Rise Up Customer Service and Sales Test EXAM
LATEST (2025) COMPLETE QUESTIONS With 100%
Verified Solutions,
Active listening - answer-A structured form of listening and responding that
focuses the attention on the speaker. The listener must take care to attend to
the speaker fully and understand any messages suggested behind the words.
Body language cues - answer-Conscious or unconscious gestures and
movements that express intentions. These are a key form of nonverbal
communication.
Brand promise - answer-An extension of the company brand that reflects the
benefit of doing business with them (such as providing great customer service)
Company brand - answer-The overall impression gathered from information
that is seen, heard and experienced by customers who encounter a business,
its products and its services.
Retail ecosystem - answer-An interconnected system of approaches for
meeting the goal of retailing, which is to provide customers with the
, merchandise and services they want- when, where, and how they want to
experience and purchase them.
Mobile apps - answer-Software applications designed to run on small wireless
devices such as smartphones, tablets
QR (quick response) codes - answer-barcodes that contain product or website
information. In stores, a customer scans the QR code with a smartphone to
access the data
Self-service/ tablet kiosks - answer-interactive computers with customized
software that provides access to information and applications like ordering
food and drink items, locating merchandise in a store, accessing product
information, finding gift registries or recipes, requesting employee assistance,
buying merchandise online, and more.
Self-checkout - answer-Checkout lanes that allow customers to scan, pack, and
pay for their merchandise without the assistance of a store cashier.
Company culture - answer-The unique way that an organization's employees
interact with each other and with customers. The culture defines the
personality of a company and typically includes a variety of elements such as
work environment, company mission, values, ethics, expectations and goals.
LATEST (2025) COMPLETE QUESTIONS With 100%
Verified Solutions,
Active listening - answer-A structured form of listening and responding that
focuses the attention on the speaker. The listener must take care to attend to
the speaker fully and understand any messages suggested behind the words.
Body language cues - answer-Conscious or unconscious gestures and
movements that express intentions. These are a key form of nonverbal
communication.
Brand promise - answer-An extension of the company brand that reflects the
benefit of doing business with them (such as providing great customer service)
Company brand - answer-The overall impression gathered from information
that is seen, heard and experienced by customers who encounter a business,
its products and its services.
Retail ecosystem - answer-An interconnected system of approaches for
meeting the goal of retailing, which is to provide customers with the
, merchandise and services they want- when, where, and how they want to
experience and purchase them.
Mobile apps - answer-Software applications designed to run on small wireless
devices such as smartphones, tablets
QR (quick response) codes - answer-barcodes that contain product or website
information. In stores, a customer scans the QR code with a smartphone to
access the data
Self-service/ tablet kiosks - answer-interactive computers with customized
software that provides access to information and applications like ordering
food and drink items, locating merchandise in a store, accessing product
information, finding gift registries or recipes, requesting employee assistance,
buying merchandise online, and more.
Self-checkout - answer-Checkout lanes that allow customers to scan, pack, and
pay for their merchandise without the assistance of a store cashier.
Company culture - answer-The unique way that an organization's employees
interact with each other and with customers. The culture defines the
personality of a company and typically includes a variety of elements such as
work environment, company mission, values, ethics, expectations and goals.
