CPXP EXAM 2025 QUESTION WITH VERIFIED ANSWERS, CPXP
PRACTICE TEST, CPXP STUDY QUESTIONS
The patient experience professional is tasked with reviewing written comments received in response to its
patient survey. Of the following tools what tool would be MOST useful to sort and organize the comments? -
ANSWER-Affinity Diagram
What BEST describes the median - ANSWER-The 50th percentile (middle)
You are planning to share PX data, when you are communicating PX results to physicians what is the BEST
tactic
- ANSWER-Ensure the data is reliable and valid
Improving experience requires change, and by extension, change management. Before change can be made,
leaders must - ANSWER-Effectively Address and resistance (introduce the why, communicate)
is the most common and most widely known of the improvement methods - ANSWER-PDCA/PDSA
Outcome/process: Average blood pressure levels of all patients seen in the month of october - ANSWER-
outcome
outcome/process: percentage of patients whose blood pressure was measured during every office visit in
october - ANSWER- process
outcome/process: Hospital readmission rates in 2018 - ANSWER-Outcome
Outcome/process: Percentage of nurses doing hourly rounding in 2018 - ANSWER-Process
, CPXP EXAM 2025 QUESTION WITH VERIFIED ANSWERS, CPXP
PRACTICE TEST, CPXP STUDY QUESTIONS
outcome/process: Number of complaints for ED wait times - ANSWER-Outcome
The most commonly recognized way to utilize PFA is - ANSWER-through PFAC
Shared Decision making ties together - ANSWER-Quality, Experience, Partnership
Which of the following is the BEST example of a process measure of a hospital - ANSWER-Percentage of
nursing staff completing hourly rounding logs
The process by which a patient and provider make health care decisions together, taking into account the best
scientific evidence available as well as the patients values and preferences is COMMONLY described as -
ANSWER-Shared Decision Making
Building a case for your organization to form a patient and family advisory council, name the benefits -
ANSWER- EXCEPT: Decreases likelihood of patient leaving against medical advice
supports creation of patient centered care culture promotes partnership with family and patients
effective method of receiving and responding to patients needs
The following is NOT an example of gemba - ANSWER- director auditing a clinic managers work (A gemba
involves direct contact with a customer-patient)
The sum of all shaped by an organizations that influence patients accross the of
care - ANSWER- interactions, culture, perceptions, continuum
, CPXP EXAM 2025 QUESTION WITH VERIFIED ANSWERS, CPXP
PRACTICE TEST, CPXP STUDY QUESTIONS
Strategy Development and Execution (Role of leadership) - ANSWER-Clarity, accountability, drive ownership
IHI believes that new designs must be - ANSWER-developed to simultaneously pursue all three dimensions
(the triple aim).
Which are: Population health, experience of care, per capita cost (4th-joy of work)
One of the first tings that is important to do to increase the likelihood of success (of PX practice) is -
ANSWER-to ensure that all key stakeholders impacted by the change, have a clear understanding of why the
change is important. (Improves successful implementation and can have positive impact on employee
engagement.)
In a report published by the Point of Care Foundation, what four enablers of healthcare employee engagement
are there -
ANSWER-strong strategic narrative leadership that is visible
leaders who are engaged and focused
employees that are empowered and encouraged to share organizational integrity
Employee engagement is a relational dynamic, meaning: - ANSWER-the relationship an individual has with
the organization, their leader and the teams they work with everyday
Historical meaning of coaching - ANSWER-from where they were, to where they wanted to go
does not mean doing or implementing the change, but it means making it easy for the change to
occur.....facilitates the change.
, CPXP EXAM 2025 QUESTION WITH VERIFIED ANSWERS, CPXP
PRACTICE TEST, CPXP STUDY QUESTIONS
what is the BEST way of knowing an organization has built individual accountability for patient experience -
ANSWER- Each employee assumes responsibility for improving patient experience
A unit secretary has a habit of ignoring the families and patients as they enter the unit, creating a less
welcoming environment.
