SCOM Midterm Exam Questions with Correct Answers Graded A+
Communication - Answers A transactional process of sharing meaning with others
Two dimensions to every message (Communication) - Answers Content- what is actually said
Relationship- how message defines or redefines the association between the individuals
Myth #1- - Answers Communication is a Cure-All
Myth #2- - Answers Communication is Common Sense
Myth #3- - Answers Communication Quantity=Quality
Linear Model - Answers The straight arrow view
(sender, message, channel, receiver, noise)
Sender (Linear Model) - Answers (Encoder/speaker) who sends
Message (Linear Model) - Answers Stimulus producing meaning
Channel (Linear Model) - Answers Medium through which message travels
Receiver (Linear Model) - Answers (Decoder/listener)
Noise (Linear Model) - Answers Atmosphere (Interference with effect transmission and
reception of message)
Types of Noise - Answers Physical, Physiological, Psychological, Semantic
Physical (Types of Noise) - Answers External environmental distractions
Physiological (Types of Noise) - Answers Biological influences
Psychological (Types of Noise) - Answers Preconceptions, biases, and assumptions
Semantic (Types of Noise) - Answers Word choice that is confusing or distracting
Interactive Model - Answers The ping-pong view
(Feedback & Fields of Experience)
Feedback (Interactive Model) - Answers Communication is not a one-way process but a two-way
process
Fields of Experience (Interactive Model) - Answers Includes our cultural background, ethnicity,
geographic location, extent of travel, general personal experiences
Transactional Model - Answers People are connected through communication
, Each of us is a sender-receiver
Communication affects all parties involved
Competent Communication Examples - Answers 1. Allows us to initiate, develop, and maintain
relationships with others
2. Enhances our personal well-being
3. Improves our ability to succeed in the workplace
4. Enables us to better improve our skills
Communication Competence - Answers Engaging in communication with others that is
perceived to be both effective and appropriate in a given context
Main Components of Communication Competence - Answers Effectiveness & Appropriateness
Effectiveness (Communication Competence) - Answers The ability to accomplish interpersonal
objectives; achieving goals
Appropriateness (Communication Competence) - Answers The ability to communicate in
accordance with situational and relational constraints; following rules
Achieving Communication Competence - Answers 1. Build our knowledge
2. Develop our skills
3. Increase our sensitivity
4. Enhance our commitment
5. Use ethics when communicating
Communication Climate - Answers The emotional atmosphere, the pervading or enveloping tone
that we create by the way we communicate with others
Types of Communication Climate - Answers Constructive & Destructive
Constructive (Communication Climate) - Answers Climate is open and supportive
Deconstructive (Communication Climate) - Answers Climate is closed and defensive
Perceptual Process - Answers The process of selecting, organizing, and interpreting data from
our senses
Step 1: (Perceptual Process) - Answers Selecting
Focus on some stimuli
Communication - Answers A transactional process of sharing meaning with others
Two dimensions to every message (Communication) - Answers Content- what is actually said
Relationship- how message defines or redefines the association between the individuals
Myth #1- - Answers Communication is a Cure-All
Myth #2- - Answers Communication is Common Sense
Myth #3- - Answers Communication Quantity=Quality
Linear Model - Answers The straight arrow view
(sender, message, channel, receiver, noise)
Sender (Linear Model) - Answers (Encoder/speaker) who sends
Message (Linear Model) - Answers Stimulus producing meaning
Channel (Linear Model) - Answers Medium through which message travels
Receiver (Linear Model) - Answers (Decoder/listener)
Noise (Linear Model) - Answers Atmosphere (Interference with effect transmission and
reception of message)
Types of Noise - Answers Physical, Physiological, Psychological, Semantic
Physical (Types of Noise) - Answers External environmental distractions
Physiological (Types of Noise) - Answers Biological influences
Psychological (Types of Noise) - Answers Preconceptions, biases, and assumptions
Semantic (Types of Noise) - Answers Word choice that is confusing or distracting
Interactive Model - Answers The ping-pong view
(Feedback & Fields of Experience)
Feedback (Interactive Model) - Answers Communication is not a one-way process but a two-way
process
Fields of Experience (Interactive Model) - Answers Includes our cultural background, ethnicity,
geographic location, extent of travel, general personal experiences
Transactional Model - Answers People are connected through communication
, Each of us is a sender-receiver
Communication affects all parties involved
Competent Communication Examples - Answers 1. Allows us to initiate, develop, and maintain
relationships with others
2. Enhances our personal well-being
3. Improves our ability to succeed in the workplace
4. Enables us to better improve our skills
Communication Competence - Answers Engaging in communication with others that is
perceived to be both effective and appropriate in a given context
Main Components of Communication Competence - Answers Effectiveness & Appropriateness
Effectiveness (Communication Competence) - Answers The ability to accomplish interpersonal
objectives; achieving goals
Appropriateness (Communication Competence) - Answers The ability to communicate in
accordance with situational and relational constraints; following rules
Achieving Communication Competence - Answers 1. Build our knowledge
2. Develop our skills
3. Increase our sensitivity
4. Enhance our commitment
5. Use ethics when communicating
Communication Climate - Answers The emotional atmosphere, the pervading or enveloping tone
that we create by the way we communicate with others
Types of Communication Climate - Answers Constructive & Destructive
Constructive (Communication Climate) - Answers Climate is open and supportive
Deconstructive (Communication Climate) - Answers Climate is closed and defensive
Perceptual Process - Answers The process of selecting, organizing, and interpreting data from
our senses
Step 1: (Perceptual Process) - Answers Selecting
Focus on some stimuli
