USPS Window Academy Exam Study Guide
Questions and Answers
1. Communication
Answer is the art of using words effectively to impart information or ideas.
2. S. O. L. E. R.
Answer stands for Squarely face the person. Open your posture. Lean toward the sender. Eye contact maintained.
Relax while attending.
3. Need
Answer is a desire to improve or accomplish something.
4. G. I. S. T.
Answer stands for Greet. Inquire. Suggest. Thank
5. Mailability
Answer refers to a mail-piece conforming to minimum and maximum size standards.
6. Minimum dimensions for mail-pieces are
Answer three and a half inches in height, by five inches in length, and point zero seven (.007) inches thick
7. The five processing categories for mail-pieces are
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, Answer Letters. Flats. Machinable Parcels. Irregular Parcels, and Outside Parcels.
8. How much indemnity or insurance coverage for lost or damaged items?
Answer Up to five thousand dollars ($5000)
9. Registered mail insures up to
Answer twenty-five thousand dollars ($25000) based on the value of the item
10. Every Day Direct Mail or E. D. D. M.
Answer allows customers to mail up to five thousand (5000) flat-sized mail-pieces within an area serviced by a
single post office.
11. Oversized Pricing
Answer applies to Standard Post pieces that measure between one-hundred eight (108) inches and one-hundred
and thirty (130) inches in combined length and girth.
12. Balloon Pricing
Answer applies to Priority mail and Standard post packages shipped to Zones one through four (1-4), weigh less
than 20 pounds and measure between eighty-four (84) and one-hundred eight (108) inches in combined length and
girth.
13. Dimensional weight or Dim Weight pricing
Answer applies to Priority mail packages shipped to Zones
five through eight and exceed the dimensions of twelve by twelve by twelve or seventeen twenty-eight cubic inches. Divide
by one-hundred ninety-four (194). Irregular-shaped parcels must be be multiplied by point seven eight five (.785), then
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Questions and Answers
1. Communication
Answer is the art of using words effectively to impart information or ideas.
2. S. O. L. E. R.
Answer stands for Squarely face the person. Open your posture. Lean toward the sender. Eye contact maintained.
Relax while attending.
3. Need
Answer is a desire to improve or accomplish something.
4. G. I. S. T.
Answer stands for Greet. Inquire. Suggest. Thank
5. Mailability
Answer refers to a mail-piece conforming to minimum and maximum size standards.
6. Minimum dimensions for mail-pieces are
Answer three and a half inches in height, by five inches in length, and point zero seven (.007) inches thick
7. The five processing categories for mail-pieces are
1/
10
, Answer Letters. Flats. Machinable Parcels. Irregular Parcels, and Outside Parcels.
8. How much indemnity or insurance coverage for lost or damaged items?
Answer Up to five thousand dollars ($5000)
9. Registered mail insures up to
Answer twenty-five thousand dollars ($25000) based on the value of the item
10. Every Day Direct Mail or E. D. D. M.
Answer allows customers to mail up to five thousand (5000) flat-sized mail-pieces within an area serviced by a
single post office.
11. Oversized Pricing
Answer applies to Standard Post pieces that measure between one-hundred eight (108) inches and one-hundred
and thirty (130) inches in combined length and girth.
12. Balloon Pricing
Answer applies to Priority mail and Standard post packages shipped to Zones one through four (1-4), weigh less
than 20 pounds and measure between eighty-four (84) and one-hundred eight (108) inches in combined length and
girth.
13. Dimensional weight or Dim Weight pricing
Answer applies to Priority mail packages shipped to Zones
five through eight and exceed the dimensions of twelve by twelve by twelve or seventeen twenty-eight cubic inches. Divide
by one-hundred ninety-four (194). Irregular-shaped parcels must be be multiplied by point seven eight five (.785), then
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10