What is the MOST effective tool to provide information to the unit secretary about his behavior - ANSWER-
Feedback
What action is the MOST effective way to foster employee engagement - ANSWER-The department leaders
consistently conduct employee rounding
As noted by Quint Studer in Hardwiring Excellence, which of the statements are the MOST accurate about the
ratio of criticism to recognition - ANSWER-Studies have shown that employees need to receive three
compliments to one criticism
The larger the standard deviation - ANSWER-The larger the average distance each data point is from the
mean (average of the distribution)
Which best describes when a grievance is considered resolved - ANSWER-when the patient is satisfied with
actions taken on his/her behalf
Health literacy is BEST described as the degree to which individuals have the capacity - ANSWER-to obtain,
process, and understand basic health information and services needed to make appropriate health decisions
According to CMS interpretative guidelines, who must approve and be responsible for the effective operation
of the grievance process - ANSWER-The hospitals governing body
PRACTICE TEST, CPXP STUDY QUESTIONS
The patient experience professional is tasked with reviewing written comments received in response to its
patient survey. Of the following tools what tool would be MOST useful to sort and organize the comments? -
ANSWER-Affinity Diagram
What BEST describes the median - ANSWER-The 50th percentile (middle)
You are planning to share PX data, when you are communicating PX results to physicians what is the BEST
tactic
- ANSWER-Ensure the data is reliable and valid
Improving experience requires change, and by extension, change management. Before change can be made,
leaders must - ANSWER-Effectively Address and resistance (introduce the why, communicate)
is the most common and most widely known of the improvement methods - ANSWER-PDCA/PDSA
Outcome/process: Average blood pressure levels of all patients seen in the month of october - ANSWER-
outcome
outcome/process: percentage of patients whose blood pressure was measured during every office visit in
october - ANSWER- process
outcome/process: Hospital readmission rates in 2018 - ANSWER-Outcome
Outcome/process: Percentage of nurses doing hourly rounding in 2018 - ANSWER-Process
, CPXP EXAM 2025 QUESTION WITH VERIFIED ANSWERS, CPXP
PRACTICE TEST, CPXP STUDY QUESTIONS
outcome/process: Number of complaints for ED wait times - ANSWER-Outcome
The most commonly recognized way to utilize PFA is - ANSWER-through PFAC
Shared Decision making ties together - ANSWER-Quality, Experience, Partnership
Which of the following is the BEST example of a process measure of a hospital - ANSWER-Percentage of
nursing staff completing hourly rounding logs
The process by which a patient and provider make health care decisions together, taking into account the best
scientific evidence available as well as the patients values and preferences is COMMONLY described as -
ANSWER-Shared Decision Making
Building a case for your organization to form a patient and family advisory council, name the benefits -
ANSWER- EXCEPT: Decreases likelihood of patient leaving against medical advice
supports creation of patient centered care culture promotes partnership with family and patients
effective method of receiving and responding to patients needs
The following is NOT an example of gemba - ANSWER- director auditing a clinic managers work (A gemba
involves direct contact with a customer-patient)
The sum of all shaped by an organizations that influence patients accross the of
care - ANSWER- interactions, culture, perceptions, continuum
, CPXP EXAM 2025 QUESTION WITH VERIFIED ANSWERS, CPXP
PRACTICE TEST, CPXP STUDY QUESTIONS
Strategy Development and Execution (Role of leadership) - ANSWER-Clarity, accountability, drive ownership
IHI believes that new designs must be - ANSWER-developed to simultaneously pursue all three dimensions
(the triple aim).
Which are: Population health, experience of care, per capita cost (4th-joy of work)
One of the first tings that is important to do to increase the likelihood of success (of PX practice) is -
ANSWER-to ensure that all key stakeholders impacted by the change, have a clear understanding of why the
change is important. (Improves successful implementation and can have positive impact on employee
engagement.)
In a report published by the Point of Care Foundation, what four enablers of healthcare employee engagement
are there -
ANSWER-strong strategic narrative leadership that is visible
leaders who are engaged and focused
employees that are empowered and encouraged to share organizational integrity
Employee engagement is a relational dynamic, meaning: - ANSWER-the relationship an individual has with
the organization, their leader and the teams they work with everyday
Historical meaning of coaching - ANSWER-from where they were, to where they wanted to go
does not mean doing or implementing the change, but it means making it easy for the change to
occur.....facilitates the change.
, CPXP EXAM 2025 QUESTION WITH VERIFIED ANSWERS, CPXP
PRACTICE TEST, CPXP STUDY QUESTIONS
what is the BEST way of knowing an organization has built individual accountability for patient experience -
ANSWER- Each employee assumes responsibility for improving patient experience
A unit secretary has a habit of ignoring the families and patients as they enter the unit, creating a less
welcoming environment.
What is the MOST effective tool to provide information to the unit secretary about his behavior - ANSWER-
Feedback
What action is the MOST effective way to foster employee engagement - ANSWER-The department leaders
consistently conduct employee rounding
As noted by Quint Studer in Hardwiring Excellence, which of the statements are the MOST accurate about the
ratio of criticism to recognition - ANSWER-Studies have shown that employees need to receive three
compliments to one criticism
The larger the standard deviation - ANSWER-The larger the average distance each data point is from the
mean (average of the distribution)
Which best describes when a grievance is considered resolved - ANSWER-when the patient is satisfied with
actions taken on his/her behalf
Health literacy is BEST described as the degree to which individuals have the capacity - ANSWER-to obtain,
process, and understand basic health information and services needed to make appropriate health decisions
According to CMS interpretative guidelines, who must approve and be responsible for the effective operation
of the grievance process - ANSWER-The hospitals governing body
