MANG 3402 FINAL QUESTIONS AND ANSWERS
The objective of layout strategy is to
A.
improve employee morale.
B.
improve the flow of information.
C.
improve customer interaction.
D.
develop an effective and efficient layout that will meet the firm's competitive
requirements. - Answer -develop an effective and efficient layout that will meet the
firm's competitive requirements.
Which of the following arranges machinery and equipment to focus on production of a
single product or group of related products?
A.
process-oriented layout
B.
product-oriented layout
C.
fixed-position layout
D.
work-cell layout - Answer -work-cell layout
Banks of the future will be
A.
all electronic.
B.
a series of outdoor kiosks.
C.
smaller.
D.
the same size. - Answer -smaller.
. Branch banks want to serve customers with more technology in less space to
A.
more closely resemble an Apple store.
B.
avoid going the way of Blockbuster.
C.
slash expenses.
D.
All of the above. - Answer -d
,Bank customers want
A.
3,000 square feet, not 4,400 square foot branches.
B.
more simplicity.
C.
larger branches with more services.
D.
no tellers. - Answer -more simplicity.
"Souped up" ATM kiosks
A.
will replace all tellers.
B.
are safer than traditional ATMs.
C.
will not allow for customized transactions.
D.
will not be able to restock themselves. - Answer -B.
are safer than traditional ATMs.
Which of the following is an example of ambient conditions?
A.
Walmart's greeter at the door
B.
Best Buy's wide center aisle
C.
Hard Rock cafe's wall of guitars
D.
leather chairs at Starbucks - Answer -leather chairs at Starbucks
Which of the following terms describes the physical surroundings in which a service
takes place, and how they affect customers and employees?
A.
servicescape
B.
ambience
C.
service decor
D.
landscape - Answer -servicescape
Question Help
The objective of warehouse layout is to
, A.
build teams.
B.
provides for comfort, safety, and movement of information.
C.
maximize profitability per square foot of floor space.
D.
find the optimum trade-off between handling cost and costs associated with warehouse
space. - Answer -find the optimum trade-off between handling cost and costs
associated with warehouse space.
A product-oriented layout
A.
addresses the layout requirements of large, bulky projects such as ships and buildings.
B.
is organized around products or families of similar high-volume, low variety production.
C.
allocates shelf space and responds to customer behavior.
D.
deals with low-volume, high-variety production. - Answer -is organized around products
or families of similar high-volume, low variety production.
Generally the goal of assembly line balancing is to
A.
minimize imbalance between machines or personnel while meeting a required output
from the line.
B.
maximize the number of workstations.
C.
minimize the efficiency of the line.
D.
determine the maximum time that an item is allowed at a workstation. - Answer -
minimize imbalance between machines or personnel while meeting a required output
from the line.
Which of the statements below best describes office layout?
A.
allocates shelf space and responds to customer behavior
B.
deals with low-volume, high-variety production
C.
seeks the best personnel and machine utilization in repetitive or continuous production
D.
The objective of layout strategy is to
A.
improve employee morale.
B.
improve the flow of information.
C.
improve customer interaction.
D.
develop an effective and efficient layout that will meet the firm's competitive
requirements. - Answer -develop an effective and efficient layout that will meet the
firm's competitive requirements.
Which of the following arranges machinery and equipment to focus on production of a
single product or group of related products?
A.
process-oriented layout
B.
product-oriented layout
C.
fixed-position layout
D.
work-cell layout - Answer -work-cell layout
Banks of the future will be
A.
all electronic.
B.
a series of outdoor kiosks.
C.
smaller.
D.
the same size. - Answer -smaller.
. Branch banks want to serve customers with more technology in less space to
A.
more closely resemble an Apple store.
B.
avoid going the way of Blockbuster.
C.
slash expenses.
D.
All of the above. - Answer -d
,Bank customers want
A.
3,000 square feet, not 4,400 square foot branches.
B.
more simplicity.
C.
larger branches with more services.
D.
no tellers. - Answer -more simplicity.
"Souped up" ATM kiosks
A.
will replace all tellers.
B.
are safer than traditional ATMs.
C.
will not allow for customized transactions.
D.
will not be able to restock themselves. - Answer -B.
are safer than traditional ATMs.
Which of the following is an example of ambient conditions?
A.
Walmart's greeter at the door
B.
Best Buy's wide center aisle
C.
Hard Rock cafe's wall of guitars
D.
leather chairs at Starbucks - Answer -leather chairs at Starbucks
Which of the following terms describes the physical surroundings in which a service
takes place, and how they affect customers and employees?
A.
servicescape
B.
ambience
C.
service decor
D.
landscape - Answer -servicescape
Question Help
The objective of warehouse layout is to
, A.
build teams.
B.
provides for comfort, safety, and movement of information.
C.
maximize profitability per square foot of floor space.
D.
find the optimum trade-off between handling cost and costs associated with warehouse
space. - Answer -find the optimum trade-off between handling cost and costs
associated with warehouse space.
A product-oriented layout
A.
addresses the layout requirements of large, bulky projects such as ships and buildings.
B.
is organized around products or families of similar high-volume, low variety production.
C.
allocates shelf space and responds to customer behavior.
D.
deals with low-volume, high-variety production. - Answer -is organized around products
or families of similar high-volume, low variety production.
Generally the goal of assembly line balancing is to
A.
minimize imbalance between machines or personnel while meeting a required output
from the line.
B.
maximize the number of workstations.
C.
minimize the efficiency of the line.
D.
determine the maximum time that an item is allowed at a workstation. - Answer -
minimize imbalance between machines or personnel while meeting a required output
from the line.
Which of the statements below best describes office layout?
A.
allocates shelf space and responds to customer behavior
B.
deals with low-volume, high-variety production
C.
seeks the best personnel and machine utilization in repetitive or continuous production
D.
