IAED FINAL QUESTIONS AND ANSWERS
A highly defined and structured procedure that is organized into a reference system -
Answer -protocol
The specific or actions to be completed in a given situation - Answer -procedure
A general course of action that is desired or required in certain circumstances or events
- Answer -policy
When a choice must be made between two conflicting but similarly moral options by
using policy, procedure, and protocol - Answer -ethical dilemma
Emergency number technology allows a caller to easily connect to their local ____ -
Answer -public safety answering point
Electronic device designed for persons with hearing or speech difficult also know as
teletypewriter - Answer -telecommunication device for the deaf
Person who gives/relays/states the message; could be a sign, sound, or photograph -
Answer -the sender
The channel or means of communication; includes telephone, printed materials, texting,
email, internet, broadcast TV and radio, and instant messaging - Answer -the medium
The most important part of the communication process; function is to verify the meaning
of the message - Answer -feedback
To minimize call processing gaps you must - Answer -tell the caller what you're doing
and why
A calming technique in which the etc repeats a statement verbatim, using a firm but
caring tone - Answer -repetitive persistence
When working with a foreign language caller you must - Answer -speak slower not
louder
In progress, just occurred, and past/delayed events are known as - Answer -time of
occurrence
A mobile unit that responds to the scene of a fire, rescue, or other incident - Answer -
apparatus
An apparatus used for an investigation, release, and spills of chemicals or other
hazardous materials - Answer -HAZMAT
A highly defined and structured procedure that is organized into a reference system -
Answer -protocol
The specific or actions to be completed in a given situation - Answer -procedure
A general course of action that is desired or required in certain circumstances or events
- Answer -policy
When a choice must be made between two conflicting but similarly moral options by
using policy, procedure, and protocol - Answer -ethical dilemma
Emergency number technology allows a caller to easily connect to their local ____ -
Answer -public safety answering point
Electronic device designed for persons with hearing or speech difficult also know as
teletypewriter - Answer -telecommunication device for the deaf
Person who gives/relays/states the message; could be a sign, sound, or photograph -
Answer -the sender
The channel or means of communication; includes telephone, printed materials, texting,
email, internet, broadcast TV and radio, and instant messaging - Answer -the medium
The most important part of the communication process; function is to verify the meaning
of the message - Answer -feedback
To minimize call processing gaps you must - Answer -tell the caller what you're doing
and why
A calming technique in which the etc repeats a statement verbatim, using a firm but
caring tone - Answer -repetitive persistence
When working with a foreign language caller you must - Answer -speak slower not
louder
In progress, just occurred, and past/delayed events are known as - Answer -time of
occurrence
A mobile unit that responds to the scene of a fire, rescue, or other incident - Answer -
apparatus
An apparatus used for an investigation, release, and spills of chemicals or other
hazardous materials - Answer -HAZMAT
