WGU D072 SECTION 3 EXAM
QUESTIONS & VERIFIED CORRECT
ANSWERS
Difference Between Communication and Miscommunication - correct answer
✔✔Communication is the process of sharing meaning, while miscommunication happens when
the intended message is not understood correctly.
Personal vs. Professional Communication - correct answer ✔✔Personal communication is
informal and emotional, while professional communication is structured and business-focused.
Definition of Channel Richness - correct answer ✔✔Channel richness refers to how much
information a communication medium conveys, including nonverbal cues and immediate
feedback.
Example of a Rich Communication Channel - correct answer ✔✔Face-to-face meetings allow for
immediate feedback and body language interpretation.
Example of a Lean Communication Channel - correct answer ✔✔Emails provide only written
text, making them less effective for conveying emotions or tone.
Passive Communicator Definition - correct answer ✔✔A person who avoids expressing their
thoughts and needs.
Example of Passive Communication - correct answer ✔✔Agreeing with others to avoid conflict,
even when disagreeing internally.
QUESTIONS & VERIFIED CORRECT
ANSWERS
Difference Between Communication and Miscommunication - correct answer
✔✔Communication is the process of sharing meaning, while miscommunication happens when
the intended message is not understood correctly.
Personal vs. Professional Communication - correct answer ✔✔Personal communication is
informal and emotional, while professional communication is structured and business-focused.
Definition of Channel Richness - correct answer ✔✔Channel richness refers to how much
information a communication medium conveys, including nonverbal cues and immediate
feedback.
Example of a Rich Communication Channel - correct answer ✔✔Face-to-face meetings allow for
immediate feedback and body language interpretation.
Example of a Lean Communication Channel - correct answer ✔✔Emails provide only written
text, making them less effective for conveying emotions or tone.
Passive Communicator Definition - correct answer ✔✔A person who avoids expressing their
thoughts and needs.
Example of Passive Communication - correct answer ✔✔Agreeing with others to avoid conflict,
even when disagreeing internally.
