TCI EXAM QUESTIONS WITH CORRECT
ANSWERS
2 goals of crisis intervention - CORRECT ANSWER -support and teach
Setting condition - CORRECT ANSWER -Anything that makes a challenging behavior or traumatic
stress event more or less likely to occur
4 nonverbal techniques of Active listening - CORRECT ANSWER -Silence, facial expressions, eye
contact, tone of voice
Goals of emotional first aid - CORRECT ANSWER -Provide immediate support, identify and
resolve underlying concerns, keep child in the activity
4 questions to ask yourself in a crisis situation - CORRECT ANSWER -what am i feeling right now
(internal), what does this child need/want/expect (internal), how is the environment effecting
the child (external), how do I best respond (external)
Intentional use of self - CORRECT ANSWER -Self awareness, self regulation, relationship skills
and attunement, self care
The goal of TCI - CORRECT ANSWER -To create safe, developmentally appropriate, non-
confrontational trauma sensitive environments that are supported at all levels of the
organization
6 domains of TCI - CORRECT ANSWER -Child and family inclusion; clinical participation,
supervision and post-crisis response; training and competency standards; documentation,
incident monitoring, and feedback; leadership and program support
, 5 setting conditions - CORRECT ANSWER -ideological space, physical space, cultural space, social
space, emotional space
The triune brain - CORRECT ANSWER -thinking brain, emotional brian, survival brain
When does a crisis occur? - CORRECT ANSWER -When a child's fight, flight, or freeze response is
activated and they are unable to regulate their emotions and behaviors
Stress model of crisis - CORRECT ANSWER -baseline, triggering event, escalation, outburst,
recovery
How to best respond? - CORRECT ANSWER -exercise self control, manage the environment,
engage the child and diffuse pain-based behavior, assess impact of the response on the child
and the situation
Encouraging and eliciting techiniques - CORRECT ANSWER -minimal encouragements, door
openers, closed questions, open questions, reflective responses, empathetic responses
Empathy vs. sympathy - CORRECT ANSWER -empathy fuels connection, sympathy drives
disconnection
Behavior support techniques - CORRECT ANSWER -managing the environment; prompting;
caring gesture; hurdle help; redirection and distractions; proximity; directive statement; time
away
Goals of emotional first aid - CORRECT ANSWER -1. Provide immediate support
2. Identify and resolve underlying concerns
3. Keep child in activity
ANSWERS
2 goals of crisis intervention - CORRECT ANSWER -support and teach
Setting condition - CORRECT ANSWER -Anything that makes a challenging behavior or traumatic
stress event more or less likely to occur
4 nonverbal techniques of Active listening - CORRECT ANSWER -Silence, facial expressions, eye
contact, tone of voice
Goals of emotional first aid - CORRECT ANSWER -Provide immediate support, identify and
resolve underlying concerns, keep child in the activity
4 questions to ask yourself in a crisis situation - CORRECT ANSWER -what am i feeling right now
(internal), what does this child need/want/expect (internal), how is the environment effecting
the child (external), how do I best respond (external)
Intentional use of self - CORRECT ANSWER -Self awareness, self regulation, relationship skills
and attunement, self care
The goal of TCI - CORRECT ANSWER -To create safe, developmentally appropriate, non-
confrontational trauma sensitive environments that are supported at all levels of the
organization
6 domains of TCI - CORRECT ANSWER -Child and family inclusion; clinical participation,
supervision and post-crisis response; training and competency standards; documentation,
incident monitoring, and feedback; leadership and program support
, 5 setting conditions - CORRECT ANSWER -ideological space, physical space, cultural space, social
space, emotional space
The triune brain - CORRECT ANSWER -thinking brain, emotional brian, survival brain
When does a crisis occur? - CORRECT ANSWER -When a child's fight, flight, or freeze response is
activated and they are unable to regulate their emotions and behaviors
Stress model of crisis - CORRECT ANSWER -baseline, triggering event, escalation, outburst,
recovery
How to best respond? - CORRECT ANSWER -exercise self control, manage the environment,
engage the child and diffuse pain-based behavior, assess impact of the response on the child
and the situation
Encouraging and eliciting techiniques - CORRECT ANSWER -minimal encouragements, door
openers, closed questions, open questions, reflective responses, empathetic responses
Empathy vs. sympathy - CORRECT ANSWER -empathy fuels connection, sympathy drives
disconnection
Behavior support techniques - CORRECT ANSWER -managing the environment; prompting;
caring gesture; hurdle help; redirection and distractions; proximity; directive statement; time
away
Goals of emotional first aid - CORRECT ANSWER -1. Provide immediate support
2. Identify and resolve underlying concerns
3. Keep child in activity
