OBHR 330 EXAM 1 STUDY GUIDE
1. Organizational behavior: field of study devoted to understanding, explaining, and
ultimately improving the attitudes and behaviors of individuals and groups in organizations.
-how people work together to help an organization succeed
2. Human Resource: takes the theories and principles studied in
OB and explores the "nuts-and-bolts" applications of those principles in organizations.
- How people work
3. Strategic Management: focuses on the product choices and industry characteristics that
attect an orga- nization's profitability.
- how organizations succeed
- might examine the relationship between firm diversification (when a firm expands into a new product
segment) and firm profitability.
4. Job Performance: the value of the set of employee behaviors that contribute, either positively or
negatively, to organizational goal accomplishment
- includes behaviors that are within the control of employees, but it places a boundary on which
behaviors are (and are not) relevant to job performance.
- task performance, citizenship behavior, and counterproductive behavior
5. task performance: employee behaviors that are directly involved in the transformation of
organizational resources into the goods or services that the organization produces
- set of explicit obligations that an employee must fulfill to receive compensation and continued
employment
ex: firefighter: task performance includes searching burning buildings to locate fire victims and
operating equipment to put out fires.
- routine tasks, adaptive tasks, and creative tasks
6. Routine tasks: responses to natural demands that occur in a normal, routine, or predictable way
ex: process of releasing software update for IOS18
7. Adaptive tasks: Tasks that ditter from those worked on during training and require ditterent
solutions
1/
15
, ex: flight attendants' task performance shifted from activities such as providing safety demonstrations and
handing out beverages to performing emergency procedures
ex: fixing bugs from new IOS 18 release
2/
15
1. Organizational behavior: field of study devoted to understanding, explaining, and
ultimately improving the attitudes and behaviors of individuals and groups in organizations.
-how people work together to help an organization succeed
2. Human Resource: takes the theories and principles studied in
OB and explores the "nuts-and-bolts" applications of those principles in organizations.
- How people work
3. Strategic Management: focuses on the product choices and industry characteristics that
attect an orga- nization's profitability.
- how organizations succeed
- might examine the relationship between firm diversification (when a firm expands into a new product
segment) and firm profitability.
4. Job Performance: the value of the set of employee behaviors that contribute, either positively or
negatively, to organizational goal accomplishment
- includes behaviors that are within the control of employees, but it places a boundary on which
behaviors are (and are not) relevant to job performance.
- task performance, citizenship behavior, and counterproductive behavior
5. task performance: employee behaviors that are directly involved in the transformation of
organizational resources into the goods or services that the organization produces
- set of explicit obligations that an employee must fulfill to receive compensation and continued
employment
ex: firefighter: task performance includes searching burning buildings to locate fire victims and
operating equipment to put out fires.
- routine tasks, adaptive tasks, and creative tasks
6. Routine tasks: responses to natural demands that occur in a normal, routine, or predictable way
ex: process of releasing software update for IOS18
7. Adaptive tasks: Tasks that ditter from those worked on during training and require ditterent
solutions
1/
15
, ex: flight attendants' task performance shifted from activities such as providing safety demonstrations and
handing out beverages to performing emergency procedures
ex: fixing bugs from new IOS 18 release
2/
15
