Nursing 340 Quiz 2 Save
Terms in this set (192)
___: cyclic process whereby the Dynamic
receiver becomes the sender
on responding to the message;
this is followed by repeated
alternating of roles.
What are the 3 primary - sender
components of effective - message
communication? - receiver
,____: the spoken word Verbal Communication
Factors influence meaning of - meaning
speech: - emphasis
- Same words can have several
meanings
- Tone or inflection affects ___.
- True meaning of a statement
may be contained in the ___
placed on a specific word.
____: Involves a predisposition or Attitude
tendency to respond in one - Attitude
way or another. ____ that
accompanies a verbal
interaction is more meaningful
than the actual words spoken.
Many factors confirm/deny the - Facial
spoken word: - eye contact, posture, and body movement
- ___ expression - Dressing style
- Presence or absence of ___, ___, - Lifestyle
& ___. - Material possessions
- Indirect nonverbal messages
influence communication:
When verbal and nonverbal receiver is more likely to believe the nonverbal message
messages do not agree, ___.
,Development of trust is - Openness on the part of the nurse
enhanced by: - Honesty, integrity, and dependability
___ is essential to effective Developing trust
communication between
patient and nurse.
Nursing and interdisciplinary trust
team members should share
the essential element of ___.
Trust is achieved by: - language
- Communicating clearly in ___ - confidentiality
that laypersons can understand. - negative communication techniques
Keeping promises
- Protecting ___.
- Avoiding ___ such as blocking
and false reassurance.
- Being available to the
individual.
, ___ demonstrates undivided Establishing eye contact
attention to the patient. It is - shy, scared, insecure, preoccupied, unprepared, dishonest
important in communication (and so on)
with coworkers and - Western value
interdisciplinary team members. - appropriate social behavior
Avoidance of this can be
interpreted a number of ways:
___. Use of this is a ___. In some
cultures, avoidance of this is a
more ___.
___ or statements that require Open-ended questions
more information than yes or
no.
___: Sender should ask for Clarifying Information
feedback to be certain the
receiver is correctly
interpreting what is being said.
- Use easily understood language
Other techniques to clarify - Give examples
communication: - Draw a picture
- Make a list
Terms in this set (192)
___: cyclic process whereby the Dynamic
receiver becomes the sender
on responding to the message;
this is followed by repeated
alternating of roles.
What are the 3 primary - sender
components of effective - message
communication? - receiver
,____: the spoken word Verbal Communication
Factors influence meaning of - meaning
speech: - emphasis
- Same words can have several
meanings
- Tone or inflection affects ___.
- True meaning of a statement
may be contained in the ___
placed on a specific word.
____: Involves a predisposition or Attitude
tendency to respond in one - Attitude
way or another. ____ that
accompanies a verbal
interaction is more meaningful
than the actual words spoken.
Many factors confirm/deny the - Facial
spoken word: - eye contact, posture, and body movement
- ___ expression - Dressing style
- Presence or absence of ___, ___, - Lifestyle
& ___. - Material possessions
- Indirect nonverbal messages
influence communication:
When verbal and nonverbal receiver is more likely to believe the nonverbal message
messages do not agree, ___.
,Development of trust is - Openness on the part of the nurse
enhanced by: - Honesty, integrity, and dependability
___ is essential to effective Developing trust
communication between
patient and nurse.
Nursing and interdisciplinary trust
team members should share
the essential element of ___.
Trust is achieved by: - language
- Communicating clearly in ___ - confidentiality
that laypersons can understand. - negative communication techniques
Keeping promises
- Protecting ___.
- Avoiding ___ such as blocking
and false reassurance.
- Being available to the
individual.
, ___ demonstrates undivided Establishing eye contact
attention to the patient. It is - shy, scared, insecure, preoccupied, unprepared, dishonest
important in communication (and so on)
with coworkers and - Western value
interdisciplinary team members. - appropriate social behavior
Avoidance of this can be
interpreted a number of ways:
___. Use of this is a ___. In some
cultures, avoidance of this is a
more ___.
___ or statements that require Open-ended questions
more information than yes or
no.
___: Sender should ask for Clarifying Information
feedback to be certain the
receiver is correctly
interpreting what is being said.
- Use easily understood language
Other techniques to clarify - Give examples
communication: - Draw a picture
- Make a list
