
-No security thread
-No microprinting
What are 3 documents included in the red envelopes - Answers Ident-A-Card, Bomb Threat Calls,
Fire Procedures
3 things you can do at your teller window to minimize loss to the bank (before a robbery) -
Answers 1. Make sure you have correct amount of money in drawers. 2. Review security
monthly all clear signals. 3. Keep money out of sight
List responsibilities after you have been robbed - Answers A) Follow instructions on robbery
card. B) Write down description. C) Lock doors. D) Inform customers E) call 911 F) inform police
of the letting them in procedures. G) watch the direction the guy goes. H) DO NOT touch note,
but save it
Lakestone bank sells two types of official checks. Name each and explain the difference
between the two. - Answers Cashier checks can be filled in later, PMOs must be filled in AT
BANK
A customer tells you that they have run out of checks. What is the solution for the customer and
what is the cost? - Answers Can sell a pack of 4 checks for $2.00 to hold them over
What would your response be when answering the telephone and the 911 caller requests
information and a robbery has already occured? - Answers Give info on where he went, your
location, what he looked like, DO NOT hang up the phone.
What would your response be when answering the telephone and the 911 caller asks for
information and you are NOT AWARE of any unusual situation? - Answers "I'm not sure, let me
get someone who may know". Do not hang up phone.
What is the security drawer? - Answers A drawer that is not labeled but helps in times of
emergencies
What are the contents of the security drawer? - Answers Yellow tape, flashlight, emergency sign,
first aid, contact call list
Define what the "ALL CLEAR" signal is and what you would do if it was not in place - Answers A
procedure that takes place in the morning that all employees know that lets them know it is
okay to enter. If not in place, do NOT enter building and call police/security
What is Bait? What does it consist of? - Answers Bait money is used to track burglars in a
robbery and consists of 5 10's
Who is the president of LSBT? - Answers Michael Burke
Who is the chairman of LSBT? - Answers Bruce Cady
Why is the bank in business? - Answers 1. Profitability.
, 2. Providing products and services
Who is the most important person to a teller? - Answers Customer
Define the difference between a customer and a non customer - Answers Customer: Has an
account and relationship
Non Customer: Does not have existing account
Mr. Jones is on the telephone and wants a balance on his savings and checking accounts. How
would this type of call be handled? What information is needed? - Answers Make sure name is
on account and would need last 4 digits of social security card.
What is bank confidentiality? - Answers Make sure all info about bank is kept inside of the bank.
You are NOT allowed to talk to anyone about aspects of the bank.
What is the procedure when buying/selling money from the vault teller? What form is used? -
Answers Use an Internal Cash Transfer ticket. Hand money directly to person.
What is a bank disclosure? - Answers An official document that outlines the terms and
conditions, risks, rules of financial transaction
Why is your teller stamp so important? - Answers Shows that you have taken responsibility for
transaction
What handling precautions should be taken with your teller map? - Answers Make sure date is
correct, locked in drawer, cleaned
What is mutilated currency? - Answers Damaged currency that can not be put back in rotation
5 characteristics of mutilated currency? - Answers 1. Burnt
2. Ripped
3. Worn out
4. Defaced
5. Water damaged
List the distinctive features you would look for to determine if a bill was counterfeit - Answers -
No shifting
-No watermark
-No security thread
-No microprinting
