IAAP CAP EXAM - PRACTICE EXAM
QUESTIONS AND CORRECT
ANSWERS 2025-2026 LATEST
EDITION
Each organization has its own culture, which reflects key values, beliefs and attitudes. Which
cultural symbol influences the organization's style of doing business?
A. employee attitudes
B. dress codes
C. customer service
D. office terminology - ANS -
During which stage do members of a team begin to understand their boundaries, inappropriate
behaviors, and who is in charge?
A. forming
B. storming
C. performing
D. adjourning - ANS -
Which is NOT an example of a mobile application?
A. Kickstarter.com
B. Google Drive
C. Microsoft Teams
D. Waze - ANS -
,Which is NOT an example of using a network to communicate?
A. Google Chrome
B. Microsoft SharePoint
C. Facebook
D. LinkedIn - ANS -
Teams are an important part of an organization because they
A. Do not require oversight from management
B. Relieve heavy workloads of managers
C. Combine the skills and experiences of individuals
D. Allow you to delegate your daily workload - ANS -
Leadership can be defined as any of the following EXCEPT
A. Organizing and directing people to accomplish goals.
B. Giving direction for an activity or operation.
C. Being a guide, especially by goin gin advance of others.
D. inspiring and motivating others to achieve goals. - ANS -
An infographic may communicate a message using all of the following EXCEPT
A. Pictures
B. Excel Charts
C. Processes and workflow
D. Visual narratives - ANS -
A key corporate benefit of a diverse workforce includes
,A. compliance with affirmative action policies and procedures
B. Providing opportunities for different perspectives, values, and ideas.
C. Better communication with international customers
D. Environments that allow employees to experience different cultures - ANS -
Conflict in the workforce can be prevented by
A. Communicating clearly to others with respect for everyone's opinion
B. Assuming everyone understands your perspective
C. only listening to opinions and suggestions with which you agree
D. Having several meetings where you communicate vaguely on the issues - ANS -
Which formal structure dictates how jobs are divided and coordinated?
A. Centralization
B. Work specialization
C. Organizational
D. Chain of Command - ANS -
Conflict resolution involves all of the following EXCEPT
A. recognizing the conflict and committing to resolving the issue
B. reviewing the specifics and considering all the viewpoints to avoid confusion
C. getting the entire team to agree to the solution or approach to resolve the conflict
D. getting the majority to agree on how to resolve the conflict - ANS -
Which are the five common values consistent with ethical choices?
A. honesty, accuracy, responsibility, fairness, and empathy
B. honesty, fairness, respect, responsibility, and compassion
, C. honesty, punctuality, knowledge, fairness, and respect
D. honesty, fairness, accuracy, respect, and punctuality - ANS -
Which statement is true regarding cross-functional teams in an organization?
A. they resolve problems using their expertise and business acumen
B. they organize events coordinate actions
C. they rely heavily on emails, conference calls, and technology
D. they disband after a specific problem is solved - ANS -
Which BEST describes effective leaders?
A. they motivate employees to focus on short-term success
B. they set good examples and motivate employees to focus on long-term success
C. they provide employees with purpose to complete the goals of the organization
D. they inspire employees to focus on short-term success - ANS -
It is your goal to change jobs. Which is the BEST strategy to accomplish this goal?
A. Complete as many applications as possible
B. connect with friends and colleagues
C. take educational courses
D. Post it on Facebook - ANS -
A conflict has continued for months between several work groups. its is resulting in failed
communication and employee turnover. Which is the BEST course of action?
A. Send out a memo demanding that it stop.
B. Fire the members creating the conflict
C. Use a mediator to help resolve the conflict
QUESTIONS AND CORRECT
ANSWERS 2025-2026 LATEST
EDITION
Each organization has its own culture, which reflects key values, beliefs and attitudes. Which
cultural symbol influences the organization's style of doing business?
A. employee attitudes
B. dress codes
C. customer service
D. office terminology - ANS -
During which stage do members of a team begin to understand their boundaries, inappropriate
behaviors, and who is in charge?
A. forming
B. storming
C. performing
D. adjourning - ANS -
Which is NOT an example of a mobile application?
A. Kickstarter.com
B. Google Drive
C. Microsoft Teams
D. Waze - ANS -
,Which is NOT an example of using a network to communicate?
A. Google Chrome
B. Microsoft SharePoint
C. Facebook
D. LinkedIn - ANS -
Teams are an important part of an organization because they
A. Do not require oversight from management
B. Relieve heavy workloads of managers
C. Combine the skills and experiences of individuals
D. Allow you to delegate your daily workload - ANS -
Leadership can be defined as any of the following EXCEPT
A. Organizing and directing people to accomplish goals.
B. Giving direction for an activity or operation.
C. Being a guide, especially by goin gin advance of others.
D. inspiring and motivating others to achieve goals. - ANS -
An infographic may communicate a message using all of the following EXCEPT
A. Pictures
B. Excel Charts
C. Processes and workflow
D. Visual narratives - ANS -
A key corporate benefit of a diverse workforce includes
,A. compliance with affirmative action policies and procedures
B. Providing opportunities for different perspectives, values, and ideas.
C. Better communication with international customers
D. Environments that allow employees to experience different cultures - ANS -
Conflict in the workforce can be prevented by
A. Communicating clearly to others with respect for everyone's opinion
B. Assuming everyone understands your perspective
C. only listening to opinions and suggestions with which you agree
D. Having several meetings where you communicate vaguely on the issues - ANS -
Which formal structure dictates how jobs are divided and coordinated?
A. Centralization
B. Work specialization
C. Organizational
D. Chain of Command - ANS -
Conflict resolution involves all of the following EXCEPT
A. recognizing the conflict and committing to resolving the issue
B. reviewing the specifics and considering all the viewpoints to avoid confusion
C. getting the entire team to agree to the solution or approach to resolve the conflict
D. getting the majority to agree on how to resolve the conflict - ANS -
Which are the five common values consistent with ethical choices?
A. honesty, accuracy, responsibility, fairness, and empathy
B. honesty, fairness, respect, responsibility, and compassion
, C. honesty, punctuality, knowledge, fairness, and respect
D. honesty, fairness, accuracy, respect, and punctuality - ANS -
Which statement is true regarding cross-functional teams in an organization?
A. they resolve problems using their expertise and business acumen
B. they organize events coordinate actions
C. they rely heavily on emails, conference calls, and technology
D. they disband after a specific problem is solved - ANS -
Which BEST describes effective leaders?
A. they motivate employees to focus on short-term success
B. they set good examples and motivate employees to focus on long-term success
C. they provide employees with purpose to complete the goals of the organization
D. they inspire employees to focus on short-term success - ANS -
It is your goal to change jobs. Which is the BEST strategy to accomplish this goal?
A. Complete as many applications as possible
B. connect with friends and colleagues
C. take educational courses
D. Post it on Facebook - ANS -
A conflict has continued for months between several work groups. its is resulting in failed
communication and employee turnover. Which is the BEST course of action?
A. Send out a memo demanding that it stop.
B. Fire the members creating the conflict
C. Use a mediator to help resolve the conflict
