Page 1 of 23
ServiceNow HR Certification Mock Exam
COMPLETE NEWEST QUESTIONS AND
VERIFIED SOLUTIONS LATEST UPDATE
THIS YEAR
QUESTION: When importing a new knowledge article, what date is used? - ANSWER-No date is
asked. Publish and valid dates are there
QUESTION: How many user criteria records can a knowledge base have? - ANSWER-Unlimited
QUESTION: What options are available in the Guided Setup category view? - ANSWER-
Configuration categories and their tasks (get started, continue, skip)
QUESTION: What options are available in the Guided Setup Task View - ANSWER-Start, skip,
mark as complete or unlock tasks
When does a HR Template populates data? - ANSWER-After the Create a new Case
1
, Page 2 of 23
QUESTION: When is a client role assigned? - ANSWER-Automatically when an HR Profile is
created
QUESTION: Why are some tasks locked in the Guided Setup task view? - ANSWER-Because they
require a plugin to be activated
QUESTION: What options are available in the Guided Setup Configuration view? - ANSWER-
Shows lists, forms and properties
QUESTION: How many client roles are in the base instance? - ANSWER-Ten (five for core and
five for service portal)
QUESTION: How many condition client role rules are in the base instance? - ANSWER-Five
QUESTION: How many client roles groups are in the base instance? - ANSWER-Two: HR
Fulfillment Support, HR Service Portal
QUESTION: Is HR Core Basic included in HR Manager role? - ANSWER-Yes
2
, Page 3 of 23
QUESTION: If Knowledge base has no user criteria, articles within that KB are available to
read/write - ANSWER-all users with any roles
QUESTION: If a knowledge base has no user criteria, articles within that KB are available for
read only to - ANSWER-All Users without roles
QUESTION: In base SN instance, for KB articles these options are visible - ANSWER-Can
contribute and can read; related lists need to be configured for Cannot contribute/read
QUESTION: Used to control which users can create, update and read Knowledge bases/articles -
ANSWER-User criteria records
QUESTION: If using digital signature (docusign), info is stored in HR Task as - ANSWER-A link to
the document in docusign is stored in the task/case under the activity
QUESTION: How's the e-signature captured in SN? - ANSWER-as an image
3
ServiceNow HR Certification Mock Exam
COMPLETE NEWEST QUESTIONS AND
VERIFIED SOLUTIONS LATEST UPDATE
THIS YEAR
QUESTION: When importing a new knowledge article, what date is used? - ANSWER-No date is
asked. Publish and valid dates are there
QUESTION: How many user criteria records can a knowledge base have? - ANSWER-Unlimited
QUESTION: What options are available in the Guided Setup category view? - ANSWER-
Configuration categories and their tasks (get started, continue, skip)
QUESTION: What options are available in the Guided Setup Task View - ANSWER-Start, skip,
mark as complete or unlock tasks
When does a HR Template populates data? - ANSWER-After the Create a new Case
1
, Page 2 of 23
QUESTION: When is a client role assigned? - ANSWER-Automatically when an HR Profile is
created
QUESTION: Why are some tasks locked in the Guided Setup task view? - ANSWER-Because they
require a plugin to be activated
QUESTION: What options are available in the Guided Setup Configuration view? - ANSWER-
Shows lists, forms and properties
QUESTION: How many client roles are in the base instance? - ANSWER-Ten (five for core and
five for service portal)
QUESTION: How many condition client role rules are in the base instance? - ANSWER-Five
QUESTION: How many client roles groups are in the base instance? - ANSWER-Two: HR
Fulfillment Support, HR Service Portal
QUESTION: Is HR Core Basic included in HR Manager role? - ANSWER-Yes
2
, Page 3 of 23
QUESTION: If Knowledge base has no user criteria, articles within that KB are available to
read/write - ANSWER-all users with any roles
QUESTION: If a knowledge base has no user criteria, articles within that KB are available for
read only to - ANSWER-All Users without roles
QUESTION: In base SN instance, for KB articles these options are visible - ANSWER-Can
contribute and can read; related lists need to be configured for Cannot contribute/read
QUESTION: Used to control which users can create, update and read Knowledge bases/articles -
ANSWER-User criteria records
QUESTION: If using digital signature (docusign), info is stored in HR Task as - ANSWER-A link to
the document in docusign is stored in the task/case under the activity
QUESTION: How's the e-signature captured in SN? - ANSWER-as an image
3
