1
flight attendant Questions with Answers
(100% Correct Answers)
If a worker was removing things from the aircraft, would you confront him or
tell management?— Answer: under the direction of the company or supervisor
to do so. I would just ask them if they had permission to do so and according to
what that tell me I would then make a decision as to what i would do.
If they are not authorized to take something I would inform my supervisor.
And if they are authorized to do so i would not do anything.
How would you handle a passenger who refuses to comply with flight
attendant instructions during takeoff and landing?— Answer: put themselves
and others at risk.
"I would repeat my instruction to the passenger, in case he/she misheard me
due to cabin noise, and emphasize the consequences of disobeying a crew
member. If the passenger still refuses to comply, I would seek assistance from
other flight assistants. As a last resort, I would report the situation to the
captain.
What would you do if someone afraid of flying started panicking?— Answer:
First-time or anxious fliers may panic or get upset during takeoff
"I would ask if the passenger was OK and if there was anything I could
provide. I would reassure the traveler that anxiety while flying is common and
give some tips for staying calm."
What are the first things you would do in an emergency situation in the air?—
Answer: "I would get my own oxygen mask on before assisting other
passengers. I'll double-check where the closest exit doors are and try to plan a
few steps ahead so I can keep everyone as calm as possible."
, 2
(Like code blues)
What was your favorite flight experience?— Answer: Passionate people have a
way of improving the experience of everyone around them. An applicant with a
love of flying or aircraft can be a great asset.
What are your customer service strengths?— Answer: Creating a positive
environment
Improving passenger satisfaction
Helping out when possible
Example: "I do a great job listening to the passengers when they ask me
questions, make a request or have a concern. I want to make sure I meet their
expectations and understand their problems."
How have you resolved a challenging situation with a co-worker in the past?—
Answer: The flight crew works in tight quarters for long hours, so you don't
want to bring in a flight attendant who can't resolve interpersonal conflicts with
other staff members. The applicant's answer should display a willingness to
compromise and understand the other person's perspective. What to look for in
an answer:
Conflict management with flight attendants, pilots, marshals and other in-flight
personnel
Willingness to compromise with in-flight staff during conflicts
Ability to put themselves in the shoes of the rest of the flight crew
ex?
Do you feel comfortable in new environments and situations?— Answer: can
adapt quickly to unfamiliar environments and are familiar with cultures outside
their home country. What to look for in an answer:
flight attendant Questions with Answers
(100% Correct Answers)
If a worker was removing things from the aircraft, would you confront him or
tell management?— Answer: under the direction of the company or supervisor
to do so. I would just ask them if they had permission to do so and according to
what that tell me I would then make a decision as to what i would do.
If they are not authorized to take something I would inform my supervisor.
And if they are authorized to do so i would not do anything.
How would you handle a passenger who refuses to comply with flight
attendant instructions during takeoff and landing?— Answer: put themselves
and others at risk.
"I would repeat my instruction to the passenger, in case he/she misheard me
due to cabin noise, and emphasize the consequences of disobeying a crew
member. If the passenger still refuses to comply, I would seek assistance from
other flight assistants. As a last resort, I would report the situation to the
captain.
What would you do if someone afraid of flying started panicking?— Answer:
First-time or anxious fliers may panic or get upset during takeoff
"I would ask if the passenger was OK and if there was anything I could
provide. I would reassure the traveler that anxiety while flying is common and
give some tips for staying calm."
What are the first things you would do in an emergency situation in the air?—
Answer: "I would get my own oxygen mask on before assisting other
passengers. I'll double-check where the closest exit doors are and try to plan a
few steps ahead so I can keep everyone as calm as possible."
, 2
(Like code blues)
What was your favorite flight experience?— Answer: Passionate people have a
way of improving the experience of everyone around them. An applicant with a
love of flying or aircraft can be a great asset.
What are your customer service strengths?— Answer: Creating a positive
environment
Improving passenger satisfaction
Helping out when possible
Example: "I do a great job listening to the passengers when they ask me
questions, make a request or have a concern. I want to make sure I meet their
expectations and understand their problems."
How have you resolved a challenging situation with a co-worker in the past?—
Answer: The flight crew works in tight quarters for long hours, so you don't
want to bring in a flight attendant who can't resolve interpersonal conflicts with
other staff members. The applicant's answer should display a willingness to
compromise and understand the other person's perspective. What to look for in
an answer:
Conflict management with flight attendants, pilots, marshals and other in-flight
personnel
Willingness to compromise with in-flight staff during conflicts
Ability to put themselves in the shoes of the rest of the flight crew
ex?
Do you feel comfortable in new environments and situations?— Answer: can
adapt quickly to unfamiliar environments and are familiar with cultures outside
their home country. What to look for in an answer:
